Weak hatch struts?

[EXceptional]

Next Winter, it'll be warmer in Toronto... you won't notice the crappy Struts.

[EXceptional]

I got my LDW Camera fixed... so now it's 100% again.

[dividedhighw]

I had the hatch struts replaced under warranty yesterday and the effect was worse than the originals.

Well folks, I just got my car back with the struts replaced and sorry to tell you, my experience is the same. The new struts seem to operate worse than the original ones.

If anyone knows of a TSB or something, I'd appreciate you chiming in.

My plan now is (of course) to ask the dealer to order yet another set.

Cheers,David

[EXceptional]

In all honesty Dave, we've had a couple of cold spells here in Edmonton... and I too have noticed the Hatch not staying up like it should.

Without sounding like a broken record and or a nuisance on this site... I truly think it would be hard to find a balance, somewhere.

To have a Strut that works well in the Winter, would only mean having Struts in the Summer that won't let you easily close the Hatch with one Finger.

Another Month or so and the warmer Weather will be upon us... and some of us can start worrying about our leaking Sun-Roofs !

The mushy Struts will be a fading memory... until next Winter... or a new Car which ever comes first.

Good luck Dave... in finding a resolution.

[EXLuvr]

I had the same problem a few weeks ago at work. I didn't realize this was a problem. Thought it was just me or the cold weather. I live in NC but it was like 20 degs F outside. I actually hit my head pretty hard (was in a hurry). Maybe I will get the dealer to change them.

[dividedhighw]

Welcome to NICO, EXLuvr!!

Let us all know how you make out with the struts.

Cheers,David

[chichi]

Had my hatch struts replaced again-3rd set. Although they perform better than the 2nd set they're not as effective as they were when I bought the car (03/08) Spoke with Infinity and they suggested a new dealer for service I replied I think the problem is under performing replacement parts not the dealership. Guess I'm stuck with lame struts.

[PolarDog]

Just curious if there was any update on this. I have noticed that my hatch doesn't open in what I think is an appropriate way. I'm not satisfied with the "winter" explanation because other cars have better performing struts. Also, I notice that the Infiniti struts that open the hood work fine...

Does anyone know if there is feedback from Infiniti on this?

If the feedback was negative, does anyone know of a replacement strut that offers better "lifting power"?

[JCL622]

Just curious if there was any update on this. I have noticed that my hatch doesn't open in what I think is an appropriate way. I'm not satisfied with the "winter" explanation because other cars have better performing struts. Also, I notice that the Infiniti struts that open the hood work fine...

Does anyone know if there is feedback from Infiniti on this?

If the feedback was negative, does anyone know of a replacement strut that offers better "lifting power"?

when my car is parked in the garage it's absolutely fine. But when it's cold it only opens 3/4 of the way.

The cold weather IS an explanation, though the other part of all this is also because infiniti did install struts that were probably a bit too short or tight.

the struts for the hood are fine because of the direction of force exertion. Down vs. up + support.

if there will be a TSB that woudl be great, but it's really not an issue. and sorry, but saying you paid 40-50k doesn't inherently mean this is something that shouldn't happen. The price value of the car doesn't mean that there WON'T be problems.

first off, minus canada + EU, last i checked MOST of uss payed sub 40k for our car. Even IF the car is MSRP'd for 44000 on the AWD Journey.

Second of all, my mom's ML550 had a bunch of problems and that car costs significantly more, my dad's old GL450 the navi would go crazy and spin in circles........the S550 in our families garage didnt have it's nightvision installed when it was first originally bought and had to be taken back when the nightvision was available.... ok granted that was like when the car first came out but still....

doesn't MATTER what you paid FOR the car, things happen. Unfortunately the struts stick, is there a fix? technically one official one is hopefully coming, and currently if you live in cold climates, only warmth. winters only got a few months left, so everything will be honky dory in no time