Your opinions please

[JonPowell]

So there is a member of our group that asked me to wire his RB26DETT motor into an S13.

I did the work and sent the harness back in RECORD time.

Turns out he sent me an R33 harness for an R32 engine in an S13.

It wouldnt work and now I am being threatened into giving the money back for the work. I am being told that alot of bad publicity will come my way if I dont refund the money.

I am of the opinion that I was contracted to make the RB harness work in the S13. I did that

His opinion is that I should have made it work with the R32 engine also and that I did garbage work because it didnt fire right up & he had to do some more work to get the thing running.

I offered to do the work again FOR FREE if he got an R32 harness and I feel that is enough on my part.

Your opinions please.

[tomi240sx]

jon can you do my wiring for free? I'll give you a bag of chips. j/k I'll pay for real and let me know. Hey everyone on here knows that you helped alot of people and that it doesn't matter who talk **** about you, as long as you know what you did was right. we all know how much help you gave us, don't worry about the so call bad rep he's passing around. you even offer to do the right wiring for free. Don't worry what goes around comes around, or the other way around, you know what I mean. just keep up the good work and thanks for all your help from all of us. latertomi

[wawazat8402]

im with tomi. you have helped a lot of people on these forums finish there projects successfully. There is no way that one person could trnish the rep that you have already established for yourself. if you offered to do the right harness for free, you are a bigger person than i.

[Eikon]

Jon,

As for your reputation:I don't know you. I have never talked to you, or emailed you specifically. But, in my opinion, I would say you are in the top 5 members on all of NICO in terms of respect... Respect for your superior product knowledge, your willingness to lend advice and help, and for the quality of your work when you do help another member.

Here's something I know about business:No matter how good a person or business is, there is always going to be a rare instance when their service fails to meet the customer's expection. Usually that failure is due to miscommuncation, or poor communication.

In this example, it sounds like miscommunication. He was thinking R32, you were thinking R33. Hence the final product didn't come out as the customer expected. That doesn't mean that you didn't do it right, or that you screwed up. It just means that the customer's expectation was differant than your expectation.

SO, what happens when we do fail to meet expection... Well, your reputation in the future will depend on how you deal with it. You have choices...1.) refund the money 2.) redo the product at no charge 3.) try to accomidate with additional service in some fashion 4.) Insist that you were correct in the service that you've provided and refuse further negotiation.

Of the those options, I think any of these choices are justifyable. The first three are suitable solutions that show you are willing to go above and beyond to satisfy the customer.

In the example you give us, you offered to redo the work if the proper parts were provided for you.

I think that is not only a fair solution, but I think it's generous. I don't feel you were at fault for the work your provided. Perhaps you could have been more careful in communicating ahead of time to ensure that the proper parts were provided, but ultimately I don't know if that's your responsability.

Jon, you clearly are not out to steal or cheat other NICO members or any of your customers.

You made an attempt to solve the customer's problem in a fair manner.

By posting here, you are clearly showing that you have attempted to communicate with the other party, and you feel that you have done all you can and should do to reach a fair conclusion.

Unless there are parts of the story that are not being shared. Granted we have not heard the other side of the story...

I wouldn't worry about your reputation here on the this board.

EVERYONE makes mistakes... it's how you deal with the issue afterward that affects your reputation.
Modified by Eikon at 5:58 PM 1/12/2005

[gawdzilla]

what are the differences between r32 and r33 harnesses anyway? i'm only aware of the r33 having an extra plug by the intake manifold (not sure what it does) anyone know the diffs?

[JonPowell]

From what I can tell its different at the O2 subharness (different plug, different position) and the ignition plug is different... I am unsure of the rest, I have never had both in a position where I was comparing them. I had both but didnt think to compare...I figured this guy already had compared.

[technorb26]

I KNOW them, Jon did not... Also, they are all over the sdu forums if you do a search...

The only difference is that the knock subharness on the r32 is next to cyl 6, and on the r33 is next to cyl2. But all that can be rewired, like i did it. If you need help, I have the colors.

Jon, I will post ALL our emails, just to show who is right or wrong. And the issue is not really the knock subharness, but many more things wrong with your wiring. Missing ign powers, wrong plugs, etc...I need some time to compile all the emails, and present the whole story.

[JonPowell]

As you wish, I will not defend or discuss this with you any further. Just be fair and post ALL the emails instead of the ones that benefit your crusade.

I will not get into a pissing match with you and I truly think you should have your side posted also.

I tried to be diplomatic about this and see if others think I should refund the money...This is not an issue where I am trying to pick a fight with you.

So just remember to post ALL the emails and we will go from there. Dont expect a response, I will view this thread but post no more on it as I cannot get in a little pissing match with you.

