Dobbs Honda in Memphis, TN screwed me. Bunch of crooks. (Now renamed Autonation Honda)

[crakin]

Dobbs Honda, Memphis, TN and Brady Hutchison

Lousy hacks They probably don't have a single certified tech there to save money and have a bunch of retards doing the engine maintenance. Can't stand shops like that I wish I could open a shop but a small business would get torpedoed right now. And I'm not certified...

[IanS]

Wow, I honestly dont even know what to say.

As someone who works in the auto service industry, I am appalled. I just dont understand how that work could have ended up taking so long. Its a 3 day job max, I know, I can do a Honda HG timing belt water pump, and requisite tune up stuff in a day pretty easily. Add in turnaround to have the head rebuilt, and you end up with 3 days. Half day to pull apart, full day for rebuild, and half day to reinstall.

If you walked into my shop right now, and aslked for all the stuff you got, you would get a $1500 quote, and a 4 day turnaround time to cover parts delays. This is the dealer for goodness sakes, they should be able to get parts faster than anyone else.

Did they ever tell you why it was taking so long?

This brings me to the exhaust manifold studs. Things dont add up. The H22 has an aluminium head, and steel studs. If the nuts were rusted on, and the studs snapped, then its very easy to remove the remainder from the head. With the tension gone, they often come out with little more than some creative pliers work. Installing new ones is as easy as threading them in. When snap them at work (yes it happens) I do them for free, because I should have been more careful.

I would honestly like to talk to both Brady Hutchison, as well as the technician who performed the work . It takes a certain kind of special to wreck up a car like they did. I guess thats why they say ASE means Ask Someone Else.

Its almost impressive that people so inept at their jobs are still employed with the labor market bloated the way it is. There are tens of thousands of highly qualified techs in this country, and I bet quite a few of them would love to have a crack at showing the people at Dobbs Honda how a real mechanic acts.

If and when you see this Brady, remember, its people like YOU that give the auto service industry a bad name, and sooner or later you will get what's coming to you.

[AppleBonker]

Well, this is a ridiculous story about Dobbs Honda in Memphis, TN. Though, I was slightly happy that when I searched google for Dobbs Honda in Memphis that it was on the first page of results. Hopefully, the folks at Dobbs Honda in Memphis, TN will see this and try to make up for their poor service. Otherwise, I think Dobbs Honda in Memphis, TN and Brady Hutchison will have a continuously growing public relations issue. Either way, I can't imagine that I would ever take a car to Brady Hutchison at Dobbs Honda in Memphis.

[EZcheese15]

Ian, I'm on the exact same page as you regarding what James was told about the exhaust studs from Dobbs Honda in Memphis, TN.

The studs will not rust to the head, they will rust to the nut and the manifold itself. Once they are cut off (I would avoid a torch if possible due to possible deformation of the aluminum head), then the manifold will easily slide off the broken studs, and the studs can easily be turned out and replaced. What's holding them on is the fact they are rusted to the nut. Once that's gone, they have no tension on them. This is still what irritates me the most out of the whole thing. And you're right about the turnaround time. Even if the machinest was a week behind, I still don't see how this could take 3 weeks to do.

[nissangirl74]

This thread is number 1 on Google for Brady Hutchinson+Memphis. Booyah baby!

[AZhitman]

Well, we're not done.

For those of you reading this thread who actually might be employed by Dobbs Honda, or happen to be a Service Manager named Brady Hutchinson, pay attention.

The next step here is to pass this link along to all of my fellow forum owners. This means the people who own Honda-Tech, NASIOC, automotiveforums.com, and a couple little tiny ones like autoblog and jalopnik (perhaps you've heard of them?)

See, we're a pretty tight group, we all hang out on a board for automotive forum owners, and we all share info like this.

It's good for traffic, and it shows we care about our members, so there's really no downside to it.

Now - If THAT isn't enough to encourage you to pull your head out of your a$$ and take care of this HUGE mistake you've made, here's the next step:

Starting Monday, we'll be posting your service advisors' phone numbers so that every person who reads this can call in and schedule an appointment with one of your fine, upstanding service technicians.

When the appointment books are stuffed, but the service bays are empty, perhaps you'll reconsider your position on this matter.

Hey Brady - How many no-shows will your General Manager put up with? And how happy will he be when he finds out YOU caused all this uproar?

[jona300zx]

It always makes me feel good inside when something like this happens, and the NICO community does not hesitate to help, even if most of us live miles away from Dobbs Honda in Memphis, TN and all we can do is type to fight back against people like Brady Hutchinson.

[Razi]

This thread is number 1 on Google for Brady Hutchinson+Memphis. Booyah baby!

