I have moved, too. I called and notified the dealership I used for service and they updated my address, but recommended I call Infiniti customer care (or whatever it's called, the same place everyone recommends calling when you have dealership problems), too. I changed it there, and I was amongst the first to get the initial notice (11/2). Also, the notice has a returnable form that is supposed to be filled out and returned if received by someone who doesn't own the car (with options like: I sold it, they moved, and I never owned it).jwheaton wrote:Here's the link for Canada:
http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/V ... esult&pg=0
my problem is:
- I've moved since my last service at the dealership so they probably mailed something to a dead end
- My vehicle was purchased second had and is an american model that was imported to Canada by the previous own. I've had it since 2008.
You are not the only one....bejjutsu wrote:Am I the only one who was told the recall doesn't apply to their car? I'm a little skeptical....
Dealer told me my car is not part of recall, I just received the notice todayWangtang408 wrote:You are not the only one....bejjutsu wrote:Am I the only one who was told the recall doesn't apply to their car? I'm a little skeptical....
I called my dealer, they checked my VIN# and said my car was not affected.
The service rep checked my vin# and said he checked the back end system which takes a while due to different menus which would have flagged it there was a recal or maintenance required. He also said most service rep are lazy and don't check the back back end menus. He assured me that my car was not affected but I ended getting letter. I will be calling again Monday and see if my vin# shows up in their system as an affect car. I guess that you can't trust the service rep and just wait for the letter.cruzad3r wrote:i called the dealer about 2-3 weeks ago and the service rep told me my VIN is not in the affected database. Now whether the rep did actually looked or just BSing, i'm not sure. but i finally received the notice last week. the fact of the matter is you gotta make sure Infiniti knows you have the car. i'm assuming they're checking the dmv for all registered M35x VIN and then slowly send out notice.
Chrisfrend wrote: Before the failure occurred, the stability control and limited slip lights would go on for no reason, and stay on. After restarting they would go off. When the failure occurred a few days later, these lights and the check engine light stayed on.
I never received a second letter. Just made an appointment with the service dept. and they didn't ask any questions.Iconic wrote:I think this recall is a must for all M-owners based on comments posted above.
I will pressure my dealer to update my ECU if I dont receive the second letter.