Best post!AZhitman wrote:Whatever happened to "the customer is always right"?
No, I share a different view: If you're so worried about shoplifters, then PAY for real security measures, like cameras and plainclothes police officers.
"Oh, but we can't afford that - We need to make money and pass the savings on to our customers."
Bullcrap.
Big-box stores have a PHENOMENAL profit margin. You'd crap your pants if you saw what they pay for their products vs their retail price.
Besides, they're INSURED against theft and losses.
Of course, higher claims = higher premiums = higher costs passed on to the consumer, but don't think for a minute that they're thinking this far ahead.
Kalok pointed it out perfectly, and some of the left-leaning members here who think I'm a right-wing nutjob may want to reconsider their positions - I'd be PISSED if what happened to him happened to me. I should be able to walk through a store looking however I want, and not be harassed or hassled, and they're just fortunate he didn't take greater offense. I'd have cleared that store out.
Don't impede my coming and going, I have a right to walk out the door when I want to without some stooge stopping me. Follow me around if you want, but don't expect me not to make a scene about it in your store. And profile me and my appearance at your own risk - I'll be on the phone with Oprah's attorney.
Hell hath frozen over.StrangeLove wrote:
Best post!
elwesso wrote:i think if we we want to break this down to the very root, heres what we are getting at. The guy who wrote the article basically thinks that because he doesnt steal, no one else should be hassled.... So because hes a good apple, there should be no other way to weed out the bad apples...
I think the article comes down to wether or not you think mankind is inherently good or bad.... The guy writing the article seems to think that the general population is inherently good, and I think hes right.... Im not talking in a philosophical sense, but in a realistic sense (because i think those are 2 completely different things)... Dont read into this too far, but my point is that most people arent going to shoplift... Obviously, retailers are going tend to take the other side of the spectrum...
I think that guy needs to take a chill pill. I dont really think anyones time is that valuable to be inconvienced by 1 minute.... If you had to stand there for 10 mins (which you may in some instances), thats a little difference.... If it was, you wouldnt have gone to the store yourself, you would have had someone else do it for you. I think Americans need to slow down and not think they are the top sh*t and their time is the most valuable thing in the world.... yes, your time is valuable, but if it was really that valuable, why arent you complaining about sitting in the drivethru for 5 mins to get your cup of coffee??
Despite my driving habits, i really never consider myself in a hurry to get anywhere......... I like driving fast, but that doesnt mean im in a hurry.
It's not the time. It's the STORE'S ASSUMPTION that ALL of their customers are thieves that is the problem hereJustinStrife wrote:
I hate to disagree with 90% of the people in this thread, but I do. I have no problems at all with just showing a receipt to someone at the exit when I leave Fry's, or Walmart, or any of the places that do so. I've never had a problem, and I never will. 10 seconds out of my life doing so, isn't going to kill me, nor is it going to bother me, when there are frankly, far more urgent things in my life I have to stress and worry about. This is not one of those things to worry about.
Greg I love ya brother, but I think you're being too much of a prick to people who are doing their job at a place YOU are shopping at.
Everyday I see the differences between the people in this forum, and those on the corvetteforum, and I shift a little more away from Nico...
Ahhh, the cry of social oppressors for all history.yelnatsch517 wrote:It sounds like you have a better idea. And no, getting rid of the system is not a better idea. I don't see anything wrong with people assuming common shoppers are shoplifters. They stare at you like a hawk, who cares? The only people who should feel guilty are the people who are devious. If you are completely innocent, why would you care what they think of you?
I have no problem with that kind of security measure.... If your gonna do it, DO IT. Go big or go home!!!!AZhitman wrote:Whatever happened to "the customer is always right"?
No, I share a different view: If you're so worried about shoplifters, then PAY for real security measures, like cameras and plainclothes police officers.
"Oh, but we can't afford that - We need to make money and pass the savings on to our customers."
Bullcrap.
Big-box stores have a PHENOMENAL profit margin. You'd crap your pants if you saw what they pay for their products vs their retail price.
Besides, they're INSURED against theft and losses.
Of course, higher claims = higher premiums = higher costs passed on to the consumer, but don't think for a minute that they're thinking this far ahead.
Kalok pointed it out perfectly, and some of the left-leaning members here who think I'm a right-wing nutjob may want to reconsider their positions - I'd be PISSED if what happened to him happened to me. I should be able to walk through a store looking however I want, and not be harassed or hassled, and they're just fortunate he didn't take greater offense. I'd have cleared that store out.
Don't impede my coming and going, I have a right to walk out the door when I want to without some stooge stopping me. Follow me around if you want, but don't expect me not to make a scene about it in your store. And profile me and my appearance at your own risk - I'll be on the phone with Oprah's attorney.