I want this thread to be #1 for Dobbs Honda.Let the world know!

[dusred]

You're the man, Greg.

Hopefully our little chat with the service rep of Dobbs Honda in Memphis will bring their attention to the thread (assuming they haven't already seen it). I did give them my email address so hopefully they'll send me a reply.

[nissangirl74]

I did give them my email address so hopefully they'll send me a reply.

Keep us posted. Can't wait to see what the crooks at Dobbs Honda in Memphis, TN have to say about all this.

Goal #1 - a refund of the money James paid for services not rendered

Goal #2 - acknowledgement of deception and a public pledge to not let it happen again

[AZhitman]

You're the man, Greg.

Hopefully our little chat with the service rep of Dobbs Honda in Memphis will bring their attention to the thread (assuming they haven't already seen it). I did give them my email address so hopefully they'll send me a reply.

From the looks of it, you were talking with a 'bot. I don't think you had a live human being on the line, based on the answers you got.

James, your next step should be to compile all those documents you have, as well as the photos from before and after that we discussed, and get them ready in case an attorney wants to look at them.

Screw calling them - They had their chance to do things right. From here on out, your communication with them should be via certified mail OR through your counsel.

We'll handle keeping the service writers busy.

Oh my... All of a sudden my new Odyssey makes a funny noise, AND it's due for service. Whatever shall I do? I guess I'll call Dobbs Honda and schedule an appointment!

[dusred]

Pretty damn good computer if it really was one. It took nearly 5 minutes for them to respond to my request to forward the information. Also there was no period after "Sorry I can't".

Either way I assume they have some system where the people at Dobbs Honda (like Brady Hutchinson ) can view the information.

[Infinitiguy19]

When all this is over The OP should have a BRAND NEW ENGINE. I wouldn't settle for ANYTHING LESS. And really after all this I think they will make that happen, because in less than 24 hours there name is trashed.

Welcome to 2010 Dobbs Honda in Memphis, TN!!!

[zerepdivad]

I for one can't wait to see the conclusion to this. Dobbs honda in Memphis

[PapaSmurf2k3]

Wow, I honestly dont even know what to say.

As someone who works in the auto service industry, I am appalled. I just dont understand how that work could have ended up taking so long. Its a 3 day job max, I know, I can do a Honda HG timing belt water pump, and requisite tune up stuff in a day pretty easily. Add in turnaround to have the head rebuilt, and you end up with 3 days. Half day to pull apart, full day for rebuild, and half day to reinstall.

If you walked into my shop right now, and aslked for all the stuff you got, you would get a $1500 quote, and a 4 day turnaround time to cover parts delays. This is the dealer for goodness sakes, they should be able to get parts faster than anyone else.

Did they ever tell you why it was taking so long?

This brings me to the exhaust manifold studs. Things dont add up. The H22 has an aluminium head, and steel studs. If the nuts were rusted on, and the studs snapped, then its very easy to remove the remainder from the head. With the tension gone, they often come out with little more than some creative pliers work. Installing new ones is as easy as threading them in. When snap them at work (yes it happens) I do them for free, because I should have been more careful.

I would honestly like to talk to both Brady Hutchison, as well as the technician who performed the work . It takes a certain kind of special to wreck up a car like they did. I guess thats why they say ASE means Ask Someone Else.

Its almost impressive that people so inept at their jobs are still employed with the labor market bloated the way it is. There are tens of thousands of highly qualified techs in this country, and I bet quite a few of them would love to have a crack at showing the people at Dobbs Honda how a real mechanic acts.

That's what I tried explaining to him a few times... that he must have something wrong. And when I went to pick my car up, he actually told me it was the head bolts that were rusted in. I immediately dismissed it (my friend as a witness), stating that the bolts swim in oil their entire lives, and are steel going into an Aluminum head. Its like he really doesn't know what is going on.

He told me the reason the head took so long is that the first head shop he sent it to didn't want to do the work. I didn't talk to the guy at the first head shop, but Brady Hutchison told me that HE was the one that stated it would cause excessive oil consumption. After that I guess the guy still didn't want to do the work, so they took the head back and brought it to another shop, where I guess it stayed for a week or so. Dobbs Honda/Brady Hutchison told me that the head shop had just gotten parts for another head that had been on hold for a month or so, so they wanted to finish that one first.How much truth there is to any of that, I have no idea.

The pisser of it all is, that I told them I'd be bringing the car a few days before I did, so they could go ahead and order all the parts and schedule themselves so that I could get the car back in as little time as possible.

[nissangirl74]

He told me the reason the head took so long is that the first head shop he sent it to didn't want to do the work.

