Dobbs Honda in Memphis, TN screwed me. Bunch of crooks. (Now renamed Autonation Honda)

[Jesda]

That's a huge relief.

[frapjap]

Lets hope this guy isn't as poor of a reflection on Dobbs Honda as that good-for-nothing waste of vertical space Brady Hutchinson was.

Just got a call from the head service manager at Dobbs Honda. Apparently I am no longer going to be dealing with Brady Hutchison at all. All communication henceforth shall be done with the head service manager at Dobbs Honda. He "apologizes for any inconvenience I might have had with them in the past, and he should have gotten involved a long time ago".

Donnie (personal cell)

Quoted for future reference.

Good luck, James. Keep us posted!

[PapaSmurf2k3]

^ you do realize I can edit quotes right? I actually only wrote that number down on the text box cos he left it in my voice mail, and it wasn't the number that he had called me with, then I forgot and just posted it. I'm not going to post his personal number, as long as everything goes smoothly.

[Otto.]

I'm glad its starting to come together.

I wonder whats going to happen with Brady Hutchison.

[gwoods]

they are going to fix it so they can place the mechanics lien and sell it!!! just kidding

Glad to here Brady Hutchison at Dobbs Honda in Memphis TN isn't working with you any longer. What a tool!

Can we still have a NICO meet in the parking lot?????

[Beancooker]

Nice toi hear that after all the bulls***, they are finally doing something.

[fiznowler]

I am sure Brady will get a "stern talking to" and nothing will happen. I would request a brand new h22 this is bulls***. It would be different if they would have had great customer service and the work would have been good and this just a small mistake. This is repeated neglect of a customer and horrible service. Then you get your car back and it is even worse. There should be no "let us check it out" crap. They should pick your car up pull a brand new h22 out of a crate and put it in your car car. They should apologize for the sh**** service and refuse to take a dime from you and warranty it. I wonder if Dobbs Honda is ready to make right?

[gwoods]

This is what would be fair, IMO

#1> charge the original amount, they did work you do owe them the original price
#2> fix whatever is causing the oil pressure light at least let you know what it is and give you an itemized estimate

Good luck man, keep us posted.

A Nico meeting at the dealership would be awesome! I don't think Memphis has enough police to stop all 116,000 Niconauts if we swarmed.

[fiznowler]

This is what would be fair, IMO

#1> charge the original amount, they did work you do owe them the original price
#2> fix whatever is causing the oil pressure light at least let you know what it is and give you an itemized estimate

Good luck man, keep us posted.

A Nico meeting at the dealership would be awesome! I don't think Memphis has enough police to stop all 116,000 Niconauts if we swarmed.

This would be fair if they wouldn't have dragged this crap out for months... They should go beyond fair and do the right thing and replace his motor. There is no way in hell I would pay for original service, they did not do the work that is the issue here. They should waive 100% of the labor at a bare minimum. If it were my car i would either sell the damn thing as soon as it is fixed or I would take apart everything they did and redo it. Piece of mind is what he payed for by taking it to the dealership. I wouldn't trust that car on any important trip or anything. He found obvious things they lied and screwed up who knows about what they did that he didn't find. What if they didn't torque any of the bolts on the head right? Reuse s*** rusty bolts on or in the head? You can check the torque but not the pattern they did them in.

1> Give him a brand new H22
2> Pay for him to send to another shop to install the H22 since they are incompetent, and waive all his charges.

[gwoods]

Each person has their own definition of fair. Bible says forgive us our debts as we forgive our debtors. I think what would I think was fair if I were Dobbs Honda, what would I be willing to do in their position?

Its just a shame that Dobbs Honda in Memphis, TN let Brady Hutichson let this go so far.

[PapaSmurf2k3]

Ok, Donnie called me today while I was at work and gave me an update.

