Having work done at two different Nissan dealerships will NOT void your warranty. The 2nd dealership can pull up your work history, so you wouldn't be starting at square one. However, I would avoid badmouthing your local shop to the new one. Simply say that you're dissatisfied with the level of service you've received previously.techwizard09 wrote: ↑Sat Jan 02, 2021 9:42 pmI was trying to stay with Nissan only working on my car because I am already having so much trouble. Now I don't want/need them to say I brought it else where and something will be voided.
Sorry for all the questions =)
I think he meant having work done at Infiniti or a local shop instead of Nissan. That will only void a warranty if work was done provably wrong by the non-Nissan shop, but since he has other Nissan dealerships to try first, that's the way to go.
As I said in the first sentence, a lot depends on whether the dealership management treats the Service Department as an annoyance or a valuable adjunct. Some are only interested in selling cars and do the bare minimum to maintain Nissan service standards, others treat it as what it really is, a gateway to future sales that deserves the same level of support and resources as the front drive. It can be hard to tell which is which until a "hard case" like this comes into your car's life.techwizard09 wrote: ↑Sun Jan 03, 2021 11:14 amBut after my 2nd visit they pretty much told me to goto a different dealership because they have no idea how to fix my car and that I am taking up to much of their time.
That might well help. In dealerships that view the Service Department as second-class citizens, often things "jump" only when the GM or a senior salesman gets involved and says, "Quit f'ing around and fix this."techwizard09 wrote: ↑Sun Jan 03, 2021 11:14 amif that is the case am I better off speaking to the person I have dealt with to get my car from at the dealership -- who I have repeatedly gotten my cars and family members cars from (same person only).
Allowed but not entitled. If the dealership wants to hide it as "confidential" (and it sounds like this one probably will), they can hide it.techwizard09 wrote: ↑Sun Jan 03, 2021 11:14 amAs a customer am I allowed to get the information that was passed off to Tech Line and what Tech Line told them to do?
Unfortunately, Nissan doesn't uphold their warranty. And I have personally experienced it myself on my 2019 Rogue multiple times. Most Nissan dealerships treats their service customers as fourth-class citizens, and it shows. One of the many reasons I dislike Nissan (Hate is a strong word, but if no ones feelings would get hurt, then I'd use that word). Your best bet is to sell that Rogue if YOU have to pay it OTP; shouldn't make sense to pay a diagnostic fee for a new vehicle that still has the new car warranty on it. If anything, get a lawyer involved because Nissan doesn't want to honor the new car warranty.techwizard09 wrote: ↑Sat Jan 02, 2021 7:51 pmIn regards to Nissan Consumer affairs, my initial call was great with the representative that told me all they could and should do. Everything changed when I was assigned an advisor to my case. The first thing out of his mouth was Nissan wasn't in the position to buy back my car. I told him I was looking to get my car fixed and explained to him everything that went on. He just basically said to me deal with the dealership and we'll see what happens. After my next visit with the dealership I called the advisor back and they said to me the same thing Nissan still wasn't in the position to buy my car back. I said why do you keep bringing that back up to me when I am simply asking for you to fix my car? They repeated what they said that I need to deal with the dealership. I brought up the fact that they want to start charging me and they said well all Nissan service centers are independent owned and operated and they are allowed to charge a diagnostic fee if they can't reproduce the problem. I said so basically I have a new car, nobody fixed the problem and now I am responsible to pay all these fees when you guys won't properly fix my car? And that I have to hope that one day when my car is at the shop the code is active and you can fix it. And the answer was yes.
