Brand new 24 sl and Peed off

[D1dad]

So with what my company pays my wife and I for fuel mileage I decided to buy her a brand new SL yesterday. We test drove a few over the weekend and found a dealer who had 1 in stock and with somewhat decent apr and I pulled the trigger. We signed the paperwork, inspected it for any issues and away she went. Mind you my closest dealer is an hour away. I drove the car around the block prior to , on pavement that had been ground up to be repaved and couldn’t tell if there was any issues, but nothing jumped out. So last night after we got back I drove it up to the wash, the detailer looked like they washed it with mud water. Now the fun begins. The cars out of alignment at the very least and has a hum coming from the front wheel and the steering wheels off center. So pissed! I’ve purchased a half dozen Nissans and have NEVER had an issue with QC. Maybe the occasional panel not being absolutely perfect, but nothing mechanical. I can’t believe the alignment would cause a hum but suppose it could. Also the crap hankooks could have a bad one. I’m going to make an appointment at my trusted alignment shop this morning, it’s cheaper and easier than driving an hour each way and setting at the dealership. Such a beautiful car but at this point I’m really soured! Wheel bearing, cvt? Any clues vstar?

[VStar650CL]

There's no way it came out of the plant that way, and the off-center wheel implies something damaged in the suspension or steering. It's possible a) that it got damaged in transport and the tech who PDI'd it was too lazy to test drive it, or b) the sales people demoed it or drove it home and f#cked something in the front end. I'd be pissed too. Frankly, I'd tell them to take it back and give me one that isn't screwed up.

[D1dad]

I’ve got an appointment today at the dealership. The steering wheel isn’t dramatically off, but definitely not centered. My worry is the hum that I’m sure the dealer will tell me is the tires when I know better. Hankooks wear like a glass slipper but have been dead quiet on every new Nissan I’ve ever had them on. The noise sounds like the early stages of a wheel bearing or a bad tire. To add insult to injury, they didn’t fill the washer fluid. Not the end of the world but another issue of things missed. I spent last night cleaning inside windows that reminded me of being smoked in film wise. The back up camera also has the clarity of something from the early 2000s. My sr has been an absolute bulletproof car the last 3 years. My factory alignment is still within spec.

[D1dad]

My wife also said the seatbelt feels weird. It’s installed backwards. And you can’t just double it up and flip it over. Not enough clearance.

[VStar650CL]

If you want to PM me the VIN, I can pull up the service record in ASIST and see if they sold you a trouble car with known problems that have already been worked on. Sometimes they just get built on a Friday, I'm sure you know that. The sales people don't usually give a s#!t, as long as it's under 200 miles they want their "new" sale.

[D1dad]

Pm sent. It only had 8 miles when I bought it so I can’t see that, but stranger things have happened I guess. Couple this with the numb nuts finance guy acting like he was trying to sell a timeshare/extend warranty and I’m slightly annoyed. Hell, my 18 rogue with 80k is quieter. Sad really, because it is a beautiful car and the luxury is outstanding for an altima.

[VStar650CL]

DBS shows clean, just the normal PDI plus an accessory charger installed. It could have been damaged in transport and the tech didn't notice the wheel and hum. Frequently the only test drive a new vehicle gets is to the nearest gas station and back.

[D1dad]

Thanks vstar. I just got back from the dealership. The alignment was off a tad and they’re putting both front wheel bearings in it. I know that nothings perfect but dam! I’ve been buying Nissans since they were Datsuns and never had a brand new rig come defective. If they had another super black SL in stock I’d have demanded it. The hour home the noise increasingly got worse so I’m just going to park it and wait for them to get the parts in. That’s assuming Nissan had them in stock according to the service guy. Such BS!

[VStar650CL]

You're lucky they could even order them. CDK went down at our dealership this morning, scuttlebutt is their servers got hacked. Without it we can't write tickets, order parts, or document repairs. They sent us all home early. CDK is one of the "biggies" in automotive dealer software, so I'm assuming there are about 100,000 other technicians around the world who also got a half day off.

It's funny, at the hospital they have a special "crash squad" that my wife is a member of, it consists of people who still know how to hand-write a patient chart when EPIC goes down. They still have a closet full of paper forms devoted to the purpose. We have... zip. I guess if you can't get to work for a week because a major software system crashes and your car is stuck in our backyard, it's okay. The hospital will treat your kids' malnutrition.

