Steering Vibration

[kamiguy]

0308 for mine.. and I have the issue, also

[SteveTheTech]

Hello All!

I've been reading this thread for some time now and I too was waiting for an update. I have been waiting to get my hands on a car that exhibits this, but alas no one wants me to fix their EX, I find this a little odd that different people are experiencing this with different year vehicles. I noticed that one member that posted here mentioned he had an M35x and everyone else seems to have an 08+EX, but no Gs? I find this odd since they both share the same AWD components.

The delay in an appropriate resolution to your complaints is being addressed. As a technician please believe me when I tell you all we sincerely try to fix your cars right the first time, it is not only good business but the surveys are crucial to our existence. I am not sure why they have been replacing the R&P assembly, if the steering system were to blame I think that the binding would be also exhibited on a hard left turn. My thoughts are elsewhere in the front of the vehicle but I need some proof. I will be speaking with the service advisors in my dealer to request a vehicle that exhibits this complaint, but until then maybe we can try to brainstorm this, if you guys don't mind taking a more active in helping fix your car.

Let's see if we can get the first Nico inspired EX fix!

I am hoping you guys can help me by providing some information about when and in what frequency this happens. I am going to do what I can to help you guys out and to keep you all enjoying your vehicles. Plus I know that the members who are experiencing this are looking for a resolution and I am sure you guys will help me try to help you.

Ok so here is what I need to know.

When does it happen

(1)>30 seconds after initial startup (very little warm up time)(2)>1 minute after start-up (some warm up time)(3)After a full warm up (heat is coming out of the vent and the idle drop to ~800)(4)Restart (after driving previously)(5)Randomly (Please note how long the car has been running)

What is the ambient temperature

_________________ (it seems that many of the members here are from the great white north but I am looking for commonality)Did anyone experience this when the temperature when this occurred was at or above 60F (18C)outside? (Yes)(No)(I have not had the pleasure of driving my EX when it is not freezing outside)(Do not recall)

How far too the right does the wheel need to be turned

I do not know how you will be able to break this down for me, I just want to see if you can pay a little attention to the wheel position. The best way to do this is once you feel the vibration, cut the wheel until it hits its lock. See if you can notice how far it takes for me.

As a side not to anyone who can get this to repeat it try a little test for me. If the car acts up on you and you have some free time (this won't take long). Back up as far as you just moved, hit the snow mode switch and repeat. Try this again with the switch "off" and see if it repeats

-Snow mode switch has no effect-Does not happen with snow mode engaged-Happens only with snow mode switch off-Happens only with snow mode switch on

I would like to thank you for your help in my little (non-corporately sanctioned) test, I want to see if there is any similarity here, and this is the best way to get real drivers input and help get you all some resolution.

[CindyG]

Thank you for your excellent input towards this annoying problem. It will be a few days before I can assemble all the answers to the questions you have listed, but I just wanted to mention a quick note about the temp. and it's relation to the problem. We purchased the vehicle in Palm Springs California in August/08 and drove it while on vacation for a one week period. There was not steering problem at that time. The temp was steady over 100 degrees each day. We then had the vehicle shipped on a flatbed truck to Canada where our winter climate has hovered pretty much below freezing each day. It wasn't until the vehicle arrived here that I noticed the vibration on the right turns so naturally I figured something could have happened from the trip down on the truck. I then posted here and realized other people have the same problem. You might be on to something about the Canadian winters and the colder climate. My husband says when he drives it, the steering seems so loose and light which isn't normal.

[fleiscd]

I live in Connecticut and picked up my EX at the end of August. I've had the problem driving in both hot and cold weather. I was able to reproduced it for my dealer in mid-November (see previous posts in this thread) and they replaced the Power Steering Rack & Pinion Assy. That seemed to fix the problem but then in mid-December I felt/heard it again. I took it back to the dealer, couldn't reproduce the noise, so they said there isn't anything they can do.

I've contacted Infiniti Corporate and spoke to a "Regional Specialist" numerous times to report the problem and they've been less than responsive (Case Reference #6336501). I had a similar experience with the "humming at start-up" problem with my dealer and Infiniti telling me "they all do that, it's normal". After fighting with them they replaced the fuel pump and the problem went away (because the noise is not normal). I NEVER had this kind of problem with my BMW (with the vehicle or with the dealer). But I'm getting off track...