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It makes no sense of how this is all dealt with because it plays into a factor of purchasing/leasing the next vehicle – or telling friends/family/etc when they go to purchase/lease their cars. In my situation, I leased my car so I am stuck with it for next 3 years. I was trying to exhaust all my options before getting a lawyer involved.datechboss101 wrote: ↑Sun Jan 03, 2021 12:41 pm
Unfortunately, Nissan doesn't uphold their warranty. And I have personally experienced it myself on my 2019 Rogue multiple times. Most Nissan dealerships treats their service customers as fourth-class citizens, and it shows. One of the many reasons I dislike Nissan (Hate is a strong word, but if no ones feelings would get hurt, then I'd use that word). Your best bet is to sell that Rogue if YOU have to pay it OTP; shouldn't make sense to pay a diagnostic fee for a new vehicle that still has the new car warranty on it. If anything, get a lawyer involved because Nissan doesn't want to honor the new car warranty.
You can try CA if the dealership refuses, but if they won't provide it you're probably SOL. Worth trying, though. I have a feeling the technician is under the misimpression that it's still a cam issue and not radar, so it's being treated like a "comeback". If so, they're probably providing TechLine the wrong symptomology to be able to diagnose it.techwizard09 wrote: ↑Sun Jan 03, 2021 1:48 pmDo I have to request a copy from the dealership that made the case with Tech Line or is there somewhere else I can get that information?
Well, it proves to you that Nissan doesn't want to honor their warranty. And paying out of pocket for repairs on a lease NEVER makes sense, otherwise what's the point of having the lease. Your best bet here is to get out of the lease. You are not stuck for it for the next 3 years, and that's a misconception that many have. Many dealers will buy your lease out or you can transfer your lease on swapalease.com . Dave Ramsey talked about leases and getting out of them. If this issue is deemed a serious safety concern for you and Nissan will not warranty it for you, go back to the dealer you leased the Rogue from and have them take it back (similar to a buy back, but in lease terms). Then go to the nearest Toyota or Honda dealer and lease the CRV or Rav4.techwizard09 wrote: ↑Sun Jan 03, 2021 2:16 pmIt makes no sense of how this is all dealt with because it plays into a factor of purchasing/leasing the next vehicle – or telling friends/family/etc when they go to purchase/lease their cars. In my situation, I leased my car so I am stuck with it for next 3 years. I was trying to exhaust all my options before getting a lawyer involved.datechboss101 wrote: ↑Sun Jan 03, 2021 12:41 pm
Unfortunately, Nissan doesn't uphold their warranty. And I have personally experienced it myself on my 2019 Rogue multiple times. Most Nissan dealerships treats their service customers as fourth-class citizens, and it shows. One of the many reasons I dislike Nissan (Hate is a strong word, but if no ones feelings would get hurt, then I'd use that word). Your best bet is to sell that Rogue if YOU have to pay it OTP; shouldn't make sense to pay a diagnostic fee for a new vehicle that still has the new car warranty on it. If anything, get a lawyer involved because Nissan doesn't want to honor the new car warranty.
Well see the charge wasn't even to fix my car - it was ONLY to "diagnose" the problem and NOT fix the car. All they did was scan the car, clear past codes and turn the car back on. Since the code didn't re-occur within that time frame they said Nissan wasn't going to pay them to do what they did so they want to charge me the fee. (Even though they replaced a part and the problem still exists).datechboss101 wrote: ↑Sun Jan 03, 2021 7:58 pm
Well, it proves to you that Nissan doesn't want to honor their warranty. And paying out of pocket for repairs on a lease NEVER makes sense, otherwise what's the point of having the lease. Your best bet here is to get out of the lease. You are not stuck for it for the next 3 years, and that's a misconception that many have. Many dealers will buy your lease out or you can transfer your lease on swapalease.com . Dave Ramsey talked about leases and getting out of them. If this issue is deemed a serious safety concern for you and Nissan will not warranty it for you, go back to the dealer you leased the Rogue from and have them take it back (similar to a buy back, but in lease terms). Then go to the nearest Toyota or Honda dealer and lease the CRV or Rav4.
Like I said, diagnosis of false radar blockages can't be done that way. If they don't know better, then they're incompetent. If they do know better, then they simply don't want to fix your car. Either way, it speaks very, very badly about that dealership.techwizard09 wrote: ↑Mon Jan 04, 2021 9:52 amAll they did was scan the car, clear past codes and turn the car back on.