Heaven help us if we ever catch another Carrington Event. I think I'll buy a mule, just in case.

[D1dad]

Their computers were down as well so no guarantees that my parts were ordered. I tried buying a gallon of coolant and they couldn’t sell it because they didn’t know the price. They were business as usual as far as staff went.

[D1dad]

The system is back up according to the web. At this point I’m almost tempted to put a wheel bearing in myself. I drove it up to the gas station last night and this thing went from a hum to growl on the hour drive home. This is the crap you read about and are glad it’s never happened to you. Or assume the poster is exaggerating. 3.9% financing for a defective car that I don’t trust not to weld itself together. Good stuff Nissan!

[VStar650CL]

CDK is still down hereabouts, so maybe that's company propaganda.

I don't blame you a bit about the bearings. The dealer should have caught that in PDI, but like I said, they probably only gave it a cursory test drive (or maybe none, lazy techs have been known to let the lot jockey gas the car and never drive it except in and out of the bay). It's likely it was transport damage and not a factory issue, but if it makes you feel any better, the dealership will get charged back if they try to warranty the bearings. Nissan considers most mechanical issues in the first 1K miles to be the dealer's fault, because it should have been caught before it left the lot.

[VStar650CL]

Just an update, none of CDK's interconnected systems are up. They were hit with a second cyberattack last night and took everything back offline. About 15K North American car dealers are affected, and it's believed to be a ransom attack. Our dealership is taking paper RO's for non-warranty work, but the warranty system will be down completely for any dealership using CDK. No warranty work can be performed, no matter how simple.

[D1dad]

Isn’t that just perfect timing. I hope the dealer does get charged back tbh. The service girl said that the only thing that service does is takes off the plastic and preps it. The salesman test it when they gas it up. Either way, I’ve hit some potholes in Chicago that a short person could hide in and by the grace of god, no damage. So transport would have had to dam near back the car off the top deck without ramps to bust up wheel bearings. I’m convinced it was a bad bearing from the factory and unless the tech or whoever took it up to highway speed then they wouldn’t have caught it. I’ll be in Chicago again next week and the parts and work better be done by the time I get back. Or Nissan can send a wrecker and tow it to another dealer who actually, stocks parts for cars. Hell I could have a bearing from napa by tomorrow and have it fixed myself. Still might at this point. Pisses me off I’ve got a new car that the ink on the contracts still wet, yet it’s almost un useable.

[D1dad]

Would you be able to get me a part number for a front wheel bearing vstar? When I enter my vin it says no good and parts stores show no parts available for a 24. I’m wondering if the bearing from, say a 22 or 23 is the same? I’m just going to replace it myself. Looks like this software hack is going to last for days and I don’t have that time.

[VStar650CL]

I can get it. I'll get back to you later today, I already have your VIN.

[VStar650CL]

The latest p/n is D0202-6CA0J-NW, it supersedes 40202-6CA0A. Same part on all 4 wheels.

[D1dad]

Thank you sir! I called the dealer and their systems are down still so he said the had to manually order them, so they’ll be there Monday. Then I spoke with a large volume dealer out of Toledo and they told me everything is next day out of Chicago. Hopefully this gets fixed Monday or so and that’s all it is. I did order a couple bearings for down the road. That part goes back to my 21 and they were only $82 a piece. That seems way to cheap for a Nissan oem bearing. Not to mention, it fits all 4 corners. I do question the quality now days at that price. Nothing oem is $82.

[VStar650CL]

The NW is a "Value Advantage" part, which is usually way cheaper than OE. It's basically Nissan-approved aftermarket, like using an NGK-branded spark coil to replace a Nissan coil which was made by NGK. List on the NW is $153, list on the 6CA0A is $369. One presumes that the QC/QA standards for the NW parts are left up to the vendor, Nissan avoids all the paperwork but you're still guaranteed a part that fits in the hole and has a standard parts warranty.

[Rogue One]

Side note on the systems being down...

[VStar650CL]

Side note on the systems being down...

