I took a 2003 Escalade for a brief drive. I was pleased with but not blown away by the interior. Its definitely good enough, but not great and not on par with its sticker price. It was a nice ride, however.
Okay, back to GM bashing...
Now, I agree that reaching successful numbers on customer satisfaction surveys is very difficult. But Consumer Reports and NBC News have been proven fraudulent. CR (Consumers Union) has a clear, blatant anti-automobile "greenie" left-wing agenda. Have you read their commentaries in Consumer Reports on "quality" healthcare? Or the SUVs flipped on purpose by NBC and CR?
Please, in this discussion, so not use that rag as a reference point.
Now, Strategic Vision, JD Powers, and Consumer Guide have untarnished reputations (so far) and can offer some credibility to some claims made here.
Cadillac's CTS plant getting top honors:
http://www.jdpa.com/presspass/...04045
Cadillac's Malcolm Baldridge Quality Award, 1990:
http://www.quality.nist.gov/Cadillac_90.htm
JD Powers Dependability, 2004:Lexus 162 Buick 187 Infiniti 189 Lincoln 194 Cadillac 196 --Note that among the top five are three domestic brands (two GM, one Ford) and two Japanese brands. Porsche would be listed here too if not for the Cayenne.
And here's brands ranked 5 through 10:Honda 209 Acura 212 Toyota 216 Mercury 224 Porsche 240 --Porsche would be in the top five if not for the Cayenne. Chevrolet is 11th right under Porsche. The last generation Malibu (yeah, the one only rental fleets bought) scored highest in 2003 initial quality. The new Malibu ranked at the top for 2004.
This is JD Powers, from July 2003:J.D. Power long-term quality surveyProblems per 100 vehicles Manufacturer Score Porsche 193 Toyota 196 Honda 215 Nissan 258 BMW 262 General Motors 264 --6th, which is 6 points behind Nissan, is a good place to be.
Here is JD Powers initial quality leaders for 2004, based on 90 days of ownership:
->Compact Car Toyota Corolla Hyundai Accent Chrysler PT Cruiser (tie) Honda Civic (tie)
->Entry Midsize Car Hyundai Sonata Oldsmobile Alero Chevrolet Malibu (Wheres Camry and Accord?)
->Premium Midsize Car Buick Century Chevrolet Monte Carlo Mitsubishi Galant (tie) Toyota Avalon (tie) (The current Buick Century dates back to 1997, so its had seven years to work out any bugs. The Galant, however, is brand new.)
->Full-Size Car Mercury Grand Marquis Buick LeSabre Ford Crown Victoria
->Entry Luxury Car Acura TSX Ford Thunderbird Cadillac CTS
->Mid Luxury Car Lexus GS 300/430 Cadillac DeVille Lincoln Town Car
->Premium Luxury Car Lexus SC 430 Lexus LS 430 Cadillac XLR
->Sporty Car Dodge Stratus Coupe Toyota Celica Ford Mustang
->Premium Sports Car Porsche 911 Honda S2000 Nissan 350Z
->Compact Pickup Ford Explorer Sport Trac Ford Ranger Toyota Tacoma
->Light-Duty Full-Size Pickup Toyota Tundra Ford F-150 light duty Cadillac Escalade EXT (tie) Ford F-150 Heritage/Lightning (tie)
->Heavy-Duty Full-Size Pickup Dodge Ram heavy duty GMC Sierra heavy duty Chevrolet Silverado heavy duty
->Entry SUV Honda Element Hyundai Santa Fe Honda CR-V
->Midsize SUV Toyota 4Runner Honda Pilot Mercury Mountaineer
->Full-Size SUV Chevrolet Suburban Chevrolet Tahoe Toyota Sequoia (GM's big winner. Sadly, sales are turning into a big loser.)
->Entry Luxury SUV Lexus RX 330 Mercedes-Benz M-Class Infiniti FX-Series
->Premium Luxury SUV Lexus LX 470 Lexus GX 470 Cadillac Escalade/Escalade ESV
->Compact Van Honda Odyssey Dodge Caravan/Grand Caravan Toyota Sienna
There is clear evidence that GM quality is improving. There is an obvious history of Cadillac moving forward, first in the early 90s with compelling designs and the Northstar and now again with compelling designs, unbeatable performance, much improved dependability, and incredible value.
And GM knows now that it cant rely on trucks to keep it going:
http://www.detnews.com/2004/au...0.htm
Business is sink or swim, and I think we can see from GM's new products and an even greater focus on quality that drowning clearly isnt an option. Tidbit: GM recently hired a former Toyota quality chief who is partly responsible for these recent developments -- looks like a commitment to changing car culture at The General.
-Jesda