Beancooker wrote:I think he said no one answered.
Re-read, the OP says NOTHING about any phone calls... His other post only says that he called when he first ordered?
Maybe I am wrong, but I've noticed people HATE calling about orders... They don't seem to mind placing the order as much but they (and me, but I am doing better

) will send email after email and wait months before they actually get on the phone.
I just get the feeling from his posts that he made the first call, and has just been emailing since. You really gotta stay on those phone calls. Have them give you a date, and if by that day you don't have results call again and ask why not.
If he has done that, and they aren't making the dates they have said demand a refund and go else where. If you can't even get a hold of them... well that is what the BBB is for.