Post by
qship96 »
https://forums.nicoclub.com/qship96-u3104.html
Tue May 17, 2011 3:32 pm
Sadly, I agree that most techs/advisors push un needed services to increase the overall average ticket per customer- I go with my 80 year old mother every time her Toyota highlander goes into the dealer for an oil change, and every single time they come back with a checklist of every fluid that needs "flushing" because it is "dirty" {total cost of almost $900}.......even the ones they did less than 10,000 miles ago, same with air/cabin filters- they are so dumb they will change the filters one visit, and insist they are "dirty" at the very next visit 5,000 miles later.....the last time we were there,I had had enough, and when the advisor came back with their recommended list of flushes for "dirty" fluids, I made him walk back into the service area and show me the condition of each and every fluid they said was dirty.....they were all clean....and told him this is bull***** they are trying to take advantage of their customers and to note in the file not to repeat this practice, or they are going to lose a customer.......They are now operating similar to a jiffy lube
***** they even noted "car needs 4 wheel alignment".....tires were brand new michelins with zero wear obviously purchased elsewhere, when I questioned why they were saying it needs an alignment $149} when there is no irregular visible wear, and they admitted not checking it on the rack, their response was "based on time"....I laughed and said, did it ever occur to you that we had the alignment checked/completed last month when we had the new tires installed????? crooks, plain and simple, looking to take advantage of anyone and everyone......and in my experience, business as usual at nearly every car dealer service department in the USA......problem stems from how both the service advisors and techs are compensated, as salesmen on commissions and incentives .