Cartune Motorsports / Neishlin Motors Reviews

Post by **happe626** » Sat May 10, 2003 5:10 am

Basic reviews of the company over 18months period.

In-House Work : 2/5 cars will not be fully done in-house. if they run in to minor problem like wiring, starting, they will send the cars outto other shops (past rumors were true). In some case where the customer car had a body kit, and because it had to besent out to another shop so many time through tow-truck, the bumper end up breaking. also customer will not be informed of the car being sent out. even though its in san diego. and you will still be charged the same. talk about over paying for someone elses work.

Loaner : ever drop off your car there and wonder if its not being workedon whats going on? if your car is not worked on for more than 2days then the is car used as a loanercar to other customers, friends, or to the employees. since 50% of the time1 or more of the employee won't have a car to get around. even funner case, sometimes the car will be used to go to events to show offwith out customers approval. Even though the car is finished and running, most of the time it will be kept for an extra day,as insurance incase something comes up (people needing car.) or it will be used as a toy with the new faster engine to do donuts in the lot, etcits like "Enterprise car rental"

Complaint : you have a complaint? well basic company policy/procedure is to lag. meaning take forever, take as much time as possible to NOT help you and solve the problem. why lag?because company knows that customer will get fustrated of the ring-around, so the customer will quit complaining. what a great way to sove a problem. this technique is most effected with out of state customers, since there is no way you can physically contact the company.

Support : after the sales have been made and you have further questions, ever tried call your representative? it is a daily procedure to have the receptionist to take messages and deliver to the representative who will neve get back to you, unless you threat with a refund, money counts.=)

Warrenty : there is a written warrenty, but its basically just a salescatch-phrase. (since not many other shops offer warrenty) but if you everhave to bring your car back for warrenty, you will get hasseled around (basic procedures)and if you blow your engine, its obviously not covered, reguardless of what you are told. prepare to pay 1200-2000 for repairsif this is your case. (happened like a dozen times=)and if you want to bring your car for minor glitch usually you cannot bring your car at your freetime, instead you can only bring it at their free time, no exceptions

Parts : used to be that the company used genuine parts. now its to the autozone most economical parts (STP filters, bosch plugs etc.)just to increase profits. kinda ridiculous that you will be paying for $1500, and the company can't spare you an extra $20 bucks for betterquality parts. even though its little stuff like gaskets etc. you may pay for a valve cover gasket, instead they will give yousilicone gasket, cut cost. so even if you bring your own stuff, 50% of the time company won't even use that. and also beware of the incoming imitator parts coming soon. Fully made in taiwan. Boot legged.

Damages : not frequent, but about 1/20 cars that go to there willget their cars damaged. dented, vandelized etc. and company will make no attempt torepair it, or nevertheless tell the customer of the incident. i know of 2 cases wherea hole was made in the chassis, and today customer dont' know about it=)

Prices : believe it or not prices are according to work. if you think you just got a good deal sincethey gave you like $1000 off, don't be surprised at the finishing work. car will be a ginnue pig fortraning mechanic. and sometimes you will be charged the same if master mechanic/ Unlicensed mechanics. was working on it.and if you get discount from the deal, then usually the basic tune-up fluids will not be changed, instead just mixed with the old stuff.and usually cases like this car will return for the so called "warrenty".

Sales at all cost : company will sell to you at all cost, even though you can't buy at the moment, they will give you a creditanything to have you buy the item. usually tell you "you need this, you need that, or no warrenty, etc" several cases thatcustomer ended up spending so much they had no money to pay for it, so their parents had to pick up the tab. (2nd target for collection=) Next target, your mother and father!

Extra Charges : if bring your car for a check up, be prepare to be told you need something, or something is wrong and you will be charged extra.

Break-in period : mostly apply to new engines only (if you know anything about engines=). This is for piston rings shape itself to its form. But when its a usedengine, you should take it easy for 500-1500 miles not for the purpose to shape the piston rings but to clean out the filt from engine. because since its a used engine the piston rings are already formed

Full Service : need timing belt changed? well many cases when customer drop off these parts and pay for the extra service,the company will not have them installed. why? lack of knowledge. simply do not know how to do it. if it takes a long timethey will not do it.

