SteveTheTech wrote:
I am personally a little miffed about one guy who came in with an 03 with a broken seat switch, and failed power window motors. I took his door apart and got his motors to work temporarily and removed the seat switch and made it all work again at least to move the seat back enough to where it would be used for a short while. He returned the favor for my free help by bombing service on the survey. This one negative survey cost me an award that I have spent the last year working on, I had made it several months with perfect CSI and was rated one of the highest techs in the region for the quarter and now I have to start all over again.
Sorry about the mini rant, it still stings.
Steve
I hear ya
We have the same survey crap here.They moved the helpdesk to India so people with problems are so angry with the helpdesk (they work cheap and can hardly speak english) that when they receive a survey it is all negative. They don't realize that it goes to the manager of the last person who actually resolved their issue.Well I ranted and complained to HR that false information being placed in an employees record when intended for someone else was not only illegal and falsification of records, but was also a violation of the company code of conduct.They finally did quietly make a change in the wording of the surveys after my rant.Challenge them in writing and make sure it goes into employee comments after your manager gives you a review.
Telcoman