ARGH! I bought this off ebay.. the picture from the auction looked ok:
And this is what I found when I unpacked it: [was wrapped in plastic & cardboard]
Submitting a claim with UPS..
Stupid UPS! Look @ my fender!!
if it was at all the packaging then the person taking the package at UPS shouldnt have given them the option of insurance if they knew it could have been a liability.
same thing happened w my hood, all though the guy selling the hood took the **** and lost the 200 not me.
if they dont give u any money...get even.
ups sucks
Zak:D
same thing happened w my hood, all though the guy selling the hood took the **** and lost the 200 not me.
if they dont give u any money...get even.
ups sucks
Zak:D
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S14 Wannabe
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driftaholic
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easymmkay240sx
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easymmkay240sx wrote:Could have been a shady seller...that pic could have easily been doctored...also, the things that are wrong with the fender can be easily hidden for a picture...
Somehow I doubt that.. not sure how to put it nicely, but basically you wouldn't want to have him for an english teacher. Not the brightest crayon in the box.
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easymmkay240sx
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For the record:
You can insure a package for anything you want. The shipper is not 'guaranteeing' they will pay that though.
The shipper doesn't care how you package it, if insured it is in their best interest to let you go with crappy packaging as it is the #1 basis to deny a claim. Reusing boxes or using a box with a 'weight' rating to low are denial reasons. Many shippers require double boxing in their insurance fine print.
You cannot touch the package before you sign for it. You can not accept it though if it looks a mess. If the driver allows you to open it prior to acceptance and then allow a return he is breaking major rules.
The main thing is what does the packaging look like? If it is not damaged the seller probably packed a crappy fender but showed a mint one. They will usually tell you to make a claim and put you through the run around.
Good luck.
Chris
You can insure a package for anything you want. The shipper is not 'guaranteeing' they will pay that though.
The shipper doesn't care how you package it, if insured it is in their best interest to let you go with crappy packaging as it is the #1 basis to deny a claim. Reusing boxes or using a box with a 'weight' rating to low are denial reasons. Many shippers require double boxing in their insurance fine print.
You cannot touch the package before you sign for it. You can not accept it though if it looks a mess. If the driver allows you to open it prior to acceptance and then allow a return he is breaking major rules.
The main thing is what does the packaging look like? If it is not damaged the seller probably packed a crappy fender but showed a mint one. They will usually tell you to make a claim and put you through the run around.
Good luck.
Chris
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AZhitman
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Chris is correct - You will get nowhere with this, as UPS will blame the seller for not packaging correctly. Plastic and cardboard? To ship a fender?
Your seller is a moron. UPS is not likely to be at fault here. Besides, if it was that bashed up, the packaging would have been all beat to hell as well. Were there paint chips in the packaging? If not, that big dent happened BEFORE packaging. Do some investigating before you freak out.
Don't be so quick to hack on UPS, they do good work.
I'd be pounding on the seller ASAP. Did you pay by PayPal? If so, you may have some recourse....
Your seller is a moron. UPS is not likely to be at fault here. Besides, if it was that bashed up, the packaging would have been all beat to hell as well. Were there paint chips in the packaging? If not, that big dent happened BEFORE packaging. Do some investigating before you freak out.
Don't be so quick to hack on UPS, they do good work.
I'd be pounding on the seller ASAP. Did you pay by PayPal? If so, you may have some recourse....
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AZhitman
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fuzion wrote:Somehow I doubt that.. not sure how to put it nicely, but basically you wouldn't want to have him for an english teacher. Not the brightest crayon in the box.
Actually, that supports the notion of a shady seller - A really smart person wouldn't be as likely to rip you for a small amount of $$$, nor would they be as sloppy doing so.
I will say this from doing a lot of shipping, for the most part I have had success with fedex and poor to downright malicious experiences from UPS. Now I have talked to other's with the opposite experience...it probably depends on how your local office is run....from what I have seen the damage is either done on pickup to hub or hub to drop off.
My last UPS delivery (Amazon uses them) was a TV which arrived with a 6" kick through and the inner styrofoam broken. It was left on my door step as well without cover and I am directly on a semi-busy street at the stop light. I was home the whole time so basically my door was not knocked on to probably avoid me denying the package. The TV was fine though as far as I could tell and Toshiba told me to bring it by a local repair center for a free 'checkup'.
I have shipped and recieved over 2000 items. My claims with UPS have been many and none have been ever paid, even in double boxed items. Luckily all were cheap fixes. Fedex has damaged two items (I think only two) and both were paid quickly and without problems. USPS I have only a bad experience of 1) a video tape box arrived opened (which could have been my error) and 2) a priority mail shipment in my same postal zone (but before priority was zone based) taking 3 months to arrive.
All shippers I have had time delay problems with....it happens. Almost 100% of my damaged items (that I have shipped) have occured though whenever a time delay also did.
Å
My last UPS delivery (Amazon uses them) was a TV which arrived with a 6" kick through and the inner styrofoam broken. It was left on my door step as well without cover and I am directly on a semi-busy street at the stop light. I was home the whole time so basically my door was not knocked on to probably avoid me denying the package. The TV was fine though as far as I could tell and Toshiba told me to bring it by a local repair center for a free 'checkup'.
