<rant>dammit....venus is really beginning to piss me off. I called them last wednesday (7-23) when they received the remainder of my money, and when the transmission for my motor was supposed to be in. Vickie (she's back from vacation) said "the transmission should be in tomorrow or the next day, and we should be able to ship your motorset by the end of the week, so you should have it next week. it'll go right out as soon as we have it" Meaning I should be getting it the end of this week. I called today to check the status of the whole thing, and she said the EXACT SAME THING, almost word for word, meaning I'll be getting it the end of next week. Then she said "oh, wait, there's 3 people in line ahead of you to ship, so we might not be able to ship it that soon." WTF? She told me when I ordered (June 6), and in an email late june, that the motor would be in my possession early-mid july. To me, this motor is already 2 weeks late, shaping up to be 3-4 weeks late. Am I being unreasonable when I expect the motor to be shipped on time? On top of this, Vickie and other members of the staff have promised to call me when my deposit was received, the container came in, when they had my motor, and when the rest of my payment was received. I have never once been contacted by them. Again, am I being unreasonable when I expect semi-professional customer service from a company? I don't think so. I guess I'll call back tomorrow, and if no transmission, talk to the owner. I'm interested to see how he plans to rectify this situation.
</rant>
Venus Auto Orders!!!!!
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boost_boy
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You guys should seriously consider another engine importer if they keep giving you all the frickin' run around. And over the last couple of months I have heard just about enough to convince me that Venus Auto likes to trap your money and deliver empty promises because they don't have the goods on site. I have never heard so much dramas from a company for a motor that someone has prepaid for. I just don't get it!
You bring up a good point, thanks for reminding me. That's another fact I'm going to make the owner aware of: Venus's reputation with the nissan community is really on the bubble right now...it won't take much more to get them known as a shop you might want to avoid. Therefore, he needs to correct my situation ASAP, because I can either use every opportunity to recommend their shop, or every opportunity to recommend against it. I don't think businesses understand the "if I screw one person, I don't just lose his business, but the business of everyone he tells about how I screwed him" concept anymore.
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boost_boy
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You're right man! Screw one and you're screwed. I mean it's bad enough we got people on here getting screwed by their own let alone getting screwed by a business. I would say to everyone else in the CA community avoid these cats from Venus Auto at all costs. I hate chasing money, especially when it's my own! Anyone else have money ($1500-$2000) that they want to donate to an engine importer only to be told "we have people that's ahead of you" while they gain interest off your money?
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iliketocrash
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GoofyATX240
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this is to the guy who sent them a deposit-did you ask them any questions first? I've been emailing back and forth for a while and I offered to send a deposit last week and vickie said not to, that they weren't gonna have any ca's in for a few weeks (at the earliest) and that they wouldn't take deposits on engines they didn't have (or expect to have) soon...so its weird that they took yours, if all they really want is our money, they woulda took mine too.on the other hand, I've been talking to them for a year now about buying one (calls, frequent emails) and when another importer screwed me over venus tried to help them get me a motor (the other importer, thinking there were no other ca's around, promised to buy another motor and sell it to me for the same price as the one I had ordered. I called venus, gave the importer the contact info, they even offered him a discount (significant discount) after I explained everything I had been through, but he was so shady he refused).I always ask a lot of questions...
I ordered an RB25 clip from them but when it came in it had low compression...they put oil in the cylinders and tried to tell me it was ok...it had just "dried out". Well, I told them that was a temporary fix and I just couldn't buy it if it had low compression. I then asked for a refund of my deposit since they couldn't supply me with a MT RB25 clip. They promptly supplied me with a photo of the check and envelope with my address on it and it should be here any day now. All in all, if you know your stuff...they are fine to deal with, but you really have to stay on them about getting things done. For the price, I cant complain about em'
I talked to Ronald and Vickie at Venus Auto yet again today. Again, no transmission, promises of "it'll be here tomorrow", and a whole lot of excuses. Ronald admitted today that my motor didn't even come in with a ECU or harness, that they were getting one from the customer sending the transmission back in. This is after he swore up and down that all it was missing was the transmission. I chewed his *** for 20 mins straight, according to my cellphone timer. After all that, and all the trouble I've had with them, they won't do anything extra to try to keep my business. Not even a simple apology, much less any sort of discount or bonus parts. They have yet to even claim responsibility for this mess, they keep blaming someone else, be it the shipping company or their japanese partners. I'm totally disgusted with this company...I recommend that NOONE do business with them ever, for any kind of motor. If possible over the next day or so, I think everyone with a transaction pending (deposit, motor en route, etc) should call Venus and check the status of it, say you've been hearing bad things about them lately. They need to be reminded how a professional business should work.