Yep, still down as of this morning. No ETA from CDK. According to Bloomberg it is indeed a ransomware attack, and purportedly CDK is planning to pay it. That means their backups must also be inaccessible or compromised. Nice.
https://www.usatoday.com/story/money/ca ... 175607007/

[D1dad]

It’s supposedly fixed. I’m on a business trip till next Monday so can’t verify that the noise is indeed gone. My son took it over yesterday and they replaced both front wheel bearings. The tech said he test drove it and it’s fine. I just hope it doesn’t turn into a carousel of replacing parts at this point. Sure sounded like a wheel bearing, but I had a Lincoln Mark 8 back in the 90s that had a similar issue. After bearings, cv axles it was finally narrowed down to a transmission replacement. I didn’t buy that car brand new, but it was all covered under warranty. I won’t give Nissan that many chances. Ohios lemon law is pretty strong. The bad part is I spent $300 the day after we bought it having the windows tinted so I pray the problem is in the rear view.

[VStar650CL]

CDK Update: Still down, and an email sent to dealers yesterday implies it may not be up before the end of the month.

I'm expecting to see a surge in the stock prices for PaperMate, Pilot, and Bic. Y'all should see the service writers' desks, OMFG.

[D1dad]

There’s plenty of companies that’ll come out of the woodwork to grab dealership business after this. It works till it doesn’t! I spoke to a large volume dealer last week and they were azz deep in business because they said they got away from them a few years ago. If they lose my loan then I’ll just call it even lol.

[VStar650CL]

Yeah, I'm betting Reynolds & Reynolds will see a big surge too, along with PaperMate. The reason CDK is so ubiquitous is because they used to be ADP. Lots of places got into them for payroll and accounting back in the bad old days, then started using their dealer services as an integrated package. About 15 years ago the dealer services division was spun off into a separate company after a couple of acquisitions, but by then they were all over the industry like a herd of deer ticks.

[D1dad]

Not to change the subject but I’m just going to assume this thing is fixed. I won’t be able to test it for a few days but, the wife says she doesn’t hear anything. I’m sure you’re seeing plenty of customers trusting their oil change systems for service. Are you seeing any issues with folks running the 2.5 out to 10k? I just ordered some oil from HPL lubricants. The stuff is crazy expensive compared to Mobil 1 and others, but claims extended intervals. As much of a pita these things are to change and given the cost of this oil, $15 a quart. Im considering it. Although I’ve never ran oil that long, especially on a GDI.

[VStar650CL]

We haven't seen any issues with them sludging up from extended intervals on full synthetics, but I will tell you the oil always looks and smells like s#it after 10K. Lubricity and film strength are one thing, but contaminants are another. I personally won't do it, but that's just me.

[D1dad]

Yeah that’s me to. It took me a long time to get to 5k so 10 would probably make me certifiable. Any way to turn down the unbelievably loud blinker on this thing? I was so pissed about the bearing hum I mentally blocked that out. I was just talking to my wife and could hear it over her Bluetooth it’s so loud.

[VStar650CL]

Not that I'm aware of. The directionals are driven directly out of the BCM like most of the late model stuff, but there's no config setting listed for it in the BCM section of the FSM. I think maybe Nissan overcompensated for that, we used to get complaints from the hard-of-hearing that the directional clicks were inaudible. I went through a whole project with a guy on another forum who wanted to add a noisemaker to the blinkers on a gen2 Rogue.

[D1dad]

Still F”d up. The front wheel bearings being replaced definitely made it quieter. I stopped at the tire shop and ordered some Continental pure contacts…the best tire they make. At this point I think there’s a broken belt, although it doesn’t vibrate even a little. But hey, if you can “destroy wheel bearings” in shipping, I’d assume the tires should go first!
I planned on ditching the ABSOLUTELY CHIT Hankooks for something that trails straight, wears well and doesn’t make a whisper. If this doesn’t fix it then I’ll get an attorney and return it through Ohios lemon law. I emailed Nissan, although it doesn’t mean crap because they’re trying to turn just any profit they can.. I for sure shouldn’t have to spend hour upon hour, waste gas and replace tires in a car that has, now, 800 miles. So many corners were cut from just 21 till now. Thin carpet throughout, cheap trunk liners and plastic scaled down by half in the interior. My wife’s 2018 rogue is built like an armored tank compared to this thing!