There are ONLY a few Nissan dealerships that actually cares about their service customers, and from the looks of it, this said dealership that Techwizard09 is going to definitely doesn't want to fix this under warranty, but definitely, they will love to fix it once its out of warranty.VStar650CL wrote: ↑Mon Jan 04, 2021 10:05 amLike I said, diagnosis of false radar blockages can't be done that way. If they don't know better, then they're incompetent. If they do know better, then they simply don't want to fix your car. Either way, it speaks very, very badly about that dealership.techwizard09 wrote: ↑Mon Jan 04, 2021 9:52 amAll they did was scan the car, clear past codes and turn the car back on.
I completely understand this, and I repeated that to the Service Advisor every time I spoke to them. There response to me was they only go by the codes the car gives and they don't actually look at anything else. They said that Nissan will only pay them based on Codes and what they were told to do and that's it. I asked to speak to the Mechanic that worked on my car and he refused -- he was quite mad that I would even want to talk to him.VStar650CL wrote: ↑Mon Jan 04, 2021 10:05 am
Like I said, diagnosis of false radar blockages can't be done that way. If they don't know better, then they're incompetent. If they do know better, then they simply don't want to fix your car. Either way, it speaks very, very badly about that dealership.
I don't think I mentioned this in my previous posts. But I am not even engaging the system when this malfunctions comes on. I can be driving normally on the street and it will come on randomly; or the car will be in a parking lot/my house and the malfunction will come on.datechboss101 wrote: ↑Mon Jan 04, 2021 12:47 pm
There are ONLY a few Nissan dealerships that actually cares about their service customers, and from the looks of it, this said dealership that Techwizard09 is going to definitely doesn't want to fix this under warranty, but definitely, they will love to fix it once its out of warranty.
Techwizard09, if you really like this vehicle, then just drive it without turning on the horrible system. If this is really a serious concern for you even though its a lease, just get rid of it. From what all your statements are telling is that the crappy nissan dealerships near you are dishonest and don't want to fix your car under-warranty. It seems repetitive, but unless if you take action and push them to fix it, your best bet it to keep quite and then blast them on BBB complaint section and/or trade the vehicle in for Honda or Toyota. I have not gone this far yet with my 2019 Rogue, but eventually the time will come, but I will use this vehicle (our 2019 Rogue) as a trade in for my parents surprise vehicle.
Take the latter part of my advice. Be done with this POS garbage, and move on. Clearly, this shows and proves my point that Nissan's quality control (or lack of) has dropped between MY 2016 to MY 2019 and 2020. Also, whatever the dealer is saying is a bunch of BS. Again, another BS Nissan excuse to not fix your vehicle under warranty. Also, report this to the National Highway Traffic and Safety Administration about this issue, and report the dealer and Nissan to the Better Business Bureau. Both will go after Nissan.techwizard09 wrote: ↑Mon Jan 04, 2021 2:52 pmI don't think I mentioned this in my previous posts. But I am not even engaging the system when this malfunctions comes on. I can be driving normally on the street and it will come on randomly; or the car will be in a parking lot/my house and the malfunction will come on.datechboss101 wrote: ↑Mon Jan 04, 2021 12:47 pm
There are ONLY a few Nissan dealerships that actually cares about their service customers, and from the looks of it, this said dealership that Techwizard09 is going to definitely doesn't want to fix this under warranty, but definitely, they will love to fix it once its out of warranty.
Techwizard09, if you really like this vehicle, then just drive it without turning on the horrible system. If this is really a serious concern for you even though its a lease, just get rid of it. From what all your statements are telling is that the crappy nissan dealerships near you are dishonest and don't want to fix your car under-warranty. It seems repetitive, but unless if you take action and push them to fix it, your best bet it to keep quite and then blast them on BBB complaint section and/or trade the vehicle in for Honda or Toyota. I have not gone this far yet with my 2019 Rogue, but eventually the time will come, but I will use this vehicle (our 2019 Rogue) as a trade in for my parents surprise vehicle.