They dropped the pan, and found a bunch of trash in it. He said it looked like red silicone, and some gasket chunks, and that he saved it all for me, so that's a bonus. He also asked about the CEL. I explained to him what it was, and that the most common issue was that there were some ports in the intake manifold that get coked up... and that I had asked for an inspection of all the components while it was apart, so something like this wouldn't happen down the road (little did I know it would be less than 200 miles down the road haha). He said he would look into that as well. After that he stated that Brady had mentioned that the majority of the increase in the bill was from some extra work that I had requested (the fuel filter). I told him that should have been on the original quote, and even if it wasn't, it doesn't account for the ~$1100 discrepancy in price. He agreed. I also told him that a part of me pulling my credit card payment required me to get a quote for all the work that was done, from another dealership, which I did, and was on par with Dobbs' original quote.

After doing a walk through and inspection of the car with Donnie, a test drive, and maybe even getting with the tech to see if I can monitor my oil pressure, I'll probably end up paying somewhere near the original quote, minus the cost of the rental. The work will still come with a 12 month warranty.

I don't want to sell the car. If I did, I would have done that before dumping all the money into it.

[PapaSmurf2k3]

A Nico meeting at the dealership would be awesome! I don't think Memphis has enough police to stop all 116,000 Niconauts if we swarmed.

Lets all calm down here... there is no way every registered member would show up haha. We can't even get them to come to Carlisle for free track time.

[PapaSmurf2k3]

1> Give him a brand new H22

Again, that'll never happen. The only time I've ever heard of a company paying for a new engine was when a member on here went to a full service gas station with his KA-T, and said to fill it with premium (which they have on tape). The guy filled it with regular, and the kid hit his 20lbs of boost on the way out, grenading the engine.

The H22 is an incredibly stout engine. The oil pressure light probably comes on somewhere around 2x the oil pressure required to be in the "danger zone" (Engineering factor of safety). Add to that the fact that I'm smart enough to shut the car off immediately when it comes on, and there shouldn't be any real damage. The car DOES run extremely well.

[tigersharkdude]

good to hear they are fixing the situation

[IanS]

Each person has their own definition of fair. Bible says forgive us our debts as we forgive our debtors. I think what would I think was fair if I were Dobbs Honda, what would I be willing to do in their position?

Its just a shame that Dobbs Honda in Memphis, TN let Brady Hutichson let this go so far.

Hmm, he should get a discount on labor, no questions asked. I make a living as a mechanic, and I take pride in my work. If I screw up, then I take a hit. You cant charge full price for poor work. If they wanted to get paid, then they shouldn't have screwed it up on round one.

Parts are parts, you pay for them, but labor is negotiable. If I were you James, I would be demanding at least 25% off your labor bill, less the amount of the rental. Everyone makes mistakes, but if there is no consistences, then you don't learn not to make them again.

[AZhitman]

Simply redoing the work that was initially paid for is not sufficient.

That should have been done BEFORE.

How many people do they do this s*** to, hoping they'll get frustrated or distracted and not follow up?

What a load of crap.

[zerepdivad]

Hmm can't say i'd be happy. Their way of "fixing things" is to do what was initially quoted for the initally quoted price? That's what should have happened from the beginning..... eh good luck i suppose.

[PyR0NiAk]

A Nico meeting at the dealership would be awesome! I don't think Memphis has enough police to stop all 116,000 Niconauts if we swarmed.

Lets all calm down here... there is no way every registered member would show up haha. We can't even get them to come to Carlisle for free track time.

I'm actually trying to make it to Carlisle this year.

[Alfador]

Lets all calm down here... there is no way every registered member would show up haha. We can't even get them to come to Carlisle for free track time.

I'm actually trying to make it to Carlisle this year.

I made the plans myself and then found out my @%*&ing frame rails are rusted and need to be reinforced.


At least they're doing -something-. It's a long way from what they should be doing to rectify the problem but it's a start. When someone tries to screw me over like they did to you, I make it my personal mission to cost them as much money as they would have gotten from me and then some. Try to charge $50 for something I didn't ask for? Better believe I'll be spending at least 6 hours over the next week or two tormenting some customer service reps and wasting their time. It's not the most productive use of your time but revenge is generally worth it if you enjoy the road to get to it.

