Nissan Quality

[nissangirl74]

Nissan has not made the cut when it comes to customer satisfaction with quality. So, they are making efforts to improve satisfaction numbers. One of the complaints was the complexity of the controls. In answer to that complaint, they decided on a quick fix: a two page reference guide that will be added to the users manual. Sound OK so far? Well, here's where that ends.

at delivery, customers will be required to sign a document certifying that they’ve read the insert.



Required??????????????????????? I would tell a salesman / finance guy to kiss my a** and walk out.

FAIL.


http://www.thecarconnection.com/news/10 ... d+Blogs%29

[mmkeller]

My salesman went through all the controls with me when I bought my Maxima and then my coupe. Things have changed in 4 years as I was very impressed when I got my 04 Maxima. Maybe it is the buyers that are less educated, or to lazy to read(if they can)the manual.

[IanS]

Required??????????????????????? I would tell a salesman / finance guy to kiss my a** and walk out.

FAIL.

They will probably just lump it in with the 37 other things you need to sign when buying a new car. 95% of people wont even know what they put their John Hancock on.

[Jesda]

I find this to be weird and bizarre.

I wonder how Ford is addressing the same problem?

[Bubba1]

I have mixed feelings about it. I'm encouraged that Nissan has formally announced they are addressing the dip in a JD Powers survey, but I am dismayed by the ever increasing complexity of cars in general to compensate for the utter lack of driving skills and laziness of the average American car owner. Really is pathetic. That said, before condemning Nissan for making you sign a document to confirm you read an insert, you might want to ask yourself WHY you;re being asked to sign it. You might be venting your spleen at the wrong bad guy. I'll wager the document is a response to at least one lawsuit filed by an owner who did something stupid as a result of not reading that insert. You can't blame a company for trying to protect themselves from frivilous lawsuits.

Remember, there are people that will sue an stove manufacturer for burn injuries because they did not clearly specify the cooking surface gets hot during use. these same people sue car companies.

[MinisterofDOOM]

I don't understand the difficulty in designing a good control interface (be it on-screen or push-button or whatever else). I could design a better one than any current manufacturer has in production in my sleep, braindead, post-lobotomy, while also being tasked with solving physics equations and balancing a plate on a stick on my nose. Nissans' recent entries are terrible: swathes of identically-sized rectangular buttons, with some rounded ones thrown in for aesthetics. My Lincoln's center stack is appalling, like something you'd expect on a Fisher Price toy. Lexus, Mercedes and BMW are just as bad as Nissan. No one does it right. With all the tools avilable...joypads and trackmice and touchscreens and scads of buttons. It's unfathomable that no one can get it right. It's like they're trying to fail. That's the only explanation for so much wrongness.

I'm not signing s***, Nissan. I shouldn't have to agree to adapt to your broken interfaces. YOU should be signing MY agreement: one that says you'll try to get it right this time. You can't make me responsible for your failure. User error is one thing, but like Windows ME, some things just can't be used well, regardless of the skill involved.

[Bubba1]

I highly doubt nissan's making one sign a document that holds them blameless if THEY fail to build it right. It more sounds like the document holds them blameless if you ignore reading the insert and YOU fail as a result. Big difference. And as far as their signing an agreement from you, why? Not only are there warranties, lemon laws and other legal remedies available, more importantly, if you buy one and it turns out to be cr@p, are you honestly gonna buy another one? Car companies need repeat business to survive.

[PapaSmurf2k3]

I do know that Nissan acknowledges their nav interface is beyond dreadful. They also know that many customers go out and buy garmins (for use in their nav equipped vehicles) because they get so damn frustrated with it.

[MinisterofDOOM]

I highly doubt nissan's making one sign a document that holds them blameless if THEY fail to build it right. It more sounds like the document holds them blameless if you ignore reading the insert and YOU fail as a result. Big difference. And as far as their signing an agreement from you, why? Not only are there warranties, lemon laws and other legal remedies available, more importantly, if you buy one and it turns out to be cr@p, are you honestly gonna buy another one? Car companies need repeat business to survive.

It was a rhetorical statement.

[Mr1der]

I find this to be weird and bizarre.

I wonder how Ford is addressing the same problem?

by having Sync not suck.

[Ridiculous Wobble]

this thread is tl;dr -___-

[The_caveman]

this thread is light reading but pointless

Honestly why complain, you want barebones and simple buy an old car and restore it. I will never buy a new car due to them being so complex.. I don't even like my g/f's Sonota and it is mild in comparison to any major brands amount of in cabin b/s

[Ridiculous Wobble]

i see what u did tharr

[The_caveman]

i see what u did tharr

[Dattebayo]

My Fiesta has Sync and it rocks.