I had a previous version before this current one and loved it. Had zero problems with it; only had to do oil changes and that's it. That's what kept my mind on getting the one I have now. I am regretting now that I opted to get the one with that included the pro-pilot system because I wouldn't be dealing with all this.datechboss101 wrote: ↑Mon Jan 04, 2021 4:01 pm
Take the latter part of my advice. Be done with this POS garbage, and move on. Clearly, this shows and proves my point that Nissan's quality control (or lack of) has dropped between MY 2016 to MY 2019 and 2020. Also, whatever the dealer is saying is a bunch of BS. Again, another BS Nissan excuse to not fix your vehicle under warranty. Also, report this to the National Highway Traffic and Safety Administration about this issue, and report the dealer and Nissan to the Better Business Bureau. Both will go after Nissan.
I feel you man. Same thing with me. I drove a 16 and when our 18 Kicks was totaled, we decided to get the 19 Rogue with the pro pilot assist since my 16 was literally trouble free. However, my parents doesn't use this dang feature, so I feel they wasted money on something they don't use. Our 19 has soo many electrical issues and problems relating to the electrics of the vehicle, that I was getting the run arounds from two different Nissan dealership. And for the first time, we were buttf***** by a Nissan dealer for BMW prices for OC and TR; OTD was $100. Not sure how my dad will do OC with Nissan without me interfering and using coupons and lowering their prices left and right. I don't even need to tell Honda to apply coupons, and they will automatically apply them for me. For nissan, I have be all up in their rear end to get things done.techwizard09 wrote: ↑Mon Jan 04, 2021 6:18 pmI had a previous version before this current one and loved it. Had zero problems with it; only had to do oil changes and that's it. That's what kept my mind on getting the one I have now. I am regretting now that I opted to get the one with that included the pro-pilot system because I wouldn't be dealing with all this.datechboss101 wrote: ↑Mon Jan 04, 2021 4:01 pm
Take the latter part of my advice. Be done with this POS garbage, and move on. Clearly, this shows and proves my point that Nissan's quality control (or lack of) has dropped between MY 2016 to MY 2019 and 2020. Also, whatever the dealer is saying is a bunch of BS. Again, another BS Nissan excuse to not fix your vehicle under warranty. Also, report this to the National Highway Traffic and Safety Administration about this issue, and report the dealer and Nissan to the Better Business Bureau. Both will go after Nissan.
I don't know if the dealership is treating me this way because I have reached the point which was mentioned earlier in this thread of falling under the Lemon category. I have a feeling they don't want to try to fix the car again because then we enter that terrority.
I had trouble when I was getting this car due to covid and dealerships being closed. Alot of the dealerships were actually closed in my state when other states were open. When they finally opened up pricing was really bad all over since the dealerships lost so much money. I wasn't looking into getting the rogue with propilot -- but the one model I got with the package it was included with the other features.datechboss101 wrote: ↑Mon Jan 04, 2021 6:39 pm
I feel you man. Same thing with me. I drove a 16 and when our 18 Kicks was totaled, we decided to get the 19 Rogue with the pro pilot assist since my 16 was literally trouble free. However, my parents doesn't use this dang feature, so I feel they wasted money on something they don't use. Our 19 has soo many electrical issues and problems relating to the electrics of the vehicle, that I was getting the run arounds from two different Nissan dealership. And for the first time, we were buttf***** by a Nissan dealer for BMW prices for OC and TR; OTD was $100. Not sure how my dad will do OC with Nissan without me interfering and using coupons and lowering their prices left and right. I don't even need to tell Honda to apply coupons, and they will automatically apply them for me. For nissan, I have be all up in their rear end to get things done.