[fiznowler]

Each person has their own definition of fair. Bible says forgive us our debts as we forgive our debtors. I think what would I think was fair if I were Dobbs Honda, what would I be willing to do in their position?

Its just a shame that Dobbs Honda in Memphis, TN let Brady Hutichson let this go so far.

You can quote anything out of the bible to make your point I don't see how it is relavant. Will you please tell that to my mortgage company maybe they will forgive my house note.

There is no way in hell he should have to pay the original quoted price after all the drama he has had to deal with. Stout engine or not I would be pissed. I can't believe they are charging you full price on labor. That is unacceptable, I understand you are probably incredibly tired of messing with it and if you can just get your car right and be done with it you will be happy. I do industrial distribution sales for a living. I have ate more than my share of parts that I know were broken because of the customer not me. It is good customer service. The customer is always right seems to have gone out the window with alot of companies. I understand their are limits to what a business can do,(a new motor is asking alot and unrealistic) but In this case honda can afford to waive the labor or discount it significantly as Ian stated.

[PapaSmurf2k3]

Well, really I don't know what they are going to attempt to charge me... I'll be finding that out tomorrow, or maybe later today.

Also, please keep all bible/religion discussions off NICO.

[Alfador]

Well, really I don't know what they are going to attempt to charge me... I'll be finding that out tomorrow, or maybe later today.

Also, please keep all bible/religion discussions off NICO.

In teh beginning, teh ceiling cat created teh urfs an teh skyez.

Round up like 50 stray cats, and if they try to rip you off again, just let them all out in the showroom before you drive home.

[fiznowler]

Well, really I don't know what they are going to attempt to charge me... I'll be finding that out tomorrow, or maybe later today.

Also, please keep all bible/religion discussions off NICO.

Thanks you!

In teh beginning, teh ceiling cat created teh urfs an teh skyez.

Round up like 50 stray cats, and if they try to rip you off again, just let them all out in the showroom before you drive home.

That reminds me of the car lot revenge on the movie Dirty Work. Dead hookers everywhere have you ever seen so many dead hookers!

[Dattebayo]

Round up like 50 stray cats, and if they try to rip you off again, just let them all out in the showroom before you drive home.

YES! DO IT RIGHT MEOW!

[gwoods]

license and registration meow boy!

[gwoods]

Well, really I don't know what they are going to attempt to charge me... I'll be finding that out tomorrow, or maybe later today.

Also, please keep all bible/religion discussions off NICO.

Okay without the Bible, its not a bad idea in life in general to try to picture yourself in the position of the person that has wronged you. Discounted labor sounds pretty good, I doubt they are going to offer it. If I were you I would be happy with them doing the work you asked them to do the first time that they attempted to charge you for. That is my unsolicited free opinion enjoy it!

[PapaSmurf2k3]

Round up like 50 stray cats, and if they try to rip you off again, just let them all out in the showroom before you drive home.

Where the hell am I going to get 50 stray cats, and how am I going to fit them all in the Miata while carrying another person?

[Jesda]

[PapaSmurf2k3]

Touche' cat man...

Anyway, Donnie called me today and said that they have logged over 90 miles on the car with no light coming on. I should be up there tomorrow around 3pm central time to pick up/inspect the car. He said he is going to have the tech explain the whole "stripped bolt" thing to me, as he feels I didn't get an accurate description of what really happened. Hopefully they don't try and charge me for that. There aren't many places I can think of on an H22 where a bolt can get stripped and they have to drill it out and re-tap it (like I've been told so far), seeing as how pretty much every component (block, head, valve cover) on the damn thing is aluminum, and every bolt is steel.

[Solar_Runner]

Listen to them talk. Stare at them. Say very little. They'll become very uncomfortable. Let it play out... Best of Luck.