I've reproduced the problem after starting the car and pulling out of a parking lot and also after driving the car for several miles (so I've had it happen after starting the car and moving and also after driving the car for 15 minutes for example). I've had it happen when stopped at a 4 way intersection and then starting to move and turning the wheel to make a right as well as turning right while moving and pulling into a parking spot. I've had it happen in both hot (over 90 degree F) and cold (under 30 degrees F) weather. It has only happened when moving less than 10 - 15 miles per hour. I have not reproduced it while in "snow" mode, but I've only used it once. It has only happened when turning right, never when turning left.

Regarding the "light" steering that is something I noticed too. I've never had a car's steering turn so lightly at low speeds. It handles fine, just very "light" at slow speeds making turns. After getting the Assy replaced it does feel slightly "heavier"...but I still have the problem.

I have not been able to find a pattern to the problem. For what it's worth I'm a Director at a Software Company and my group tests software. My job is finding bugs/patterns and then detailing steps to reproduce them so we can show/explain it to the Developers so it can be fixed. I've been trying to find a pattern to reproduce this problem and have had no success. I understand if you can't reproduce the problem it can't be fixed...I deal with it everyday.

It's frustrating that my "new" car has had this and so many other problems and Infiniti doesn't seem to care. I do wonder if I made a mistake buying this car. If I'm having this many problems after only owning (I bought, didn't lease) it for 5 months what's going to happen in a year, 2 years...3 years?

Having said all that I do actually really like the car...I would just like it more if this problem was resolved.

[dividedhighw]

Thanks so much for taking the time to post a detailed and lucid synopsis!!

(FWIW, I feel exactly the same about this car. I'm enamoured with many of its features and capabilities, yet left wondering how it can fall so short in other implementation & engineering aspects, coupled with Infiniti's repeated failure to deliver on its promise of premier customer care ... starting with its 800 support line, but now I digress.)

That said, I started to notice this problem on mine (precisely as you and others have described), but am not as bothered by it. Since in my case it only happens during moderate to heavy acceleration while turning steeply to the right, it's neither a frequent nor lengthy occurrence.

Hopefully, Infiniti or perhaps NICO's own technician extraordinaire Steve, will soon track down both the cause and remedy!

Cheers,David

[SteveTheTech]

I NEVER had this kind of problem with my BMW (with the vehicle or with the dealer).

Why not buy another beemer? BMW is just not Infiniti and it never will be. The top level is completely different. I personally Love Infinitis products and technology but they seem to be working on somethings, and the tanking economy will only ensure that nothing changes any time soon. I wish I could help and give you a secret code or something to get better service, and if anyone knows a trick please let me know.

Regarding the "light" steering that is something I noticed too. I've never had a car's steering turn so lightly at low speeds. It handles fine, just very "light" at slow speeds making turns. After getting the Assy replaced it does feel slightly "heavier"...but I still have the problem.

In designing the EX Infiniti followed the existing market making it more family friendly, having a higher seating position, numerous cupholders. One of the downsides to this family forward designing is lighter steering to make it comfortable for their target market to drive. Maybe they will come out with a Sport model, and have some of the components and software that makes the G handle and ride so well. The problem with buying any first year run of a new model, regardless of what badge is on it.

I know it is allot to ask but have a little patience. Infiniti will soon realize that the Total Ownership Experience that they want us to work on is going to require them to alter their customer service and conflict resolution procedures. That is what I hope at least, I am not going to leave this line anytime in the foreseeable future.

It's frustrating that my "new" car has had this and so many other problems and Infiniti doesn't seem to care. I do wonder if I made a mistake buying this car. If I'm having this many problems after only owning (I bought, didn't lease) it for 5 months what's going to happen in a year, 2 years...3 years?

Having said all that I do actually really like the car...I would just like it more if this problem was resolved.

It's good to see that you still have your positive attitude about this situation, and if I were paying for one of these I would be nearing the end of my rope. On the other side of that, believe me when I tell you there are indeed people working on this as well as many of the issues that you are not experiencing. Nissan and Infiniti share a technical oversight department, and with all the Nissans have always had more QC issues than Infiniti. That is by no means am I making excuses on their behalf, the need to stand behind their products. Dealers are a different story all together.

That said, I started to notice this problem on mine (precisely as you and others have described), but am not as bothered by it. Since in my case it only happens during moderate to heavy acceleration while turning steeply to the right, it's neither a frequent nor lengthy occurrence.

Thank you very much for your kind words, I am just an Infiniti fan who happens to have a background in their operation and I enjoy Nico.

