Well....... not so great news and great news!! Both canisters (mufflers) have dents in the sides of them, One tip was a crease before the E114 logo, and a 2" scratch on the side of that tip!Could be due to a shipping issue.Getting to the point..... I couldn't get a hold of Element 114 from their phone number on their website. I then emailed my Element 114 contact about my findings. I recieved a phone call within 2min!! No kidding!I explained the problem I had with the mufflers. He then told me to keep the mid pipes and box the mufflers up. He said he would arrange for them to be picked up and two new ones dropped off to my door. Sounds pretty fair, right? I then started speaking to him about the cold air kit that I could not find on his website. He started talking to me about it and explaining that their kit is called a ram air kit. He said he had dyno results and picture of it, but does not have it on Element 114's website. He said he would send me pics and dyno results of it by email. He also said that their "best" gains of 10hp was achieved in combination with their exhaust system installed, but not to get confused about it being independant gains over the exhaust system.I was also telling him about how many of us at
http://www.nicoclub.com had an interest and curiousity about their kit and getting some info on it.
Ok, so I get off the phone with him. Five minutes later, my phone rings again. It's him again. He then tells me he will send a ram air kit to me for free!!!!!!!!!!!!!!!!! Huh?? Come again? Does it get better than this? Yes it does! He also gives me the choice of a polished aluminum one or a black powder coated tube...and which color neoprene connector gaskets I want. Black or red? I chose the black powder coated pipe with red gaskets! I mean.......how can I complain! What is their to complain about??So I have to wait another week.... so what, my upgrade project just got larger!All I can say is, Element 114 stood behind their product with no delay in responding and correcting the problem! A big two thumbs up to them from ME! They are highly recommended hands down! I just can't wait for the replacement units and Ram air kit to get here!!!!!! Yeah, I'm a happy camper!
J