Blown Locked Up Trashed 92 Q45! Help!

[greg_atlanta]

...just a quick update...she runs great! Took some time but Thanks T3!...BTW...does anyone have any pull with them? I keep calling and speak with Anthony...They won't send me a receipt! I need it!

T-3 does good work but they're not very organized from a clerical standpoint......

[rrack]

Still have not received a receipt! I've called several more times and they keep telling me that it was sent! I can't file if I can't show proof of the engine replacement!

Meanwhile...I've posted a report on RipOffReport.com. Goodyear and the BBB will soon be receiving letters. Later this week I will be meeting with an attorney...to be continued...

http://www.ripoffreport.com/view.asp?id=55508

Robert

[PalmerWMD]

I am calling T3 about the receipt right now.

Fred...

[rrack]

Thanks a bunch Fred. I don't want to be mean to these guys. It's just putting salt in my wounds and I can't get anything done without it. The engine itself is much stronger than my original. Anyway, I've spoken to Anthony several times and told him about the receipt. Last week, he said that he thought that Charles had already sent it. Nope...Anyway, I need the approximate mileage and anything done to it (ie chain guides etc...) listed on the receipt just in case I ever sell her.

Thanks once again.Robert

[Q45tech]

I knew it was a mistake to ship an engine As members will remember I am not an employee of T3.

I understand from Anthony that he told you T3 has NO records on what was done to the engine as it was pretty much received [from japan intermediary] and installed in the owners car a few years ago [like 3 I think] when the old computer system was in use just prior to June 2000. [year 2000 crash wiped all records].

Plus the owners [company] cars just get repaired no work orders are generated. The technican who did the work [engine replacement] has been gone for 2 years and is somewhere in California we think.

There is no way to tell exactly how many miles were on the engine when received all that was warrantied was that it would run for 30 days which it seems to have.

"The engine itself is much stronger than my original. "

T3 sold you a take out engine from a wreck [that had been used and wrecked in Japan in its previous life] [then went thru at least 2 US ompanies before it arrived in Atlanta] for an excellant price................. as is.

I agree they should have sent you a bill of sale for an engine that had been owned by at least 6 people in the past.

T3 has never gotten anything other than a piece of paper from any Japanese engine supplier [Pacific Engines in Atlanta] which says more than " [1] Q45 engine used price $2400" as is 30 day exchange no labor.

[PalmerWMD]

All he is asking for, is a receipt, that says how much he paid for the engine, so he has a record of it .for his settlement.Pretty important stuff and not asking too much I think...

Fred...

PS: I know shipping is a hassle, I am still trying to figure out how to ship longrunQ's engine to him.

[Q45tech]

Oh I agree Anthony and owner are less than paper work focused.

My comments were focused on what one can say about a used part sale.........Just like buying from a junk yard all you can say is we think it works, it did work before, we are pretty sure it will work again if installed properly, who knows how it will be mistreated in transport and delivery.

If it doesn't work your installer probably did something wrong.

If you are not in the business of selling used parts or mail order in general non face to face customer service requires different proceedures..........which maybe alien to something so simple as auto repair.

Some how we believe the engine purchaser had in mind he was buying more than a used engine from an Automobile repair shop who was stripping a wreck and had never shipped a heavy part [engine, transmission, etc] to anyone in their entire existence. I watched [in agony] as it took two weeks to just come up with a palate and the wood work/straping necessary and the crews loading it in a pickup to take to the [buyer selected] transport company.

Off topic:

Fred having fun parting your car out?

T3 has purchased 3 Q in the last 8 weeks [$500-$1,000] turned down the purchase of 3 others.......the junk yards are full of bodies, hard to get them to come and tow away carcasses.

Sometimes you buy a Q just for the ABS or ecus [engine, tcu, power steering controller, MAF, etc].

[charles e. wright]

Dennis_I don't Know if I'm if I'm doing this right or not but I just saw the thread from the gentleman in texas to whom we sold my engine. As you know I didn't want to sell it but we didn't have a good blown Q to drop it in to at the time and we thought it would be good for T3 to assist patrons of this site. The first I heard of any problem was last night when anthony told me. I directed him to just send the man a reciept and asked him why he was even consulting me. This is how I learned that this gentleman was implying that we were dishonest and/or incompetent on the very site we were endeavoring to support. All after I had called him personally, left him my number, and asked him to call me if he had any problems. If I were his attorney I would drop him too. He is apparantly more interested in grandstanding on this site than he is in good faith resolution of his problems. Accordingly T3 will refund the purchase price of the engine. I will pay his texas techs to remove the engine from his car and arrange to have it retrieved and returned to me in Atlanta at my expense.