That said, I really think what you are experiencing is slightly different from the slow speed vibration or binding that is being experienced by some of the members. Not to discredit what you are experiencing I think it is something completely different and I think that I know what it is. Given that it only happens while pulling out of a parking lot accelerating while turning the wheel, I think what you are experiencing is the AWD system actually functioning the way it should be. If you are experiencing throttle and fuel cut you may actually be activating your VDC. It is just wants to keep you and your family safe, also it is probably different than a G35x, stupid slightly higher center of gravity

Too the other members here please keep in the back of your minds that you have several years worth of warranty left and there are still not that many EXs on the road at this point, but we'll get them fixed.

[fleiscd]

That said, I really think what you are experiencing is slightly different from the slow speed vibration or binding that is being experienced by some of the members. Not to discredit what you are experiencing I think it is something completely different and I think that I know what it is. Given that it only happens while pulling out of a parking lot accelerating while turning the wheel, I think what you are experiencing is the AWD system actually functioning the way it should be. If you are experiencing throttle and fuel cut you may actually be activating your VDC. It is just wants to keep you and your family safe, also it is probably different than a G35x, stupid slightly higher center of gravity

If it's suppose to work this why they why would it only happen with right turns? Shouldn't it affect left hand turns too? What makes the right side so "special"?

I've had the problem while not accelerating too. Simply coasting around a turn and I'll hear it. I'll go days without hearing it...then boom it'll happen.

I guess part of my concern is...where does it end? Am I going to be heading down the highway one day and lose my steering altogether? I mean, nobody can tell me what the problem is...so how do I know my car is safe to drive? I've asked this question of Infiniti and they "assure me" it's safe...to which I reply, based on what? You can't identify the problem so how do you know it's not going to suddenly get worse one day while I'm driving. While the chances of it happening are (VERY) remote...it doesn't exactly make me feel all warm and fuzzy . I mean, this problem doesn't exactly "keep my family safe"...or any other family around my car safe now does it.

In November I read about (not on an Infiniti site, elsewhere) a re-call of the passanger side airbags in the EX. It's January and I've still not heard anything from Infiniti or my dealer about getting the fix. Infiniti "service" is just plain bad.
Modified by fleiscd at 7:58 AM 1/15/2009

[EX35_bernard]

Quick observation for steve the tech, happened to me when engine was cold (warmed up maybe 1-2mins) pulling out of underground parking (sharp uphill incline) and light to moderate accelaration. And another time after a restart, but not exactly after restart (maybe 1km after restart) on an almost flat road. Both on freezing temps (-5-15 C) and not fully turned or not fully locked to the right, maybe a couple of inches till lock.

Hope this helps, both occasions snow mode off and I didnt have time to back up and try with snow mode)

[kamiguy]

warmed up or cold.. hot outside or freezing....just a normal low speed right hand 90 degree turn when turning a corner or leaving a parking stall. Snow mode makes no diff. Good luck!

[dividedhighw]

FYI, folks ... SteveTheTech told me he'll be working on 3 different vehicles having this symptom (even after having the steering rack replaced) over the next while, in an effort to figure this out, once and for all. Please stay tuned ...

Cheers,David

[EX35_bernard]

FYI, folks ... SteveTheTech told me he'll be working on 3 different vehicles having this symptom (even after having the steering rack replaced) over the next while, in an effort to figure this out, once and for all. Please stay tuned ...

Cheers,David

This is great!...waiting patiently

[yellowsun75]

Thank you, SteveTheTech, for taking your time and putting a lot of consideration on this problem.'I live in Northern California, and purchased my EX35 AWD Journey last October.The weather here is not as severe as Canada (as you know), and the temperature is pretty much steady.

I started noticing this vibration sound problem RIGHT AFTER I purchased it. But, I just thought it is normal for AWD cars (it's my first time owning AWD).

A few days later, I started noticing that the sound only happens when I turn to right, and started wondering what the heck it is.

It happens ALL the time - cold weather, warm weather, right after start-up or well-after running. It makes sound EVERYTIME.

However, it does NOT really make the sound IF I don't step on the gas while turning.

Also, I DO feel that the steering wheel feels REALLY light. It's actually kinda hard for me to drive straight on the freeway, because it's REALLY REALLY light!!

When I had G35 as the loaner car, the steering was SO MUCH heavier. I know that normal G35 and AWD EX35 may be totally different, but the feeling of the steering was REALLY different!!