You cats need to chill. You should know that, not all the delays is Venus-Autos fault. I've worked in retail and sometimes things never happen the way you want it. Until you can understand the complication of the business don't jump to conclusions and talk bad about someone. You guys are buying something used not something new off the assembly line. I've dealt with Venus-Auto and as far as them screwing me it never happend. They're totally legit. They've never given me any problems as far as refunds or anything. I garantee you othe importers will have the same delay as Venus if not longer, because they all get it from the same country. I don't think there is any engine importers that can match the good quality engines and clips Venus can offer. If you want to rush and get a clip fast that someone dug out of a junk yard with no warranty and compression check go for it. I heard SOCO or Nippon have them.
PS: Don't feel bad guys I've waited 1 year for my oil pan for my rb26 from a different importer(not Venus)
PS: Don't feel bad guys I've waited 1 year for my oil pan for my rb26 from a different importer(not Venus)
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boost_boy
- Posts: 7051
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- Contact:
Quote »You cats need to chill.[/quote] Slow down homey, these guys got every right to be a bit antsy especially when it comes to their hard earned money. These guys want what they've paid for and not excuses (point blank). Quote »Until you can understand the complication of the business don't jump to conclusions and talk bad about someone.[/quote] There are no complications to this business, my friend! Either the motors are coming or they are not, but excuses are not going to cut it and it sounds like a representative of Venus is issuing patrons just that "bull-shizzznitt" .Quote »You guys are buying something used not something new off the assembly line. [/quote] So what's your point here, they still paid their money and they were promised something which was not delivered, but B.S.ed instead.Quote »I've dealt with Venus-Auto and as far as them screwing me it never happend.[/quote] Good for you, but what happens to everyone else who's not satisfied with the excuses as well as the service?Quote »They're totally legit.[/quote] I don't think no one's questioning their legitimacy.Quote »They've never given me any problems as far as refunds or anything.[/quote] Did you ever need a refund from them?Quote »I garantee you othe importers will have the same delay as Venus if not longer, because they all get it from the same country.[/quote] That's not always the case and this I can vouch for. I know of a few importers here in Miami that gets exactly what's ordered and customers get what they want.Quote »I don't think there is any engine importers that can match the good quality engines and clips Venus can offer.[/quote] Now tell me bro, how can you say that when you've probably never even deal with even .001% of the importers nation-wide. I'm sorry man, but i'm calling B.S. on this quote:( .Quote »If you want to rush and get a clip fast that someone dug out of a junk yard with no warranty and compression check go for it.[/quote] What make you think Venus' motorsets aren't dug up from some junkyards in Asia (somewhere)?Quote »I heard SOCO or Nippon have them.[/quote] So I guess Venus gets their motors directly from the factory, huh? Another bad statement, partner.Quote »PS: Don't feel bad guys I've waited 1 year for my oil pan for my rb26 from a different importer(not Venus)[/quote] Like I stated earlier, you may have had a good experience with Venus Auto, but another importer is jerking you around about an oil pan for a stinking RB26 motor. But yet, Venus is jacking these guys around while others have had good experience with other importers besides Venus! Bottom line is, everyone is chasing that almighty dollar even if it causes them to lie, cheat, B.S. and even defraud (as seen recently on these forums). And if you've been waiting for an oil pan for an RB26 for over a year, what have you been doing with the motor/car while you wait? I thought I'd catch you before the rest of the gang did, but i still don't have any hard feeling towards you because you spoke your mind and so did I. He's all your fellas and especially the ones that got money tied up with said-name engine importer!
Ronald at Venus, didn't call me today like he swore up and down he would. I called over and over, and noone would even answer the damn phone. I left them a message, but venus never replies to voicemails.
ts13power: This company is sitting on $1800 of mine AND my motor. So far I've seen nothing but excuses from Venus. not to mention flat-out lies from ronald. I have every right to be angry with them. As for not understanding the complications of business, let me tell you something: I work for a company that orders parts from and ships products to more countries than Venus Auto has ever heard of. We ship exactly 98% of our stuff on time, so don't try to tell me their business is too complex. I'll continue to talk bad about Venus, or any other vendor that plays games with me and my money. Unless you have something factual to add to this particular situation, please, stay out of it.
ts13power: This company is sitting on $1800 of mine AND my motor. So far I've seen nothing but excuses from Venus. not to mention flat-out lies from ronald. I have every right to be angry with them. As for not understanding the complications of business, let me tell you something: I work for a company that orders parts from and ships products to more countries than Venus Auto has ever heard of. We ship exactly 98% of our stuff on time, so don't try to tell me their business is too complex. I'll continue to talk bad about Venus, or any other vendor that plays games with me and my money. Unless you have something factual to add to this particular situation, please, stay out of it.