[Q451990]

Charles,

Maybe I shouldn't get in the middle of this, but I think all of this is boiling down to a communications problem. A shipping delay and other misunderstandings can be frustrating - but can usually resolved with a "I have bad news but I just wanted to let you know" phone call. I spend a lot of time "putting out fires" in the real estate business. Nine times out of ten, people are not as upset about a delay with their loan or closing, but with the fact that they weren't told that it was going to happen, or why it happened. In any case, from what I can tell, Robert is happy with the engine now...

...just a quick update...she runs great! Took some time but Thanks T3

...and all he was asking for at this point is a receipt showing what he paid so that he can try to get some reimbursement for the repairs. It just appears to me that sending a receipt showing... "Q45 engine... $XXXX.XX ... sold as-is" would be a lot simpler than paying to have the engine removed and returned to Atlanta!

I wouldn't worry about your reputation being tarnished on this site. Most, if not all of us can see that this a communications issue in one transaction, not an issue of bad faith. I'm sure you know how highly regarded T3 is for Q work - I plan on coming down in the near future for chain guides myself. I wouldn't think of going anywhere else for in-depth Q repairs. You guys are top notch!

Heath

[GEOFF]

I AGREE W/ALL ABOVE...MY IDEA IS ALSO THAT OF Q45TECH. THE MOTOR NEEDS A FORENSIC SCIENTIST SO TO SPEAK. BLOWING A Q MOTOR IS LIKE F'ING UP A FREE LUNCH.

[charles e. wright]

Heath: Thanks for your reply and the good words about T3. I have also put out many fires both when I was practicing law and in the real estate business. So many that I've learned to recognize an arsonist. I have not been able to retrieve this gentleman's posting about T3 on ripoff.com, but I have seen enough in this thread to convince me that the only solution is to sever any relationship with this gentleman. Otherwise, a year or two down the road when, for example, a knock sensor fails on him he will get on this site defaming us again and make another report on ripoff.com. The only way to accomplish this effectively is to refund his money and retrieve the engine. I would rather go to the trouble and expense to do that now than have to deal with this gentleman anymore in the future.

P.S. Where in the world did you find your "Q2?"

[AZhitman]

I agree with heath - Sounds like a communication problem. I am familiar with Robert and I don't think his intention was to tarnish the rep of the most vaunted Infiniti shop in the US. Sometimes when you suffer a loss such as he did, it's easy to get blinded by anger. Consider how you would feel if your favorite car was abused and destroyed by some incompetent moron at a run-of-the-mill tire joint. I can't see that he's asking too much here, as he has to provide documentation to the OTHER shop so he can get reimbursed.

At any rate, it's good to see someone else from T3 here on the boards. Charles, I hope you'll stick around to add to Dennis (and others') expertise.

[maxnix]

After Heath's well considered intervention, I believe there is still some misunderstanding about the events. As I understand them, they are:

1.) Robert Rackley purchased a take-out JDM engine from T-3 and had it shipped to him for installation into his car in San Antonio. Mr. Rackley is pleased with the engine and the installation by his mehcanic.

2.) Mr. Rackley requested a receipt for its purchase and documentation on any work that had been done to the engine. The receipt was necessary in pursuance to his claim against Two Fat Guys Goodyear dealership. The engine documentation may be necessary to establish the condition of the replacement engine, but is primarily for information for any succeeding owners of his vehicle.

3.) Mr. Rackley did enter a detailed account of his experience with the Two Fat Guys Goodyear dealership on the Rip Off Report website. He neither mentioned nor disparaged T-3 in that posting, nor in any other.

4.) After some confusion at T-3, Mr. Rackley has been furnished with a receipt for his purchase and a description of what is known about the engine and any work on it performed by T-3.

If the above is not true, please correct me. I think everyone should be happy for Mr. Rackley and thankful for the efforts put forth by T-3.

It may be presumptious on my part, but I think all at this site, including Mr Rackley, hold T-3 in the highest regard and regret only that not all of us are located nearby to avail ourselves of its services. Dennis is probably responsible for saving several scores of Q45s and other Infinitis by sharing his inestimable knowledge and reasearch.

