Post by
Puchi »
https://forums.nicoclub.com/puchi-u12487.html
Thu Dec 21, 2006 8:53 pm
I wrote a letter:
Jared Amoth((Nico doesn't need my address or phone number, I promise))
December 21, 2006Best Buy #001632643 Housley RoadAnnapolis, MD 21401
Dear General Manager:CC: Best Buy Online customer feedback
Around 8:30 this evening I stopped in to pick up my online purchase from customer service. The young lady that assisted me at customer service was very professional, and I enjoyed some small talk with former co-workers of mine at the services desk. My whole shopping experience while inside the store went smoothly, like I had come to expect from years of patronage, and a few years of employment. However I had a previous engagement to attend and found myself in a hurry to leave. My pleasant shopping experience came to an abrupt end when I arrived at the door. Both of the LP employees were busy with other paying customers, so I bypassed them with my merchandise and headed towards the second set of doors. It was at this point that one of your LP employees asked to see my receipt. I told him “no thank you” and continued on my way. The employee then grabbed my cart and asked to see my receipt again. Once again, I refused. When I asked the employee why he needed to see my receipt his reply was, “because.” When I asked him if I was accused of shoplifting he replied, “no.” He then asked me for my receipt again. It was at this point that a state police officer who just happened to be there said to me “"this is how this is going to work, show him your receipt." Seeing how this gentleman was still in the legal wrong, but a police officer I complied and left.
My issue lies not within the fact that my receipt was asked for, you have every legal right to ask that. My issue and complaint deals with the fact that I was detained for any amount of time without probable cause, all while a security guard attempted to intimidate me. I had no problem showing my receipt while I was an agent of Best Buy. However, as a private citizen I refuse to wait in a line to have my receipt checked for goods I now own. The checking of receipts is a store policy, not a law. My detainment without probable or reasonable cause was a volition of legal stature, as well as incredibly rude.
I am not sure what the training level of LP employees is, I never worked in that department, but I feel it is severely lacking. I left the store feeling more like a criminal than I did a consumer. I would suggest that the LP employees be informed that the “receipt check” is voluntary for consumers, and not legally required. Hopefully this is just one minor unpleasantly in my relationship with your company. I will continue however to demonstrate my right to not condone to unjust search and seizure, as well as my rights as a consumer. Thank you for your time and consideration on the matter.Sincerely,
Jared Amoth