XYSTER...I called Venus and told them the situation...they didn't even recieve the remainder of your payment till the 23 or 24 of this month...Secondly no one can control shipping overseas, nor can they control the shipping company that does the shipping. Venus basically plays a waiting game just like everyone else. CA18's are becoming harder to get a hold of just like the RB25s, if anyone is interested in the CA18s I know that they is a waiting list. Anytime a waiting list is involved it means you gotta wait, just like the importer.
I have one more question...how come you didn't take your money back..if there service was so horrible and you wouldn't want to deal with them anymore...how come you didn't take your refund..they asked you if you wanted your money back because of the whole situation..how come you just didn't take it back and end the deal right there and then?
Sexysil80:
1. who are you to call venus auto and inquire about my situation? do you work there? What right do they have to give you the particulars of our transaction?
2. The deal was: I send $500 deposit, motors come in, Venus notifies me, I send rest of payment, they send motor. They didn't receive my final payment until then because they never called me to tell me the motor was in, once I finally got ahold of someone, I arranged for payment to be sent. It took over a week to get there, because I sent the payment UPS ground.
3. If they can't control the shipping company, they shouldn't tell people to expect a motor at a certain time.
4. I have, and use, all 3 Venus numbers. Ronald actually called me twice today from the fax line. People call that number because neither of the other 2 lines have any kind of message system on them, at least not one that works.
5. I didn't get a refund because I want a motor like they promised, not my money back. I explained this to Ronald several times.
Update: my motor was shipped today, minus some of the i/c piping, even though vickie assured me from day 1 it would be included. Ronald knocked $100 off the price to accomodate for it. It's an honest attempt at customer service, but it's too little, too late. I still recommend that noone deal with them.
Again, sexysil80, who the hell are you?
1. who are you to call venus auto and inquire about my situation? do you work there? What right do they have to give you the particulars of our transaction?
2. The deal was: I send $500 deposit, motors come in, Venus notifies me, I send rest of payment, they send motor. They didn't receive my final payment until then because they never called me to tell me the motor was in, once I finally got ahold of someone, I arranged for payment to be sent. It took over a week to get there, because I sent the payment UPS ground.
3. If they can't control the shipping company, they shouldn't tell people to expect a motor at a certain time.
4. I have, and use, all 3 Venus numbers. Ronald actually called me twice today from the fax line. People call that number because neither of the other 2 lines have any kind of message system on them, at least not one that works.
5. I didn't get a refund because I want a motor like they promised, not my money back. I explained this to Ronald several times.
Update: my motor was shipped today, minus some of the i/c piping, even though vickie assured me from day 1 it would be included. Ronald knocked $100 off the price to accomodate for it. It's an honest attempt at customer service, but it's too little, too late. I still recommend that noone deal with them.
Again, sexysil80, who the hell are you?
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boost_boy
- Posts: 7051
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This is getting waaayy out of hand! Just for future references guys, stay away from them! If you really want a CA18DET motor, get a junkyard pulsar motor and build it and stay away from these importers who'll gladly take your money and use little serpents to patronize and then antagonize people. "Xyster": I hope your motor was worth the wait:(
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GoofyATX240
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boost_boy wrote:Slow down homey, these guys got every right to be a bit antsy especially when it comes to their hard earned money. These guys want what they've paid for and not excuses (point blank). There are no complications to this business, my friend! Either the motors are coming or they are not, but excuses are not going to cut it and it sounds like a representative of Venus is issuing patrons just that "bull-shizzznitt" . So what's your point here, they still paid their money and they were promised something which was not delivered, but B.S.ed instead. Good for you, but what happens to everyone else who's not satisfied with the excuses as well as the service? I don't think no one's questioning their legitimacy. Did you ever need a refund from them? That's not always the case and this I can vouch for. I know of a few importers here in Miami that gets exactly what's ordered and customers get what they want. Now tell me bro, how can you say that when you've probably never even deal with even .001% of the importers nation-wide. I'm sorry man, but i'm calling B.S. on this quote:( . What make you think Venus' motorsets aren't dug up from some junkyards in Asia (somewhere)? So I guess Venus gets their motors directly from the factory, huh? Another bad statement, partner. Like I stated earlier, you may have had a good experience with Venus Auto, but another importer is jerking you around about an oil pan for a stinking RB26 motor. But yet, Venus is jacking these guys around while others have had good experience with other importers besides Venus! Bottom line is, everyone is chasing that almighty dollar even if it causes them to lie, cheat, B.S. and even defraud (as seen recently on these forums). And if you've been waiting for an oil pan for an RB26 for over a year, what have you been doing with the motor/car while you wait? I thought I'd catch you before the rest of the gang did, but i still don't have any hard feeling towards you because you spoke your mind and so did I. He's all your fellas and especially the ones that got money tied up with said-name engine importer!