[EX35_bernard]

Also good to note here Steve the Tech is that the vibration is a very high frequency vibration and very short and minimal. Its like when you drive over some rumble strips on the road for half a second. With the same sound too but not as much vibration on the steering wheel.

[SteveTheTech]

This is great!...waiting patiently

Thanks for your patience, the weather here has sucked the past few days making it next to impossible to take off without activating the ABS and traction control and rapid transition of the AWD system.

It happens ALL the time - cold weather, warm weather, right after start-up or well-after running. It makes sound EVERYTIME.

However, it does NOT really make the sound IF I don't step on the gas while turning.

Also, I DO feel that the steering wheel feels REALLY light. It's actually kinda hard for me to drive straight on the freeway, because it's REALLY REALLY light!!

Also good to note here Steve the Tech is that the vibration is a very high frequency vibration and very short and minimal. Its like when you drive over some rumble strips on the road for half a second. With the same sound too but not as much vibration on the steering wheel.

What I am seeing in the M that I am testing with the same complaint (as the EX is being fussy and doesn't want to act up). I think what you guys may be experiencing is a software glitch. I cannot get it to act up while watching the live data that I need to make my final conclusions currently, as the ABS is turned off while in data monitor mode. For some reason the ABS seems to activate for a split second under certain conditions, which seem to require acceleration beyond ~5 mph, and <460* of steering wheel rotation,watching the wheel speed sensors data shows that under these conditions wheel speed must be <2mph difference. I am not sure if anything can be done about this currently and I cannot really start swapping out parts and ordering random parts is not an option. Until I can find a concrete component that will effect this momentary activation.

Now this is just what I have seen, your dealer will not be able to do anything with this information, this is just my observations from a few days worth of testing both in the early morning and at night before I go home. The weather over the past few days has been awful and driving in circles has not been possible without the VDC and ABS going nuts.

[dividedhighw]

Thanks for the detailed update, Steve!!

Hope the weather cooperates soon to allow you to proceed.

Cheers,David

[CaribMon71]

Glad I happened upon this. I've had the same issue. I only experience this (that I can clearly recall) in the parking garage at work. It's when I'm turning right, usually when I'm leaving for the evening. So the car has only been on for a few moments.

It's just something that when it happens, I think about it for a moment or 2 and then just forget about it. But I do know that when it happens, I try to look at the parking's concrete surface to see if it is what's causing the vibration.

Doesn't really bug me. Just feels a bit odd. By the way, I live in Virginia, so it's pretty cold. Not Canada cold, but cold. Even if a fix is found, I'll probably just leave mine alone for the time being. It really isn't much of an issue to me. I guess I just don't experience it as much as you guys up north do. Good luck!

[dividedhighw]

Just had my car serviced today and reported this steering vibration problem.

They hadn't heard of it, but upon checking with Infiniti, they were able to confirm that it's a known problem they're currently chasing.

One thing my dealer said was that he was able to reproduce the problem without driving the car. He said they just took up the RPMs while turning right and they could feel the vibration. He claimed it feels like ABS kicking in, but it's not.

I guess, we'll all have to stay tuned.

Cheers,David

[SteveTheTech]

Many dealers may not have experienced this concern but I can assure you that the company knows and is working on it.

There are a few things I have learned they are working on getting it all together, but given the broadness of the concern it is going to take some time before any official word. Hang in there it'll be over soon.

Oh and as a side note. The noise I spent many hours chasing is not the same noise. Apparently there are two separate noises. One noise is a quick electronic buzz, that is the one I was hunting. The primary noise is almost a grinding sound. I was driving an M after a routine service and experienced this, and I had a true moment. So you all are not alone, once I experienced that I now know why they were chasing steering related components. I understand your frustration and I'm with you.

In driving with a customer the noise they were describing was a much fainter split second buzz that you could feel in the floor. That is what I was after.

[tnedator]

Many dealers may not have experienced this concern but I can assure you that the company knows and is working on it.

There are a few things I have learned they are working on getting it all together, but given the broadness of the concern it is going to take some time before any official word. Hang in there it'll be over soon.

Oh and as a side note. The noise I spent many hours chasing is not the same noise. Apparently there are two separate noises. One noise is a quick electronic buzz, that is the one I was hunting. The primary noise is almost a grinding sound. I was driving an M after a routine service and experienced this, and I had a true moment. So you all are not alone, once I experienced that I now know why they were chasing steering related components. I understand your frustration and I'm with you.