For my problems, Nissan and its dealers were saying its within normal operation; but more like lack of quality control and quality dropped off Mt Everest between my 2016 Rogue and our 2019 Rogue, with Nissan being stubborn as heck to even come up and honor their warranty for POOR workmanship quality! Worse of all, they kept me waiting for 3.5 hours to figure out how to address my issue but they haven't addressed it completely at all.
And I have been saying Geico (yes, an insurance company of all things) fixed my FEB system issue. It literally shows Nissan doesn't give a **** about their products support and customers.
Lagging backup camera system (that is usually electrical related, never had this issue on the 16 Rogue and 18 Kicks, or on our 05 Odyssey and my 17 MDX), audio skips out half the time (I literally bought a NEW PHONE because of this dang car!), super sensitive sensors (even on normal sensitivity), Pro Pilot assist slams on the brakes for deadly reasons (I still don't agree with Vstar's reasoning), FEB doesn't detect an object in front of it, etc. But at least the Navi doesn't crash like on my 2016 Rogue. How Geico fixed my FEB issue is simple... Just get into an accident (make sure you are not at fault though, and I do NOT encourage accidents or collisions at all) and have insurance replace your front bumper (I almost crashed our 19 just after of 400 miles of ownership, because the stupid FEB system didn't detect a BMW; tried few other times, and sure enough, the POS system from factory failed, and Nissan was stubborn to replace it).techwizard09 wrote: ↑Mon Jan 04, 2021 6:50 pmI had trouble when I was getting this car due to covid and dealerships being closed. Alot of the dealerships were actually closed in my state when other states were open. When they finally opened up pricing was really bad all over since the dealerships lost so much money. I wasn't looking into getting the rogue with propilot -- but the one model I got with the package it was included with the other features.datechboss101 wrote: ↑Mon Jan 04, 2021 6:39 pm
I feel you man. Same thing with me. I drove a 16 and when our 18 Kicks was totaled, we decided to get the 19 Rogue with the pro pilot assist since my 16 was literally trouble free. However, my parents doesn't use this dang feature, so I feel they wasted money on something they don't use. Our 19 has soo many electrical issues and problems relating to the electrics of the vehicle, that I was getting the run arounds from two different Nissan dealership. And for the first time, we were buttf***** by a Nissan dealer for BMW prices for OC and TR; OTD was $100. Not sure how my dad will do OC with Nissan without me interfering and using coupons and lowering their prices left and right. I don't even need to tell Honda to apply coupons, and they will automatically apply them for me. For nissan, I have be all up in their rear end to get things done.
For my problems, Nissan and its dealers were saying its within normal operation; but more like lack of quality control and quality dropped off Mt Everest between my 2016 Rogue and our 2019 Rogue, with Nissan being stubborn as heck to even come up and honor their warranty for POOR workmanship quality! Worse of all, they kept me waiting for 3.5 hours to figure out how to address my issue but they haven't addressed it completely at all.
And I have been saying Geico (yes, an insurance company of all things) fixed my FEB system issue. It literally shows Nissan doesn't give a **** about their products support and customers.
What electrical issues are you having with your rogue? And how did Geico fix your feb system?
Please stay on topic. You're welcome to start a new thread for any electrical problems you may be having that are not related to the Emergency Braking system.techwizard09 wrote: ↑Mon Jan 04, 2021 6:50 pmWhat electrical issues are you having with your rogue?
Sorry for going off topic. But can electrical issues cause problems with these major systems that are described in his post and my previous posts be all linked together?
Our apologizes for going a bit off topic here, but we are trying to understand to the best on why the heck Nissan won't help him out under warranty. That's all lol.Rogue One wrote: ↑Mon Jan 04, 2021 7:28 pmPlease stay on topic. You're welcome to start a new thread for any electrical problems you may be having that are not related to the Emergency Braking system.techwizard09 wrote: ↑Mon Jan 04, 2021 6:50 pmWhat electrical issues are you having with your rogue?