My Montway shipping nightmare...so far.

[vtsnaab]

Howdy Folks.
Finally located & bought a Nissan Rogue located in MD (I'm in VT).

It all seemed so simple to start with - but it certainly was NOT simple.

1st problem:
They refused a perfectly good CC as payment & after much BS I used the SAME exact card via PP.
Then they 'worked on' assigning a driver for pickup.

After some days they assigned a pickup for 4/5.

2nd problem:
The numbers for the driver & dispatcher were totally screwed up.

3rd problem:
When I finally spoke with the dispatcher he told me the order for 4/5 came in but was then cancelled on 4/4.

4th problem:
Montway did NOT notify of the cancellation so the seller waited most of a day for a non-existent pickup.

I then contacted Montway & demanded results - to which they replied that for $100 more they could get an enclosed truck there on 4/5.

I was enraged, and said so !!
They then offered a compromise of $50 instead - which I took so as to keep things moving.

5th problem:
Their system once again could not do the CC - so I had to send them the additional $50 via PP.

6th problem:
Yes, they got the $50 - but they then demanded an email reply saying only 'I accept' - which I sent immediately.

7th problem:
2 hours later they repeated that demand saying my email had NOT come in - so I complied, of course & re-sent it.

8th problem:
1 hour+ later & still no confirmation details have been provided - as if they lost the 2nd email too ?!?

9th problem:
2 hours later they AGAIN repeated that demand saying my email had NOT come in - from a gmail address - sounded like BS to me.

10th problem:
Still they say no email & demanded a screenshot, which I sent & then they said it must be escalated before any correction(s) can or may be made.

11th, 2 part problem:
After wasting even more time on their 'live chat' they demanded Email address verification AGAIN just to send a transcript.

12th problem:
Montway was 'sposed to send me a link to a status page & never did.

This drama all began in the AM with the no-show, the car was finally picked up ~7PM & is said (by the trucker) to arrive monday or tuesday.

My comment based upon the glowing recommendations here vs. the general failures of Montway for this shipment:
Sometime in recent years they must have outsourced ALL their systems & customer services & now their quality belongs in a dumpster.

I reserve final judgement until the actual delivery has come - but so far my impression of this company is very poor.

[IanS]

Car shipping is something that every company seems to struggle with. Seems like every car YouTuber has a horror story or two about trying to ship a car. That's why I choose to own and maintain a car trailer and truck to pull it. It's worth the time and expense to go collect all my own bad ideas and lapses in judgment myself. Plus it gives me plenty of time on the way to think up solid excuses for the newest lawn/garage ornament.

[vtsnaab]

Thanks for your reply IanS.
Making long drives is not a viable option for me anymore - 20 years ago - sure, but not now.

Finally, after much time, effort & sheer nonsense the car arrived...nearby.

The trucker barely spoke english & had unloaded it 1/2 mile away.
Fortunately he was willing to drive it here for me.
He took pics & made notes then I drove him back to his rig.

Lessons learned:
1 - Montway is a broker & NOT an actual shipper - so it is apparent that they hire whomever they can take the highest cut from;

2 - Hiring an ACTUAL shipper is very, very important;

3 - Assess any potential shipper very carefully before using them.