A Bold Fresh Pinhead

[datsun2401972]

Ok ok, maybe fireing the operator is too harsh. We are all trying to build a retirement anyways. But my point is the whole purpose of having standard operating procedures is to take the human indecision out of the process.

It may be a way of dehumanizing a very human emergency situation. But since false calls are measurable to a high degree, more funds can be requested to provide more operators. Which allows call backs on every false call.

Atleast that way you can point your finger at the government for not providing funds for more operators, instead of challenging the patience of every (911)operator 100 times a day. Operators would have to understand, and be held liable, that patience is a part of the job. And that they are not to take that specific kind of judgment(call back this # but not that #) into their own hands.

[datsun2401972]

But who gets a longer jail sentence, the prank 911 caller or the cute bunny stealin yo cookies!@#!

He looks like a deer in headlights...

[srellim234]

Many of you obviously didn't follow the whole Florida story. The lady missing her McNuggets and refund called 911 three times, twice after the 911 dispatcher had told her that it was not an emergency. I listened to the tapes after they were released for public airing.

She was cited for abusing the 911 system after that.

[datsun2401972]

The subject changed a couple times since the op, did you read it all?

I only say that because I understood what you just mentioned after the first few posts...

[audtatious]

911 should function just like 411. 411 is too hard to remember

[DJ Raijin]

Maybe that was the last money she had on this earth and maybe she had not eaten for 2 days. Hunger is an emergency, isn't it? Or, maybe she has a mental health issue and law enforcement have failed to identify the issue in the three times she has been cited

Modified by Jacko3 at 12:35 PM 3/5/2009

No, this isn't a mental problem. This is an ego issue. If she's starving, there are food banks and soup kitchens. I've been in situations where I had to use them. They're not that bad.

She wanted what she wanted and felt entitled to it. I've worked fast food, and when you're at drive through, you don't really know what all is going on in the other parts of the store. You're in your own world. Cashier places the order. Cook sees the order, yells at manager because of lack of said chicken nuggets. Manager rushes back to drive through to let them know there's no chicken nuggets. This takes like 3 minutes total which is forever in fast food.

Proper response is to talk to the manager, not call 911. So it's either an ego issue, in where God had it wrote in the bible that on such day at such time, she was to have those nuggets as her destiny OR it's an educational issue where she doesn't have one.