I have a 2011 G37 convertible with an "Infiniti Elite Protection" extended warranty. About two years into ownership, I tried to open the top, but unknown to me there was a box in the trunk. I ended up with two dings on the roof, one on each side. OK, my fault, no big deal, and the top worked fine. About two years ago, I tried to open the top but something in the trunk caused the paddle to break off. Dealer wanted $900 to fix it, but I declined. This past summer, the top stopped working while opening and was stuck in an upright position. Turning the car off and on several times had no effect, and I could hear a motor or something that was trying to work but couldn't. Also, the other paddle would not stay connected to its support. We finally got the top to close after my husband jiggled it a bit.
According to my warranty, I think the repair should be covered. Dealer says no, and accuses me of causing the problem. I take responsibility for breaking the first paddle, but I had nothing to do with the second paddle not staying put or the top not working. We offered to pay for the paddles, and the warranty would cover the rest. The warranty has a list of all the parts of the top/trunk that are covered: switch assembly and control unit for the folding roof, linkage P shelf and motor P shelf, latch subframe, centering hinge, switch sensor, striker latch subframe, linkage assembly for the folding roof, rear latch assembly, cylinders (for the main drive, trunk lid, latch, spring clip trunk lid, and different hoses), casin hydraulic pump, latch assembly, hydraulic pump, lock assembly for the folding roof, bowden cable, and tube drain. From this list, would you surmise that the problem should be covered? Two dealers (in collusion) have refused to pay for the repair, which, by the way is $2,900 plus labor ($130/hour). I would appreciate any comments or suggestions. Thank you!