Old Engine : ever wondered what happed to it? if you don't ask then its gone. they are usuully not tossed with the shells from the clip. like you will be told.but instead resold. and no you will not be credited. simply like a bonus of extra profit. and if you are credited, you will usually only credited like half of what it was resold.

Car Wash : believe it or not, cars do go out clean. probably the only thing they good for. but not really. please not that2/3 cars will be washed with pressured water. meaning good bye to the clear coat. just think that if that same pressure water can make the engine bay neatythink of what it will do to your cars valuable clear coat?

Plagerism : a portion of the cars which everyone though the company worked on, was done somewhere else (ABCD/SuperTek).

Better Business Bureau : wonder why you will not see the company in public feedback agency? simply to avoid having anypernament record of the complaints. thats why they are not enrolled to any agency.

Reply : before replying to this message, please note that since every everything claimed is a fact, this is legally my free right. This is a feedback, wheather you agree with me or not its up to you.this message is to inform future victims. and do not reply for defending for the company if you are an outsider. because i know of 2 cases where 2 different young men put their time, effort to the company to help it. they werepromised a future with the company since they had potiential to do business. andthe company end out turning their back on these 2 fellows.

facts observed from period of 18months. the consumers deserve to know.sorry for the long thread, but its your money

enjoys,~nelly

Post by **mickee** » Sat May 10, 2003 5:10 am

disgruntle worker...

hey good looking out... and i outright agree with you....

Post by **BuudWeizErr** » Sat May 10, 2003 5:10 am

You know, I've heard horror stories about everyone. My friend got his swap done at HT and despises them. Doesn't stop me from doing business with HT when I need something. I've seen cartunes work, and from what I've seen, they've done a good job. Of course, if what he is saying is true, then it may not have been cartunes work. I have 0 experience with cartunes customer service, I've been there once, and they seemed pretty cool.

I'm glad I made the decision to go straight to the owner when I got my stuff from phase2.

From what I know, phase2 and cartune seem to be on very good terms, so you'll excuse my hesitance to believe you over Wayne, but I will make a note of it.

Post by **happe626** » Sat May 10, 2003 5:10 am

well its story time.

even though the company use to take a lot of pictures, we obviously do not take pictures of their flaws. but sometimes they get carried away..

i think many of you guys seen the video of the 2JZ(GS300), vsTDO6 (MR2) vs SR20 (S13). not too interesting.http://www.cartunemotorsports....1.rpmbut did you know that the 240sx to the right was a customers car? the company continously told that customer that they couldn't get his car done on time, so the customer just went to taiwan for a couple of weeks. who knew, soon after he took flight, the car ran great. and talk about breaking in, whew... since they have plenty of engines to spare its okay (and that the poor guy is taiwan)..

well you can say got caught slipping

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

Very funny this story is.

Geographically limited, never will I have a chance to even see the shop Cartune.

Post by **Phax** » Sat May 10, 2003 5:10 am

I've never heard of CarTune before, but there are a buncha jokers all over Southern California trying to tune SR20's and blowing them up. One such spot is Aerodyne in Garden Grove. Whenever looking around for a mechanic, get an idea of what other cars they have tuned, how long they have been tuning for, etc. Automobiles are expensive, and the last thing you want to do is give your money to a joker, who thinks he can tune a (insert your engine here), just because other people are doing it. Especially with an engine as popular as the SR20DET, you're bound to find people trying to cash in on the trend... even if they don't have the experience.

Post by **hokiruu** » Sat May 10, 2003 5:10 am

UH OH... This is NOT what I wanna hear AT ALL right now! I just purchased an s14 kouki clip from them, but have been having them hold it until I am ready for the swap, as I am still waiting for more parts to come in. God only knows what my engine has been going through in the meantime (past few weeks)... Fortunately alot of what was said in the long first post was regarding installation/work. On the phone they were very nice and I have heard good things about them so I still feel somewhat cofident that my clip will arrive the way I expect... nevertheless I guess I better hurry up and tell them to ship it. One strange thing is that although they said they would hold it until I told them to ship it, I got a "tracking number" email today. Hmmm...