In driving with a customer the noise they were describing was a much fainter split second buzz that you could feel in the floor. That is what I was after.

The 'grinding' noise feel is what my EX has. You can both hear it and 'feel' it in the feet.

While I don't know how to replicate it for my dealer, I can induce it 100% of the time at work.

When I leave work, I backup out of a space and turn to the left while backing up (back end going left, so I can pull out to the right). I then go staight for 50-75' depending on which spot I am in, and then start down a slight hill (maybe 20% grade or a bit more) and turn right going across the grade (driver side lower than the passenger side). The turn to the right when I transition to going straight downhill to driving straight across the grade, will trigger the grinding 100% of the time and doesn't start until the turn is finished and I am driving straight (still on the grade, driver side below the passenger side).

Not sure if I described that very well, but it's hard to describe it in words.

[tnedator]

The 'grinding' noise feel is what my EX has. You can both hear it and 'feel' it in the feet.

While I don't know how to replicate it for my dealer, I can induce it 100% of the time at work.

When I leave work, I backup out of a space and turn to the left while backing up (back end going left, so I can pull out to the right). I then go staight for 50-75' depending on which spot I am in, and then start down a slight hill (maybe 20% grade or a bit more) and turn right going across the grade (driver side lower than the passenger side). The turn to the right when I transition to going straight downhill to driving straight across the grade, will trigger the grinding 100% of the time and doesn't start until the turn is finished and I am driving straight (still on the grade, driver side below the passenger side).

Not sure if I described that very well, but it's hard to describe it in words.

Ok, this is grainy, because I took it with my cell phone, but hopefully will give an idea of what I was trying to describe. It was the end of the day and getting dark, and I was one of the few cars left.

Anyway, I back out of the space, and then pull forward towards where I was standing when I took the pick.

Then, once I pass that little concrete/flower bed island, I turn right (the part of the parking lot in the center of the picture). The red line shows the path I take.

As I come down the slight grade/hill and turn right across it, the grinding will start about where the first red cross line is drawn, and will continue for a little while even while driving straight (but still across the hill) until roughly the second cross line, maybe a little longer.

[fleiscd]

I too can pretty consistently hear the noise when I leave my office. The picture you took and the location shown via the "red line" of where you hear the noise match almost exactly my office parking lot.

Thanks for posting the pic...it's worth a 1000 words!

[splautz]

Don't count me out.. I feel this grinding/vibrating noise with my EX as well, since day 1 when I purchased the EX a month ago. Mine was manufactured Dec 08 so it has nothing to do with how old the car is. Like others have explained, I only feel it when making right turns just after leaving work too. It doesn't happen going to work much because it is mostly left turns starting out. It tends to happen mostly right after starting the vehicle. After driving it for a minute or two, the issue tends not to happen much, if at all. Cooler weather does seem to aggrevate it. Today we had warmer temps in the 50's and I didn't notice it happen coming home. I'm going to mention it to my dealer when I take the car in tomorrow, but i'm fine waiting until a fix is found. It's not all that bad. Keep this thread going with updates.

[fleiscd]

Was at my dealer today for an oil change and again mentioned this issue. They said they've not received any "Technical Service Bulletin's" about it. I've had the problem since August and have reported it numerous times to my dealer and Infiniti Corp via their 800 number for customer support. If they actually cared about finding a fix I think they would have found one by now.

Infiniti service sucks and they clearly don't care about their customers after the sale.

[ayap888]

I suppose this is just for AWD EX? Have not had this one in mine ... a RWd.

[SteveTheTech]

Was at my dealer today for an oil change and again mentioned this issue. They said they've not received any "Technical Service Bulletin's" about it. I've had the problem since August and have reported it numerous times to my dealer and Infiniti Corp via their 800 number for customer support. If they actually cared about finding a fix I think they would have found one by now.

Infiniti service sucks and they clearly don't care about their customers after the sale.

You would be surprised at how things actually work. They're product development division is indeed in the land of the rising sun. They are working on updated parts to address this its not an overnight thing though. From what I have heard they are in the final stages of development and are moving on to testing.

It's actually a pretty complex procedure to isolate the concern, figure out what can be done to resolve the issue without effecting the operating characteristics of the vehicle in a noticable way. The part that needs to be resolved is a vital feature of the steering system, so there could be a domino effect if they rush the R&D.