Not to be down on you or anything but TS13 has dealt with most of the importers all he ever did was deal with them. So yes he has alot of experience in it.
As for his car he had a RB26 before the motor didnt have everything so he had to piece everything together including all the other stuff he needed (money). So right now its just sitting at the shop waiting for his new clip he got to be put in to the car.
Either way though I hope Venus isnt starting to go real downhill with things. And good luck xyster hope something works out.
quote:____________________________________________________Slow down homey, these guys got every right to be a bit antsy especially when it comes to their hard earned money. These guys want what they've paid for and not excuses (point blank). ____________________________________________________quote:
I understand that they've paid there money. But they have to understand shipments from japan or any other countries are never garanteed.
quote:___________________________________________________There are no complications to this business, my friend! Either the motors are coming or they are not, but excuses are not going to cut it and it sounds like a representative of Venus is issuing patrons just that "bull-shizzznitt" .quote:___________________________________________________quote:
You think importing is simple? You have no idea in the paper work and hold up. You should go down to LA and check out the ports and how backed up.
quote:___________________________________________________Good for you, but what happens to everyone else who's not satisfied with the excuses as well as the service?quote:___________________________________________________quote:
You know Venus might not be on time, but they have a garantee with their motors.quote:___________________________________________________I don't think no one's questioning their legitimacy.___________________________________________________quote: People were saying that they got ripped off by Venus
quote:___________________________________________________Did you ever need a refund from them?___________________________________________________quote:
Yes
quote:___________________________________________________That's not always the case and this I can vouch for. I know of a few importers here in Miami that gets exactly what's ordered and customers get what they want.___________________________________________________quote:
Great I would love to have their numbers so I can start ordering from them. I've never heard any reputable importer from Miami.
quote:___________________________________________________Now tell me bro, how can you say that when you've probably never even deal with even .001% of the importers nation-wide. I'm sorry man, but i'm calling B.S. on this quote .____________________________________________________quote:
See you're assuming
quote:--------------------------------------------------------------------------------What make you think Venus' motorsets aren't dug up from some junkyards in Asia (somewhere)?quote:--------------------------------------------------------------------------------quote:
I've talked to Ronald and ask him how he looks for when buying a clip or motor. He surprise me at how much he knows. Plus their motors and clips are garanteed.
quote:____________________________________________________So I guess Venus gets their motors directly from the factory, huh? Another bad statement, partner.____________________________________________________quote:
There was no indication that hinted that Venus got their motors from the factory. I don't know where you pulled that from. Like I said before these are not parts off an assembly line that you can just buy.
Any more questions for me?:D
I understand that they've paid there money. But they have to understand shipments from japan or any other countries are never garanteed.
quote:___________________________________________________There are no complications to this business, my friend! Either the motors are coming or they are not, but excuses are not going to cut it and it sounds like a representative of Venus is issuing patrons just that "bull-shizzznitt" .quote:___________________________________________________quote:
You think importing is simple? You have no idea in the paper work and hold up. You should go down to LA and check out the ports and how backed up.
quote:___________________________________________________Good for you, but what happens to everyone else who's not satisfied with the excuses as well as the service?quote:___________________________________________________quote:
You know Venus might not be on time, but they have a garantee with their motors.quote:___________________________________________________I don't think no one's questioning their legitimacy.___________________________________________________quote: People were saying that they got ripped off by Venus
quote:___________________________________________________Did you ever need a refund from them?___________________________________________________quote:
Yes
quote:___________________________________________________That's not always the case and this I can vouch for. I know of a few importers here in Miami that gets exactly what's ordered and customers get what they want.___________________________________________________quote:
Great I would love to have their numbers so I can start ordering from them. I've never heard any reputable importer from Miami.