Post by **hokiruu** » Sat May 10, 2003 5:10 am

WOW! just intercepted what would have been a HUGE mistake on Neishlin's part. Since I have been moving and didn't want to have the engine until I was all settled in, I told Neishlin to hold the motor. Like I said above, I got an email today with a tracking #, so I think "WTF?!" After calling them, it turns out it was picked up and on its way to an address in MA I've never heard of! ANYONE HERE FROM MA ALSO ORDER A CLIP FROM NEISHLIN? If so, you almost got mine! In fear that something bad should happen to my clip in the meanitime, I took this as a sign to get the clip into my possession ASAP. Another thing: unless specially requested, they do remove the engine from the clip, free of charge. Saves you the puling hassle, but also means you might lose some parts:(. Since mine was already packed up and at the freight company when I intercepted the problem, I decided to just take it like that since its too late anyway. Despite this mistake, Neishlin was extremely helpful in fixing the problem right away. Sam called me back right away after he said he would contact the freight company to hold shipment to the wrong address. He called me back and asked for the correct address within 5 minutes. Whew! I guess all I can do now is wait and see what happens from here... hopefully I get what I paid for. This was lucky, and even though I have no idea how they got that address in MA (my conspiracy theory part of my brain says somebody tried to steal my clip! not likely though) I guess its unusual for them to have a customer pay for a clip and tell them to hold it for 2+ weeks. I'll keep you updates on what develops from here. Damn that was close...

Post by **SR180SX** » Sat May 10, 2003 5:10 am

My SR was swap by Cartune a year ago, and has 0 problem with them.. got a good deal and will do business with them again.

Post by **hokiruu** » Sat May 10, 2003 5:10 am

SR180SX wrote:My SR was swap by Cartune a year ago, and has 0 problem with them.. got a good deal and will do business with them again.

Well that is much more what I would like to hear. My clip is a '98 with 35k miles, so hopefully that means it's in good shape.

Post by **richardxfeng** » Sat May 10, 2003 5:10 am

happe626,how did you get all those information?

Post by **Yellow4g63** » Sat May 10, 2003 5:10 am

I too am thinking about buyin a clip from them. Just need 400 more and I'll have it, should take me a weekend to swap it and drive my it.

Post by **S13240** » Sat May 10, 2003 5:10 am

My friend always do business with cartune and they're good guys. Even though they don't really know much about products that they carry in display in their store though. But they're all knowledgable about the srs and 3s'.

Post by **happe626** » Sat May 10, 2003 5:10 am

richardxfeng wrote:happe626,how did you get all those information?

o i use to work there.. been with the company since it first open back in 2001 Late Aug. so you can say i knoe every detail of the company, from where we get the engines from, cost, the company capital, every little thing.

i saw the company when it was actually good. i mean like they use to take the extra step to satisfied the customer. genuine parts.

then again the companys speciality was always the MR2, not the of the 240sx. even till today.

but recently (like begining 1yr ago) you can say instead of concertrating on customer service, the upper offical saw how the busienss profitable it could be. since that they did take the extra step earlier which did made a good reputation, and now its trying to use it to make even more. they started cuting cost, by adding cheap parts. an example, im like they dont' even use regular power steering fluid. they use ATF Fluid for that since its bigger bottle and way cheaper. i mean they will its obsured that they do make a min of 1000-2500 for just the basic services. and they are counting the $5-$30 bucks stuff with the custoemer.. but i never did want to say anything after i left. but you can say the company still owe me somehting.. so until thats return i can pretty much tell you the dirty stuff that goes around..

and hello roger!! ^^, besides above is your car when you were in taiwan. you were the lucky one since your car was only lent out to the employees only, was never lent out to the other custoemers, and your stuff i recall was done inhouse., i know the only reason you are satified about your car is because owner gave you a great deal, its business. where there is nothing wrong with that. the company do know how to do business, but you can say they have a very bad character.

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

tell us more dirty stuff. i am sure cartune will not reimbuse you for the stuff they owe you, judging by the way it does business. Just tell us more dirty stuff for the sweet revenge.