Whether you pay by cash, check, or credit card, you STILL get stopped. Your statement is a non-sequitor.thekage wrote:I worked @ best buy during my college days. They are so anal about loss prevention because those numbers affect the manager's bonuses iirc. I seem to remember something about employee stock relating to loss prevention. You know they tried to empower you the regular Joe Schmoe employee... Stop the loss and cut our cost! And there might be some stock or bonus option if we hit the mark this quarter! Which never happened.. but the managers still got a bonus.
As far as being hassled @ Walmart/Frys/Ect over a check... Wake up and smell the 21st century grandpa. Check card FTW. Cash back % of every sale goes right back into my bank account.
There was this wise man that once said, "The man who trades freedom for security does not deserve nor will he ever receive either." His name was Ben Franklin.Sil40_Mayhem wrote:My $0.02:
Complaining about everyone being treated as criminals until proven otherwise is akin to griping about going through airport security. Surely, not every patron who lines airline companies' pockets with cash are terrorists. Unfortunately, there's no perfect way to differentiate the honest, average Joe from they guy that's up to something. So, IMHO, sometimes a blanket approach is warranted. No, I'm not saying boosting merchandise is the same as blowing up a plane, but I'm merely comparing the philosophy behind the screening process. Even if one person is prevented from carrying out their malicious/illegal agenda, then the means would be justified.
Again, just my opinion with no basis in fact. If I felt I were being singled out and/or profiled, then that would be a whole 'nother situation. I would probably go out of my way to call attention to the matter and embarrass somebody.
Not even close.Sil40_Mayhem wrote:Complaining about everyone being treated as criminals until proven otherwise is akin to griping about going through airport security.
Even if one person is prevented from carrying out their malicious/illegal agenda, then the means would be justified.
Did you hear about the IHOP back east that was REQUIRING people to leave their driver's license at the door when they came in to ear to "prevent dine and dash" scenarios?AZhitman wrote:What's next?
Gonna detain me at the tire store until my check clears?Gonna prevent me from leaving the restaurant until the bank transfers funds?Gonna rummage through my bags in every store in the mall before I can leave?Gonna search me coming out of a dressing room to make sure my underwear are really mine?
Exactly^ Don't be d!ck to a small fry employees take it up with corporate and have it fixedKalok wrote:
He took it up with IHOP corporate and when they got involved, the franchise doing it stopped immediately and CLAIMED that an overzealous employee started doing that; that it wasn't official policy to do so.
Bringing up a Ben Franklin quote over receipt checks?Kalok wrote:
There was this wise man that once said, "The man who trades freedom for security does not deserve nor will he ever receive either." His name was Ben Franklin.
This quote applies equally to both scenarios.
Again, there's a bigger picture being portrayed that's been completely missed. It's not "over receipt checks." It's over the right to NOT be treated like a common criminal just because the store is afraid you might be one.JustinStrife wrote:
Bringing up a Ben Franklin quote over receipt checks?
That's why it's about balance. The guy was talking about huge stores like Walmart and Costco, not little stores. I'm quite sure those big stores do enough statistical research to show their policies work. If their system doesn't work, they won't leave it implimeneted for long. Coporates like Walmart and Costco probably spend more money on statistical consumer research than everyone's income on this forum combined. If the system truly doesn't work, it'll get changed soon enough. The fact is, most consumers don't mind and the few who do don't make enough of a difference to show on the stats.MinisterofDOOM wrote:Yeah, I have a better idea, I already gave suggestions to the alternative in my previous post. And while getting rid of the entire loss prevention system certainly won't help matters, getting rid of the parts that do more harm that good will absolutely help. I'm sure you'd maintain your "pro-business" attitude if you alienated all your customers by making them feel suspect in your store. They'd find somewhere they could shop comfortably and take their money with them. You catch more bees with honey than by stepping on them.
This is exactly what happened at a hardware store in a town I used to live in. You couldn't go anywhere without being hawkeyed. Eventually, the very small population of the town got sick of it and started driving much farther to go to a decent store. The crappy store went out of business. I guess no one will be stealing from them anymore...so maybe the loss prevention strategy did work.
That point of view isn't "pro-business", it's "anti-customer" and in case you as a business owner haven't noticed, you really need customers to survive as a business.
You, sir, fail at reading comprehension and seeing the larger picture.JustinStrife wrote:
Bringing up a Ben Franklin quote over receipt checks?
The IQ of this forum just dropped quite a few points tonight.
Actually I was not referring to the receipt checking lines...Kalok wrote:
Whether you pay by cash, check, or credit card, you STILL get stopped. Your statement is a non-sequitor.
I was making mention of an actual piece of paper commonly referred to as a "check" that one accepts as means of payment for goods or services in the course of a transaction. Cold_Zero and Hitman were conversing about no one wanting to accept these checks anymore with out a hassle.thekage wrote:As far as being hassled @ Walmart/Frys/Ect over a check...
Cold_Zero wrote:
Greg,Agreed about Fry's. I wrote a check there for a Johnny Cash CD and they hassled me about it.
Cold_Zero wrote:My wife and I also get hassled at Walmart when we write checks for groceries.