[Eikon]

I hope our mods will agree with me on this.

Since one side of an arguement has been presented... it is only fair that the other side be presented as well.

But, ultimately, this thread should be deleted! This forum is about knowledge and research, as well as some fun conversation about cars. It is not a court of law, or an arbitration room.

Any useful info (such as the differance in wiring R32 vs. R33) should be compiled a presented in a new thread that may be beneficial to all in the future. But, after a bit, this disagreement will go away, and so should this thread.

Maybe it stays for 30 days just to be fair, so that both parties can air there opinions or grievances. But, I think it should be deleted in the end. It's not fair to either party to have this linger permanently.

just my $.02 thanks

[JonPowell]

100% agreed, I stated in my last post that his side should be aired also and I stand by that...

I said my peace and am done with posting on this topicd. I have posted this on 3 other forums and asked this question to a bunch of people....

If any of you would like to ask me anything about this, you all know my AIM name (jonpowellsrb25) and my email([email protected]) and I will be happy to discuss it with you. I will not argue on the forums with this guy like I made a mistake with the last guy that tried to badmouth me.

I tell you what, I am actually going to be STOPPING any and all wiring work for at least a year. I have one R32 RB26 harness I am finishing up and my buddies RB25 I promised to wire and I am done with the wiring service. I want to focus on my own car & my family a little more.

$250 to deal with this crap...forget it!

So if it makes you feel any better "technorb26" you "ran me outta business"

SO I guess you succeeded!

"I WILL MAKE SURE NOBODY ELSEGETS SCREWED LIKE YOU DID ME..."

Good luck guys! McKinney will appreciate the extra business!

[Spazz]

thanks for screwing the rest of us technoeveryone deserves a second chance , especially jon.ive just started collecting parts for my rb25 swap and even tho jon doesnt know me hes the first one im gonna call when i have problems.thanks buddy

dont give up on the rest of us jon!

[Sil240]

Personally i think that its more than fair,that he offered to re-wire or wire another harnessI have dealt with Jon he's a really nice guydealing with all of my dumb questions and he has wired my harness as well

[JonPowell]

I really feel I need to spend a little more time with my family so I am gonna just take a break from all this stuff for a year or 2. its VERY straining on you relationships to work a full time job & build cars/wiring harnesses on the side. And the extra money I make isnt enough to be worth it any more. As it is now I leave for work before anyone gets up & get home in time to tuck my kids in bed...thats no life!

So I am gonna take a couple years off, maybe doing SMALL jobs on the side here & there...maintance or upgrade stuff mostly. I might go a couple months & start the wiring thing again, but I really need to spend more time with the wife & kids.

My wife just had surgery on her neck to remove her thyroid & that is what was an eye opener for me...you realize that you or them may not always be around & money isnt everything...

SO...I am glad to say my wife is home & fine & I am still gonna pop up on the boards every now & then and will have my email open & my AIM on during while at work.

Here is a pic of my wifes neck...tell me if this wouldnt change things for you also...

[Phat_Optimo]

Thats a bad situation all around. Sometimes its hard to see whats more important when we get deep into our hobbies. Its an escape for me to get away but not too far away. Anyways I don't look at you any different. You did work you should get paid. Time is money IMO. BTW whats you AIM name I will be contacting you in a few weeks. I am hybrid240tt. Talk to you later man.

[JonPowell]

jonpowellsrb25 is me on AIM

[FAST-DATSUN]

JON Caal me when you get a chance..

[technorb26]

From what I can tell its different at the O2 subharness (different plug, different position) and the ignition plug is different... I am unsure of the rest, I have never had both in a position where I was comparing them. I had both but didnt think to compare...I figured this guy already had compared.

You said O2 subharness! It is NOT the O2 subharness, but the KNOCK SENSOR subharness ( knock 1, knock 2, idle control valve, air regulator). Like I said earlier, the plug on r32 is next to cyl 6, and on r33 is next to cyl 2.

I corrected you on that in one of our emails, but it seems you never pay attention...

Thanks!

[Joe]

since there is no o2 sub harness im sure he meant knock subharness.

[Carl H]

all i can say is that if it was supposed to be a r32 harness and it was an r33, atleast the contracting party could have notified the contractee.

[Aznboi64]

When ever anyone goes out of their way to help someone out to save time and money there will always be some bad apples that aren't satisfied. I work on those small pocket bikes and even though I get them working perfectly there are always those few that come back and complain about something going wrong that doesn't even have to do with what I fixed. Don't let a bad apple get the best of you Jon. If he fixed the sub harness himself why couldn't he have wired the whole harness than??