Post by **hokiruu** » Sat May 10, 2003 5:10 am

My "clip" (actually a pull-out) from them is on the road to Albuquerque at the moment. I'll let you know what happens when it gets here. Oh, and they are converting my harness too. We'll see how it all turns out.

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

hokiruu wrote:My "clip" (actually a pull-out) from them is on the road to Albuquerque at the moment. I'll let you know what happens when it gets here. Oh, and they are converting my harness too. We'll see how it all turns out.

ouch....

sorry for being the guinea pig.

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

can you say asian gangsters from California?

For more pictures:http://www.cartunemotorsports.....html

Post by **BuudWeizErr** » Sat May 10, 2003 5:10 am

hokiruu, I would really worry about it. For one, they have a reputation to protect, and they didn't get that reputation by screwing people. I'm sure your engine will be fine, and your harness should work fine.

I think what he is talking about pertains more to in-house service and taking stuff off of clips. Namely performance stuff, but you'll never know the difference. The only thing you might see is if they swapped something off of your clip for a replacement part, which I hope, for their sake, they would do something like that.

Again, I have no problems with CarTune, I just prefer other shops.

Post by **BuudWeizErr** » Sat May 10, 2003 5:10 am

Dude, invisible. Lets lay off the s***-talking just because they look a certain way. You could say that about any asian person if you wanted to. They put pictures of a lot of people on their site, we don't know he even works there (though he does look familiar, i think he is the one I talked to when I was there).

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

I would REALLY worry about it if I get anything from someone who looks like this:

"Hey look, I am smoking while someone is filling up the gasoline!!!"

Post by **BuudWeizErr** » Sat May 10, 2003 5:10 am

Dude, invisible, do you not understand english or do you just enjoy being a d***?

There is no need for you to be attacking them just because of the way they look.

Website · Post by **the_invisible** » Sat May 10, 2003 5:10 am

sorry, I posted the second picture before I saw your post.

I am not really attacking them by the way they look, but I have never in my life seen people who look like them working on cars.

And oh, people with common sense wouldn't smoke by gasoline. It was just funny that the guy was proud about it smoking by a car that is being filled up.

I never hated them until I read what 626 said

Post by **hokiruu** » Sat May 10, 2003 5:10 am

Invisible, you need to check yourself, but for now I will:1. Guess forking what? I am half Asian (you would never guess by looking at me), and you sound kinda ignorant and *maybe a little* racist. I'm not particularly uptight and I'm not saying you are a KKK member or anything, but racism comes in many forms, including unconscious. Watch what you say in the future for your own sake 'cause some things we say can can get us beat up or killed. Luckily I am not too offended, but some people could be and make you feel like an *******, or maybe just hurt you. BTW: Asian gansters don't play!

2. Although I don't have a haircut like that guy in the van or whoever you think looks like a "sketchy asian gangster" or whatever, I have no reason to judge someone else by appearance. Since you don't specify where you're from, I'll just assume a bland part of America with a primarily white population that you have not strayed very far from. What is your ideal type of person to work on your car? WHO WOULD THINK ASIANS WOULD BE GOOD AT WORKING ON ASIAN CARS, HUH? I have seen people of all types screw up work, or surprise you with their skills and knowledge.

3. Develop your own opinions from experience and don't believe everything you hear, especially on the internet.

4. BASICALLY, WE DON'T NEED TO HAVE YOU POSTING YOUR APPARENTLY POORLY BASED OPINIONS WITH PICS ALL OVER THIS THREAD, ITS FOR REVIEWS, NOT JUDGEMENTS.

5. What kind of interaction have YOU had with them personally? That's appropriate for this thread, other wise you can go somewhere else.

---> Now back to the topic that we actually care about, I talked to Alex at Neishlin again today, and he sounds just fine, and they been nothing but very helpful.

