I called on Monday around 1pm (they were supposed to call me first thing in the am) and they said we'll refund the difference. Over the weekend I made up the difference in my account and got the overdraft charge dropped, so I asked for another part. They said OK, they'll charge me for the part and refund the $8 or so difference from the original bill. I asked for emailed invoices for both orders, and didn't get them. I waited a week and saw no refund on my account. I called them yet again, and asked what was up. They said they emailed the invoice, and that the second order had gone over the original charge after shipping and they just adjusted the price to make up the difference. I never got the invoice. I asked him to send me the invoice again, and he said I'll do it right now.
I got the invoice, but the next morning I checked my account, and they had charged me for the second invoice, on top of the total they had already collected. That overdrafted me again! I called to get it straightened out, and they said they would refund the original $175.75 and re-bill me for $81 and some change, and we'd be square. I said OK, thinking he would issue the refund, and when it cleared he'd bill me for the $81. Nope! He went ahead and billed me right away for the $81, knowing I was overdrafted already, and knowing the refund wouldn't clear for 3 or 4 days. So now I have TWO overdraft charges, am in the hole over $100, and am waiting for a refund that may take several days. I called again, and he got very argumentative and basically told me tough sh*t. I asked to speak to Joe. I got his voice mail. I called right back, and was told he was at lunch. I called back an hour later, and was told he'd left for the day.
I will NEVER deal with or recommend IOS to anyone, and would suggest people beware of IOS, and keep a close eye on what they charge to your account if you do decide to give them your business.
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