I have shipped and recieved over 2000 items. My claims with UPS have been many and none have been ever paid, even in double boxed items. Luckily all were cheap fixes. Fedex has damaged two items (I think only two) and both were paid quickly and without problems. USPS I have only a bad experience of 1) a video tape box arrived opened (which could have been my error) and 2) a priority mail shipment in my same postal zone (but before priority was zone based) taking 3 months to arrive.
All shippers I have had time delay problems with....it happens. Almost 100% of my damaged items (that I have shipped) have occured though whenever a time delay also did.
Å
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AZhitman
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Consider http://www.forwardair.com for future shipping needs.
I have found them to be the cheapest and most reliable.
I have found them to be the cheapest and most reliable.
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Twintip_yeti
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Shawn Clark
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I could spend a lot of time telling UPS horror stories but I'll spare you except for this one...
Shortly after UPS launched their "what can Brown do for you" campaign, they got a high profile job to ship the notorious "brother of Jesus" ancient stone ossuary box to some researchers who would try to determine its age and authenticity. Result? When they opened the package it was broken. Must not have been too badly broken, but it was broken. Wonder if UPS blamed that on packaging...
FEDEX is much more reliable. When given a choice I use FEDEX.
Shortly after UPS launched their "what can Brown do for you" campaign, they got a high profile job to ship the notorious "brother of Jesus" ancient stone ossuary box to some researchers who would try to determine its age and authenticity. Result? When they opened the package it was broken. Must not have been too badly broken, but it was broken. Wonder if UPS blamed that on packaging...
FEDEX is much more reliable. When given a choice I use FEDEX.
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C-Kwik
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I'd take anything like this with a grain of salt. Consider that UPS is the largest private(non-government) shipping company out there. They of course will have a higher volume of bad experiences, just because of the sheer number of deliveries they make. I've never had a bad experience myself. Even when I ran the month end shipping functions at a aircraft manufacturing company for a year.
I'd take a look at the packaging. If UPS was responsible, the packaging will likely have good indications that there was some sort of an impact. If not, I'd highly suspect the shipper wasn;t being totally honest. The pic you posted does not clearly show the areas where you find the damage. I don't assume this is coincidence...
I'd take a look at the packaging. If UPS was responsible, the packaging will likely have good indications that there was some sort of an impact. If not, I'd highly suspect the shipper wasn;t being totally honest. The pic you posted does not clearly show the areas where you find the damage. I don't assume this is coincidence...
C-Kwik wrote:I'd take anything like this with a grain of salt. Consider that UPS is the largest private(non-government) shipping company out there. They of course will have a higher volume of bad experiences, just because of the sheer number of deliveries they make. I've never had a bad experience myself. Even when I ran the month end shipping functions at a aircraft manufacturing company for a year.
I'd take a look at the packaging. If UPS was responsible, the packaging will likely have good indications that there was some sort of an impact. If not, I'd highly suspect the shipper wasn;t being totally honest. The pic you posted does not clearly show the areas where you find the damage. I don't assume this is coincidence...
Never had an issue before either
There is damage to the shipping materials, you know when you drop a cardboard and the edge hits and it kinda squishes up? Well thats how it was on the tip where the dents are..
I had a hood shipped from new jersey and by the time it made it to my house all 4 corners off the hood were completely folded under. I will never use fedex as they lost a package of mine and delivered it to an address that doesnt even exist that made me angry. Ups does a little better job but you cant expect fragile items to make it to you safe as they get thrown around so much.
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C-Kwik
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fuzion wrote:Never had an issue before either
There is damage to the shipping materials, you know when you drop a cardboard and the edge hits and it kinda squishes up? Well thats how it was on the tip where the dents are..
In that case, it's also going to depend on how well it was packed. Corners are the most susceptible part of any package to damage when dropped. Notice most items that are packaged by a factory tend to reinforce the corners or at least provide additional padding between the product ad the corner of the package. I'm not saying UPS is necessarily off the hook, but you can't expect to ship an egg without reasonably adequate packaging. Unless you want it to break.
I think there are 'standards' which are listed somewhere in each company's manuals on 'crashworthiness' 
.
Something like must survive a 3' drop or so.
The biggest problems in packaging first using a box with too low a rating (boxes have a pound rating if designed to ship in, many boxes are designed for internal boxing only)...and the worst is packing edge to edge in a box. You always want to leave a crush buffers and have it strong enough to be stacked on, even if placed on it's side.
To properly package an item is usually not cheap. A decent box can be $2-$10 depending on size, and styrofoam / bubblewrap packing materials can easily run double to triple the box cost. Not to mention good tape and corner protectors if needed, etc.
I shipped two heads for a V8 and packaging alone ran $45 for proper double boxing in boxes rated for them....I had to ship them separately as well.
Å
.Something like must survive a 3' drop or so.
The biggest problems in packaging first using a box with too low a rating (boxes have a pound rating if designed to ship in, many boxes are designed for internal boxing only)...and the worst is packing edge to edge in a box. You always want to leave a crush buffers and have it strong enough to be stacked on, even if placed on it's side.
To properly package an item is usually not cheap. A decent box can be $2-$10 depending on size, and styrofoam / bubblewrap packing materials can easily run double to triple the box cost. Not to mention good tape and corner protectors if needed, etc.
I shipped two heads for a V8 and packaging alone ran $45 for proper double boxing in boxes rated for them....I had to ship them separately as well.
Å