Finally, Mr. Wright is welcomed to the board and invited to share any insights he may have as an owner of a facility providing top quality service for Lexus and Infiniti automobiles. Believe me Mr. Wright, Dennis has acquainted us all with brutal honesty of the consequences of our automotive maintenance actions and inactions, so no punches need to be pulled for the audience here.

I think we all can get along and prosper together while learning how best to enjoy and maintain our cherished automobiles.

[PalmerWMD]

Charles,

First of all, let me welcome you to our little community, I am glad to see you here:)We all here say good things about T3 and about Robert he was happy with the engine (even thou frustrated a bit about how long it took it to get to him)He said nice things about T3 here also, as you can read in the rest of this thread.

I understand, if you get upset when you hear someone bad mouthing your great shop, but it hadnt really gotten to this stage here at all.If you read this thread carefully, you will find that his posts here and on the rip-off site referred to the Goodyear place not T3!He is a reasonable and honest gentleman, who doesnt owe any apologies.

He is <not> asking for a warranty of any kind, all he was asking, was a receipt for what he paid for the engine.

If it he had gotten it in a reasonable time (his post of engine install is early March, presumably he had paid for the engine well before then (as shipping took a while and I am sure he paid for it before it was shipped)), I am sure he wouldnt even have mentioned it.Also please be aware that just mentioning something like this, is not considered a slam by us in the community, as we share all what happens with our cars.

So there is no bad karma towards T3 here, we all understand mistakes and miscommuncations do happen.

And we still have a hi opinion of T3 (as Anthony may have told you, I will again be visiting shortly for major work)

(Edit: I may not be as eloquent as Brian who posted just before I posted this, but we all wish we lived close to T3)

Fred...

PS: Please call me at my home number, for any other comments or concerns you may have (502) 968 4728, I'd love to talk to you.

[PalmerWMD]

Robert and members:

I just got off the phone with Charles Wright.

He expressily asked me to post this for him:

He now knows, that he entirely misunderstood, much of the content of this thread and asked me to apologize to the members (and Robert!) for the misunderstanding and the tone of his previous post.

He says there was clearly a misunderstanding on what was really wanted by Robert and he will see to it that Robert will get the receipt and the other information he was asking for.

Fred...:fruit

[Q451990]

I have not been able to retrieve this gentleman's posting about T3 on ripoff.com ...P.S. Where in the world did you find your "Q2?"

He hasn't put anything about T3 in ripoff.com - that's the thread about Goodyear.

I had to go to San Francisco to get "Q2" - it was owned by a guy who owns a software company that traveled more than he was home. When he did drive the car it was from his garage at home to his reserved garage space at work. From what I can tell he took it to his local dealership with a blank check for service whenever he needed it - I have very complete service records.

I'm putting off putting it in full-time service until I have the guides changed. The guides are probably fine, but she just runs too smoothly to chance it!

Heath

[AZhitman]

Glad tha's all cleared up.

Hope Charles decides to join us again soon. Can never have too many experts running around!!!

[rrack]

Robert and members:

I just got off the phone with Charles Wright.

He expressily asked me to post this for him:

He now knows, that he entirely misunderstood, much of the content of this thread and asked me to apologize to the members (and Robert!) for the misunderstanding and the tone of his previous post.

He says there was clearly a misunderstanding on what was really wanted by Robert and he will see to it that Robert will get the receipt and the other information he was asking for.

Fred...:fruit

Woa & Ouch! I have not had a fee minute in the last several weeks to log on to NICO and my cell phone is DOA. I must have missed something. I just want to make a few things clear. First of all I probably have to apologize to T3 & Mr. Wright. I think there was a miscommunication problem and I can appear quite pushy sometimes. I've never said anything bad about T3. I highly respect you guys and your work. I've read far too many great stories about you. I'm also very happy with the engine. (Thanks for the refund offer though..I just wish Two Fat Guys had the same customer service attitude) I have had an entire year of bad luck that keeps getting worse. As far as me grandstanding...ouch again. I merely had to vent. Using this forum was a grerat help in softening my frustrations...I do my best to pass along various information that I've learned tinkering with my Q.

If you go to RipOffReport.com, either do a search using "Two Fat Guys" or try the link below.

http://www.ripoffreport.com/view.asp?id=55508

Anyway, hopefully there are no hard feelings and I'm sorry for the miscommunications.

Oh BTW...welcome to the forum Mr. Wright. It's great to have another expert with us. I got the msg from Doug. I'll try and contact him later today.

Robert