The controls are a bit much on it tho, it took me a while to get all of it in my head...

[Ridiculous Wobble]

man when i was in hawaii we rented a new focus and that sync crap was completely intolerable! if they think thats easier to use while driving than jus simply guiding thru your ipod then they got the whole system messed up... that sh*t was COMPLICATED!!

[Dattebayo]

man when i was in hawaii we rented a new focus and that sync crap was completely intolerable! if they think thats easier to use while driving than jus simply guiding thru your ipod then they got the whole system messed up... that sh*t was COMPLICATED!!

Not that complicated. But the way the computer interprets names in your phone book is "interesting" to say the least.

[Jesda]

There's always the 2012 Versa sedan which comes with doors and glass.

[The_caveman]

There's always the 2012 Versa sedan which comes with doors and glass.

My kinda car

[orangeNblue]

I find this to be weird and bizarre.

I wonder how Ford is addressing the same problem?

When I was a car salesman at Ford we sat with the customer and went over all of the features available to them. How to use them, what they can be used for...etc. Then once a month we invited our customers back to a class that went over all of the sync and dashboard functions. On top of all of that, there is internet and customer support as well as several brochures with the specifics of each system.

I think this is the way any manufacturer should do business. Make it the responsibility of the salesman to take classes and be knowledgable of the systems they're selling and then make it so they have to take the time to demonstrate it to their customers. I see no problem with making anyone since a sheet saying they've been over it. It's what we did at Ford.

Like Bubba said, there are so many worthless individuals who are out to sue because they can and because their too much of a POS to contribute to society in any good way. One day, if this keeps up, you'll have to sign a waver at fast food restaurants so you can't sue them when you have health issues from eating there everyday.....our judicial systems has turned to crap, but that's a whole nother thread.....

[IBCoupe]

The only part of my car's interface I'm not a huge fan of is the little display in the center of the gauge cluster. There must be a better way of getting that information to me, and a better way than a one-button cycle through seven screens.

[elwesso]

I love my Q for just this reason: It is technologically advanced but also requires very little driver input. The only control I ever mess with is the volume control on the radio..

Overall, I don't think I would buy a new Nissan or Infiniti, period. I'd rather drive my 1994 Q45 with 188k miles than a brand new G37, and yes I have driven a new G37

[Rev_D21]

You can't get any simpler than a Nissan Hardbody truck. Even my 02 Fronty is rather meat and potatoes. I'd take those over anything post-2002 anyday.

[wa-chiss]

You must not have seen the new Chevrolet Volt. There are at least 30 buttons on the center dash area for audio and climate control. Not joking either. Add to that a touch screen THAT DOES EVERYTHING THE BUTTONS CAN DO. It's like the designers designed the car with a touch screen and then noticed there was a huge empty panel below the screen and decided to turn it into a jet liner cockpit to fill the space. Then, they don't want to spend the extra money to make electric seats.

I am really glad to say that Chevroltet will probably never reach the quality standards of the "Imports". Not just speaking of the mass of buttons but the company as a whole. I do all the Pre-delivery inspections at my GM/Toyota dealership and I can't stand how crappy most of the GM cars and trucks are. Fresh off the hauler with only 3 miles on them too. I drive a 2001 Xterra that has less issues than most brand new GM products. That and most GM owners don't take care of their vehicles like they should and wonder why it won't last. For instance, the GM master tech working next to me does 3 silverado transmissions a week. This week I will be doing my first Toyota transmission this year and thats because the vehicle was in an accident. And don't even get me started on their engine issues.

[MinisterofDOOM]

You must not have seen the new Chevrolet Volt. There are at least 30 buttons on the center dash area for audio and climate control. Not joking either. Add to that a touch screen THAT DOES EVERYTHING THE BUTTONS CAN DO. It's like the designers designed the car with a touch screen and then noticed there was a huge empty panel below the screen and decided to turn it into a jet liner cockpit to fill the space. Then, they don't want to spend the extra money to make electric seats.

There are good reasons for both of these decisions. Automakers have learned that it's not really safe or convenient for drivers to hunt through menus on touch screens or iDrive or other garbage, so they have mercifully included redundant controls for regularly-used functions. It's not only GM or the Volt that do this, and GM/Volt are very very far from the first to do it.

And as for no electric seats...it's an electric car. Battery life is critical. The last thing it needs is seats that eat travel range.