quote:___________________________________________________Now tell me bro, how can you say that when you've probably never even deal with even .001% of the importers nation-wide. I'm sorry man, but i'm calling B.S. on this quote .____________________________________________________quote:
See you're assuming
quote:--------------------------------------------------------------------------------What make you think Venus' motorsets aren't dug up from some junkyards in Asia (somewhere)?quote:--------------------------------------------------------------------------------quote:
I've talked to Ronald and ask him how he looks for when buying a clip or motor. He surprise me at how much he knows. Plus their motors and clips are garanteed.
quote:____________________________________________________So I guess Venus gets their motors directly from the factory, huh? Another bad statement, partner.____________________________________________________quote:
There was no indication that hinted that Venus got their motors from the factory. I don't know where you pulled that from. Like I said before these are not parts off an assembly line that you can just buy.
Any more questions for me?:D
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NeedCAforS13
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who's ready to hear about more ridiculous, inexcusable behavior from Ronald at Venus?
I got my motorset today. I went in and looked at it, and it was sitting on a pallet loosely wrapped in the remnants of a home depot box and some plastic wrap. Oh well, that's not big deal, I guess. The address, which I gave them at least 5 times, was wrong on the package, and the truck driver had to call me to get directions. Again, I guess that's no big deal. When I unwrapped the motor, it was sitting on the oil pan, with the pan bent and broken through the pallet. I called Ronald immediately, and he said he'd send me a new one plus the $100 he owes me for only shipping a partial motorset. He called me back about an hour later to tell me the stuff was shipped:
*Ronald: ok, I shipped your stuff, can you send back the damaged oil pan please?*me: yeah, no problem, how do you want it shipped?*Ronald: oh, ups, fedex, it doesn't matter *me: I mean, how do you want it to get paid for, because I'm not paying for shipping.*Ronald: what? come on man, it's only 10 or 20 dollars. I'm doing you a service on the motor, and you won't even pay to ship the oil pan back?*me: (laughing because I was so taken aback by his response) you sent me a motor weeks late with a dented oil pan, and you say you're doing me a SERVICE? if you want this pan back, you're paying*ronald: fine fine, I don't want to argue, send it COD.
Is it just me, or is that completely ridiculous? Even if the motor was received on time with no other problems, I still wouldn't pay to have a part shipped back that was damaged due to their improper handling. Just the fact that he asked that shows me that he has no regard whatsoever for customer service. I want to hear justification for this from you people defending Venus. Oh, I'll have pics of the motorset later this week. It's in reasonably decent condition, nothing too impressive, though.
I got my motorset today. I went in and looked at it, and it was sitting on a pallet loosely wrapped in the remnants of a home depot box and some plastic wrap. Oh well, that's not big deal, I guess. The address, which I gave them at least 5 times, was wrong on the package, and the truck driver had to call me to get directions. Again, I guess that's no big deal. When I unwrapped the motor, it was sitting on the oil pan, with the pan bent and broken through the pallet. I called Ronald immediately, and he said he'd send me a new one plus the $100 he owes me for only shipping a partial motorset. He called me back about an hour later to tell me the stuff was shipped:
*Ronald: ok, I shipped your stuff, can you send back the damaged oil pan please?*me: yeah, no problem, how do you want it shipped?*Ronald: oh, ups, fedex, it doesn't matter *me: I mean, how do you want it to get paid for, because I'm not paying for shipping.*Ronald: what? come on man, it's only 10 or 20 dollars. I'm doing you a service on the motor, and you won't even pay to ship the oil pan back?*me: (laughing because I was so taken aback by his response) you sent me a motor weeks late with a dented oil pan, and you say you're doing me a SERVICE? if you want this pan back, you're paying*ronald: fine fine, I don't want to argue, send it COD.
Is it just me, or is that completely ridiculous? Even if the motor was received on time with no other problems, I still wouldn't pay to have a part shipped back that was damaged due to their improper handling. Just the fact that he asked that shows me that he has no regard whatsoever for customer service. I want to hear justification for this from you people defending Venus. Oh, I'll have pics of the motorset later this week. It's in reasonably decent condition, nothing too impressive, though.
Guys in central florida who need a CA18DET, come and get this one, pay no shipping, it's HERE! and it is in great condition! Only one left! See my for sale thread for info, or email [email protected]
I won't defend Venus until I actually get my engine, BUT my friends that have gotten their engine haven't had problems, or if they've had problems, they have been solved. I really don't know what you guys expect...All I know is that if you're buying an engine from an importer you have to be patient. I've been waiting for my engine for about 7 weeks, and I'm not really sweating it. I know that when I get my engine, if there's something wrong, they will make it right for me.