Poor experience with local Infiniti service dept in STL MO. Read my review and make your own judgement or prepare yourself better than I did prior to bringing in my auto if you are going to have a dealer replace the airbag per the national recall. Take plenty of before hand pics and video that clearly shows dash condition and ensure you have them on hand in case the repair results in collateral damage. Better yet, have the service dept manager do an inspection with you on current condition prior to handing over keys and document this. The dash beforehand was in great shape, minor defect near cluster but no top damage visible as post airbag replacement, always covered with dash mat to protect it and prevent sun fading, cracks etc. I was instructed during vehicle check in that they typically have to replace the dash during this work since so invasive and this alleviated my concerns with driving out of there later with a marred dash. They had my M45 for 10 business days to do this job. Their quote "20 year master technician was rough on it and collapsed parts of the dash foam backing and vinyl topcoat around the center bezel during removal or installation. Upon inspection it is obviously from parts removal and installation versus "wear and tear" as these dashes are prone to cracking on stressed edges but you can clearly see missing and crushed foam support where tools/hands were involved. They threw my dash mat back on prior to pickup, said nothing to me and hoped I would not notice. Upon my first attempt to pick up, I inspected the work, I pointed out my concern, they kept the vehicle for another 2 days. They then stated they would not fix it & accused me of using a dash mat on there to cover prior damage and had pictures to prove it was like that when they got it, however these pictures are most likely taken when they had my vehicle for the day following my complaint so they could fight it in case I went to corporate Infiniti Consumer Affairs level. They did offer to fix it if I was willing to pay for a new dash! The service manager was rude, accused me of attempting to get a free dash (which if I had a damaged dash to begin with I would have long ago had it professionally repaired or did it myself). I have owned over 30+ autos and with that comes a long history of experience both good and bad from service depts, but this experience was right up there with one of the worst that I self imposed due to reacting to the recall notice. I had two options, live with a great condition interior & a potentially dangerous airbag or flawed post dealer worked dash with a replacement airbag inside of it. Now I wonder if they really replaced anything airbag wise or did work correctly after their lack of integrity and behavior with me. Infiniti USA Consumer Affairs was a waste of time, they sound concerned upfront, but sided quickly with dealer and would rather not hear about the lack of customer service at one of their franchises. I never once asked for a new dash, as mine was fine, only expected they follow the established work standard they stated upfront and if it needed it due to the fragile nature of these dashes, then do the right thing and replace it or at the least, have a dash restoration shop come in and touch up their work rather than hand the keys to me with the dash looking like the pics below.