I know you all need this resolved asap but hang tight they are almost there. You guys really want they product to be tested and altered (if needed) before your car gets one.

Anything steering or drivewheel related needs to be extensively tested before mass release. You would not want a shotty untested part on your EX would you? To say Infiniti does not care about their customers is inaccurate, there are hundreds if not thousands of people dedicated to keeping owners happy and their image of the company positive. Your experience with Infiniti CA may not be up to your standards for service because of the slowness of the process but you seem to say the people have always tried to help you and keep you informed. Gotta give em a little credit, they're trying.

[fleiscd]

Anything steering or drivewheel related needs to be extensively tested before mass release.

I would have thought that would have been done before the vehicle was released to the public. I've been driving around with the problem for 7 months. I'm sure other people have been driving around with it longer. This problem didn't just start happening with newer production runs, it's been going on since the car was released.

I understand that it takes time to find and fix the problem. But it doesn't sound like this is a priority to anybody at Infiniti. Does somebody have to get hurt before it'll become a priority? How am I to know that the steering won't fail altogether? Is it probable, no...is it possible, yes. I really like the car...I'd like it more if I felt safe in it.

Call me unreasonable if you want. Say I'm making to big a deal out of nothing or making a mountain out of a mole hill. But, are you driving around in a car right now with questionable steering? I am. Wanna drive around anybody you love in my car with the thought always in the back of your head that the steering might stop working?

[SteveTheTech]

Does somebody have to get hurt before it'll become a priority? How am I to know that the steering won't fail altogether? Is it probable, no...is it possible, yes. I really like the car...I'd like it more if I felt safe in it.

Call me unreasonable if you want. Say I'm making to big a deal out of nothing or making a mountain out of a mole hill. But, are you driving around in a car right now with questionable steering? I am. Wanna drive around anybody you love in my car with the thought always in the back of your head that the steering might stop working?

Your aggrivation at this issue is understandable. You and your families safety is not in jeopardy. There have be NO reports of steering failure due to this noise. It is a transference of vibration that when the correct parameters are met will emit a noise. I have done extensive research into this issue and have actually disabled the power assist steering, and all dynamic stability control devices to try to look for the root cause.

Please do not sue me over this I am just trying to informally provide you a little piece of mind. As stated before they are in the final stages of real world testing and the final product should be available before summer if all goes as planned.

[fleiscd]

Please do not sue me over this I am just trying to informally provide you a little piece of mind. As stated before they are in the final stages of real world testing and the final product should be available before summer if all goes as planned.

I'll call off my lawyers.

Thanks and I do understand it takes time and REALLY appreciate your info/updates/listening to me rant.

Hoperfully in a few months (or sooner) all of us EX folks can get back to enjoying our great cars and not have to worry about this problem.

[greatride]

I am a new owner of a 2008 EX35 in Calgary - I just bought the 'used' vehicle with only 5400 kms on it. The explanation they provided at the dealership was the previous owners wanted to move up to a larger FX35. I had been doing a lot of research in the past year to determine what my next vehicle would be and decided the EX35 was the one for me.

I have been experiencing the rinding/vibrating noise with my EX as well, since day 1. Like others have explained, I only feel it when making right turns. I haven't noticed it with left turns. It happens whether the vehicle has just been started or whether I have been driving it for 30 minutes.

I took the vehicle back to the dealership and had a technician take it for a drive. He acknowledged the problem and said that it was a known problem with the Rack and Pinion steering. He said that he could order 'a Rack' if I wanted to, but that it was OK to drive the car in the meantime.

My question is - should I just report this to the dealer for now, and wait for the warranty fix? Is the fix under warranty? Do I need to do anything specific (i.e. document the event) now so that I have something in writing? Note that with 'previously owned vehicles', you apparently have 2 weeks to report any issues, and if you want you can return the car and trade it for something else. My 2-week period is up tomorrow. The problem is that there are no other 2008 EX35s anywhere in Canada. I really like the car otherwise.

[fleiscd]

I took the vehicle back to the dealership and had a technician take it for a drive. He acknowledged the problem and said that it was a known problem with the Rack and Pinion steering. He said that he could order 'a Rack' if I wanted to, but that it was OK to drive the car in the meantime.

Sadly, replacing the rack won't fix the problem. I had that done back in November and I still have the problem. Details of what my dealer replaced are available earlier in this thread.

Enjoy your EX...it's a great car (aside from this issue).