Post by **happe626** » Sat May 10, 2003 5:10 am

hokiruu : well i know its not them whos converting yoru harness if its an S14, they are either going to send it out to ABCD and have them do it, or the guy KEN from Motorex, becasue Ken is skilled and the Neishlin uses him because they can't do it. so when you get your harness, and where did they send it out to, and CREDIT THE RIGHT PEOPLE FOR THE WORK!. go Ken

the_invisible : you mother f***er! that dude in the van is me, argh you judge a book by its cover, lolz ignorant :pface , don't get confused by FUN Time and Work. you can say the people in cartune do have fun after work. & i am the one who made the whole website and took about 5000/5200 images on there. too bad now they gave the site to a newbie webmaster to maintain who made it look ugly & takes forever to load; s*** makes my good work look bad=( whao can't belive you got the wrong idea of those images.. you did get that out of the fun section.. besides you will not find any bad pictures. because when i did work there i was careful to not take anything that will damage us. too bad regret that so not much hard proof. but i know one of the customers goes to my school witht he big hole under his chassis, only if i had a digi cam, i could take a couple of shots

well at least the_invisible, i'll take you as a fan of my work! join the club ^^

Edwin is a great person, and Tom is like me, crazy mofo. so leave us alone ^^' we bring life to the company. & Tom not really smoking just posing, damn its the first day they got that car, can't they enjoy that? besides everyone on the pictures above was key figure of the company (even me), wonder why none of us are there anymore? for the record, everyoen who worked with NEISHLIN MOTORS until the recent one was VERY SKILLED in something (Electrical, Advertising, Piggy Bank). as of today people there are nothing but a buch of tainning mech on ginnue pigs (yoru car). then again, im critizing the practices that been excercised started about 1 year ago to present. where on numerous company meetings i did protested. (see asian guy me do care.) but i am like a decade younger then the upper offical, so we do it their way.

only skill people remaing is the owner and jason, everyone else is training. (trainign as in never worked on technical stuff about cars and now learning to do engine swaps.) this means over torqued or under torqued stuff which is not good. (i saw turbos/lines alot of s*** fall apart because of this..)

Please note, you are pretty ignorante to call the company, of course REPRESENTATIVE WILL TELL YOU WHAT YOU WANT TO HEAR, But they obviously won't want you to listen to what me have to say.

and last but not least, if they ever want to keep your car for days because they want to tune it, DO NOT LET THEM, because to fine tune the car you need a dyno, the rest if you have decent iq, you could figure it out.

nelly

Post by **happe626** » Sat May 10, 2003 5:10 am

o yea, your rude remarks almost made me forgot what i wanted to say....

well dirty stuff,

i pick the ones out that if i was a customer, i would find offensive. stuff that would make me feel ripped off that the company did. and this is it...

everything else is not worth mentioning.

next topic,

if you live in Los Angeles, Ca, who wants to buy discounted engines.. (direct importers.) there is like 4-7 in so cal, a couple in OC and some more in San Diego, but im familar with the ones in LA

ah... be working on this.something like S13/RN14 clip 1500-1700 (R/B) S14 2000-2500 (you could get kouki or zenki, since the importer do not know how to tell them apart.) (muahahah thank god i learned hwo to tell them apart ^^" S15 4000 clip (last ones came with seats, taillights as extra.)RB25 and that 300zx one, forgot argh.. $2000-$2500

well stay tuned..

too bad though direct importers you have to be a local, because you never know when their going to get a shipment & they don't take pictures & ship it out as fright. i know some only ship ENGINES, but not clips.

Post by **Cyberkreig** » Sat May 10, 2003 5:10 am

Hey, lay off invisible. His first post was over the line.. but his second post makes sense.. I dont think he was pointing out that he was asian, more that they dont look like mechanics..

I know the guys from my shop showedup to the car show in nice clothes, with motor-dirt on their hands... the tuner shop guys just have that look.

And smoking over an (open?) gas can? ( I just read above that he was posing, not actualy smoking)

Post by **Anand** » Sat May 10, 2003 5:10 am

first post or not... he should think twice before posting something like taht...

Post by **hokiruu** » Sat May 10, 2003 5:10 am

happe 626: thanks for being helpful and objective about all of this. I'm glad to know who actually is working on my harness. BTW: a bit off topic, but one company I am def. pleased with is Projectsilvia. Robert Chen is THE MAN!

Post by **I H8 UR DSM** » Sat May 10, 2003 5:10 am

LOL....:::sigh:::

California is funny

Cartune Motorsports / Neishlin Motors Reviews

Cartune Motorsports / Neishlin Motors Reviews

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Aye you MOFO!!

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