Post by
iroc07 »
https://forums.nicoclub.com/iroc07-u18917.html
Thu Oct 25, 2007 7:07 am
This is Erik from LLK.
Let me first start off by saying to anyone that waited for parts, or even an email back that I apologize to any and all persons that did not get the fastest and most prompt service possible. I do not and never have had a lacks attitude on things like that, and any delays were never out of laziness or a bad attitude, simply out of scheduling difficulties that there are only so many hours in a day and sometimes no matter how much you try to barter with the clock it just will not allow you any more time in a single day.
Let me also make everyone aware, that NO PERSON has EVER been sold a part and told that it was in my possession when it was not.
Anyone that ordered mounts before they were finished or while they were still under development was made fully aware by email, or direct phone communication, no messages, that they were buying a product that was on backorder, and/or under development and the delivery times of said parts would be given to the best of my ability. That ability does not include the power to dictate the operation of other companies. If a contracted machine shop tells me that the parts will be done a certain day, I will give you a time based on that. If the machine shop does not produce I cannot change that, only offer my apologies and try to remedy the problem. Which I have done and offered to do on EVERY occasion that this has come up.
The person or persons waiting for their products seem to have left all that out while they were ranting and raving. These people were kept constantly updated on the status of their parts, that is until they started harassing me with phone calls, and other types of intimidation and threats.
I notice how willing these people are to throw me under the buss, and conveniently leave out important information, and fail to mention all of the fully satisfied customers that they were referred to me by.
I have never ripped anyone off, and I have never tried, and I have never misled anyone to try and get money from them. I will admit that I have counted on the word of other businesses and that has caused myself and other people problems, but nothing was ever done with that intent.
I also notice that some of the people commenting to this thread seem to feel justified in taking physical action over a simple business matter. Some of these same people would expect me to bow instantly to threats by people that demand proffessionalism from me and yet refuse to act the same in return. You reap what you sow. If someone starts acting like a 6 year old to me, I can only assume that is how they wish to be treated. Think about it, if you filled out a raincheck at WalMart and the delivery time got bumped back you would not go to WalMart and start threatening the cashiers??? Would you? No, you would stop and realize that the person that sold you the part is not trying to scam you, but that sadly it is out of that persons control and they are doing the best they can for you. I wonder why it is that every one complaining seems to have forgotten that.
Carlos- You will get your mounts, or your money whichever your prefer, and you will be contacted, however I will not respond to your threatening comments, or behavior. May I also remind you that you paid for a set of mounts knowing full well that they were still being developed and were on backorder, and you did this in part for a discount. You did so and did not have a problem with this and even told me that there was "no rush" because you did not even have your motor yet. When you made me aware that you had a motor and were awaiting your mounts I did my best to get you an estimate on when you would get them, and even kept you updated on the progress, and any additional information I had. The way you are painting this scenario it is no wonder people are jumping on board to get your back. I would too if I had only this one-sided information.
Dustin- You have your drive shaft. I apologize for the delay in getting it shipped out. I would also like to ask why you never bothered to explain to this forum that YOU told me wait on shipping the drive shaft out on more than one occasion? It was 3 times I believe, that I offered and you declined, correct? And when you decided that the time frame for the mounts was not to your liking did I or did I not refund that part of your money? Also you never bothered to let this forum know that since there were earlier delays I even refunded 10% of your money without even being asked as a gesture to keep you happy and assured that I was making my best efforts on your behalf.
If there is anyone to be angry at you should join me in being angry at the machine shop that directly and indirectly lied to all of us, and made me look bad, and caused all the rest of you grief. I am not attempting to cleanse myself of all blame, I do sometimes have shipping delays, and I am actively working on hiring someone to cure this on-again off-again problem.
To the person that has CLAIMED to have fixed the "**** " that I "****s" up. If you have ever touched a car that came from me, I assure you that you have not fixed anything that myself or my shop has caused to the best of my knowledge. Judging from your location I believe I know what car you are reffering to, and what you did is LIE to everyone on this forum. You lied by misleading them. You did this by describing that car as a car that I have done, when in fact it was not. You also made it out to be something that happens regularly which would also be a lie, if that is what you meant. If not it is only fair that you clarify yourself. If you had bothered to get your information straight before making claims against other people to make yourself look better you would know this... That the car I believe you are talking about was done by the former owner and brought here to be fixed. It was then never paid to have the work done so it was sold for the owner, and had nothing to do with me, other than a very budget front mount intercooler and a GReddy timing belt. I stored the car for the owner for a very long time for basically nothing and even tried to help the buyer with whatever info I could within reason. What your doing is slander, and it is indeed illegal, not to mention one of the most unprofessional things a shop can do. You would not catch RB motoring on a forum claiming things like this weather it was true or not. Its not done because its not right. There are a lot of shops that I get cars from that I have to fix, I am even known for that, I dont go on the internet and try to pull myself up by putting them down.
Anyone that wants to contact me about any of this and get actual information instead of one-sided ranting is more than welcome too call or email me.
I would hate for my hundreds of satisfied customers, current customers, and future customers to miss out on or have a bad idea about what we do here because of this. I have been doing this for about 8 years now, and this is the first time anything major like this has ever happened. I hope that everyone will look at this for what it really is, a simple screw up that I have apologized for 100 times already and not a real reflection of what goes on at my company.