That seems hard to believe. Is their no recession in Memphis? Do machinists have it so good that they just turn away work? I seriously doubt it. Sounds like a load of BS from Dobbs Honda in Memphis, TN.

[PapaSmurf2k3]

When all this is over The OP should have a BRAND NEW ENGINE. I wouldn't settle for ANYTHING LESS. And really after all this I think they will make that happen, because in less than 24 hours there name is trashed.

Welcome to 2010 Dobbs Honda in Memphis, TN!!!

Honestly, I kinda don't want them touching my car ever again. It would be nice if they paid someone else to do it. It does worry me that the car was operating at low oil pressure for some short period of time. There may be some excessive bearing and/or ring wear They told me all the work comes with a 12 month warranty as well.

It just f***ing sucks honestly, I'm actually losing sleep over this cos I'm so pissed off. I paid excessively high dealership shop rates so that I could get world class service, which I TOTALLY didn't get. I went to the dealership so that I could get a loaner car in the event that they ran into problems... which I didn't get (I got a s***box Aveo for 4 lousy days... and getting that was like pulling teeth). The car came back filthy. Every dealership I've seen do work on people's cars (especially of this magnitude) details the car for the customer before giving it back to them. Not that that is a deal breaker or anything, but come on, dealer shop rates are enormous for a reason... they should treat you like gold and do top notch work so you can get piece of mind.

[PapaSmurf2k3]

That seems hard to believe. Is their no recession in Memphis? Do machinists have it so good that they just turn away work? I seriously doubt it. Sounds like a load of BS from Dobbs Honda in Memphis, TN.

Yes, I was quite surprised when he told me that as well. This is also when Brady Hutchison told me that the general manager was getting involved.

[Infinitiguy19]

I forgot to mention not getting a loaner after paying such an OBSCENE AMOUNT of money??? Thats so wrong in so many ways.

There must be damage to the engine which is why you should get a new one out of this and have a better dealership install it.

I don't mean to be rude but question EVERYTHING, Ask how many years there senior tech has been there, was he factory trained on your model and year vehicle...I know it sound excessive but you and I have seen first hand the kind of places out there.

[nissangirl74]

-Honestly, I kinda don't want them touching my car ever again. -They told me all the work comes with a 12 month warranty as well.-I paid excessively high dealership shop rates so that I could get world class service-The car came back filthy. Every dealership I've seen do work on people's cars (especially of this magnitude) details the car for the customer before giving it back to them.

The customer service element in this situation is the real bummer. It's bad enough they screwed up your car. Then they turn around and treat you like dirt? People go to dealerships for a reason. They expect to be well taken care of. They know it's gonna cost more, but sometimes the cost is worth the piece of mind that the job will be done exactly right. The fact that they disrespected you and your car and lied about itshows just how little respect they have for their customers. The car coming back filthy is purely unacceptable. When I take the Frontier or the Cube in for an oil change, they wash and vacuum them for no extra charge. Plus they feed me breakfast and give me free Wi-Fi. Now THAT's customer service!

[Razi]

Plus they feed me breakfast and give me free Wi-Fi. Now THAT's customer service!

WTF!All I get is BS and them telling me our pathy's differential and driveshaft will explode.

[Travisty]

Dobbs Honda in Memphis, TN. should own up to the terrible service they provided you, and Brady Hutchinson should be in the market for a new job.

[nissangirl74]

WTF!All I get is BS and them telling me our pathy's differential and driveshaft will explode.

Razi... is your pathy's differential and driveshaft fixing to asplode?

[Dano]

I came across a guy that was thinking of buying an s2000 through Dobbs Honda of Memphis, Tennessee. I quickly referred them away from them thanks to this thread where they showed 0 integrity and so much thievery.

[Razi]

According the EZ Lube, yeah, our Pathfinder should've exploded and flipped on the freeway about 30,000 miles ago.

[Infinitiguy19]

Sorry if I hijacked your topic.

[PapaSmurf2k3]

People go to dealerships for a reason. They expect to be well taken care of. They know it's gonna cost more, but sometimes the cost is worth the piece of mind that the job will be done exactly right.

Exactly!!!

I've just been straight up appalled by the lack of service, and lack of urgency on their behalf.

[RCA]

I to send my concerns to the "Bot", although I have to say it might be the most realistic chat bot I have dealt with. Also I went to their E-Trade page and sent a message to them that way. From my car buying experiences, those E-mails go to the person at the lobby of the dealership. Any other plans of attack NICO?

[PapaSmurf2k3]

I think contacting my credit card company and telling them not to pay them is pretty much check-mate.

[RCA]

Sweet!

I hope justice is served James!

Keep us updated