What horror!

[hell167]

So I have had my ex35 for almost 9 months now.. Within these 9 months I have had so many problems that I am strongly thinking of just selling the car even at a lost. Well first off, about a month into breaking in the car, the red air bag light in my dash board came on. I brought it into the dealership and all they did was reset the ecu. Then I noticed my wind shield spray angled was off and the yellow passenger air bag light wouldn't turn off when someone was sitting in the passenger seat. Each nozzle shoots 3 streams, the driver side nozzle had 1 stream that didn't hit the windshield at all. After being serviced, 2 of the streams didn't hit the windshield and they couldn't find any problems with the passenger air bag. After being serviced AGAIN it is now working properly, BUT as I left the dealership I noticed that my automatic power windows was no longer working. I quickly returned to the dealership and they rebooted the ecu. At the same time, I noticed the driver door locks squeaked every once in a while as they locked and the yellow passenger air bag light in the center console still did not turn off when I was carrying a passenger. The dealership at first did not notice the squeaking door lock and after nagging the service rep and the mechanic about it they agreed to replacing the door lock for me. During all that the mechanic and service rep tried to persuade me that the yellow air bag light was supposed to be on when carrying a passenger and that the light was a double negative. Saying there's an airbag with an X in the picture with the words OFF above it, meaning the air bag off mechanism was off. As I got her to sit in the car with the mechanic beside us, the passenger air bag light started to turn on then off then on then off at random intervals. So finally at that time they decided to replace the bottom of the passenger seat. After a month of waiting because they needed to order the part I finally got the seat replaced. As I left the dealership everything was finally working fine and I thought all these problems were behind me. Last night the yellow airbag light wouldn't turn off again. After about 20 mins of driving I made a semi hard left, after about 10-20 seconds after that turn, magically the light turned off. I'm thinking something's loose so coming Monday I guess I have to call service again. OMG I'm never buying an Infiniti again! Is it just me? Just the dealership I'm going to? I mean for god sakes, buying a lemon I can accept but holy crap that's a lot of lemon aid to make.

[302@12psi]

Must use paragraphs.

[BROUDIE]

You should not let this pass. There are not many things worse that an air bag not deploying in a collision!

[EXceptional]

You seem upset.

I think you should get rid of it.

[splautz]

Trust me, your nightmare has only just begun. Just try selling it.. lol There are no buyers out there for the EX35, and the highest any dealer is going to take for it is at least $10k off what you just paid (unless of course they are making such a profit from your next new car, they can afford give u more for it lol) You would have done better just buying mine to begin with. You would have gotten it for $10k less, fully loaded and without all those problems. Mine worked wonderfully (except for the resale value lol).. and what minor problems it has had, the dealer fixed without a hitch.

So I have had my ex35 for almost 9 months now.. Within these 9 months I have had so many problems that I am strongly thinking of just selling the car even at a lost. Well first off, about a month into breaking in the car, the red air bag light in my dash board came on. I brought it into the dealership and all they did was reset the ecu. Then I noticed my wind shield spray angled was off and the yellow passenger air bag light wouldn't turn off when someone was sitting in the passenger seat. Each nozzle shoots 3 streams, the driver side nozzle had 1 stream that didn't hit the windshield at all. After being serviced, 2 of the streams didn't hit the windshield and they couldn't find any problems with the passenger air bag. After being serviced AGAIN it is now working properly, BUT as I left the dealership I noticed that my automatic power windows was no longer working. I quickly returned to the dealership and they rebooted the ecu. At the same time, I noticed the driver door locks squeaked every once in a while as they locked and the yellow passenger air bag light in the center console still did not turn off when I was carrying a passenger. The dealership at first did not notice the squeaking door lock and after nagging the service rep and the mechanic about it they agreed to replacing the door lock for me. During all that the mechanic and service rep tried to persuade me that the yellow air bag light was supposed to be on when carrying a passenger and that the light was a double negative. Saying there's an airbag with an X in the picture with the words OFF above it, meaning the air bag off mechanism was off. As I got her to sit in the car with the mechanic beside us, the passenger air bag light started to turn on then off then on then off at random intervals. So finally at that time they decided to replace the bottom of the passenger seat. After a month of waiting because they needed to order the part I finally got the seat replaced. As I left the dealership everything was finally working fine and I thought all these problems were behind me. Last night the yellow airbag light wouldn't turn off again. After about 20 mins of driving I made a semi hard left, after about 10-20 seconds after that turn, magically the light turned off. I'm thinking something's loose so coming Monday I guess I have to call service again. OMG I'm never buying an Infiniti again! Is it just me? Just the dealership I'm going to? I mean for god sakes, buying a lemon I can accept but holy crap that's a lot of lemon aid to make.

[ex35kmrsx]

The only problem that i have is regarding the front driver and passenger side windows. The one-touch will always function going down, but periodically, the one-touch going up will not work, so i must hold the pull-up button. How lame.

[hell167]

So I got my car back yesterday. Guess what, they found nothing again. The night before I went into the dealer, I took a short 1 min video of me sitting inside the passenger seat with the seat belt on and the yellow airbag light on. as the mechanic started to explain to me that the light doesn't matter, I showed him the video on my phone. He then continued to tell me that it doesn't matter what the light or anything else shows, as long as the seat belt is buckled, all the airbags in that area will blow if an accident occurs. IS THIS TRUE? I don't drive dangerously but i can't control other vehicles around me. I may have my parents in the seat, my wife, or any other person...

Anyone know how I can get in contact with Infiniti directly?

[EXceptional]

It's obvious that your Mechanic is an idiot.

If you insist of keeping this Car... then go to a different Infiniti Dealership, if you can.

If there isn't another one around, then maybe try a NISSAN Dealership.

If you can't feel safe in your own Car, then what's the point, right ?

The following info was taken off the Infiniti Canada website...



INFINITI

As the originators of some of the world’s most luxurious and satisfying automobiles, we strive to have our customers totally delighted with their purchases and overall ownership experience. As a result, you will find the same attention to detail that goes into the manufacturing of the entire Infiniti line also applies to you and your degree of total satisfaction.

If you have any questions or concerns about your current Infiniti, please contact:

Infiniti5290 Orbitor DriveMississauga, ONL4W 4Z5

Customer Service:Telephone: 1-800-361-4792Fax: 905-629-6553

[VanSky]

It's obvious that your Mechanic is an idiot.

If you insist of keeping this Car... then go to a different Infiniti Dealership, if you can.

If there isn't another one around, then maybe try a NISSAN Dealership.

Yeah try another dealership

[SteveTheTech]

Yeah try another dealership

I agree

Now before I get into anything else I have to say taking an Infiniti to a Nissan dealer for warranty work is not going to work.

Although I cannot/will not try to diagnose an airbag related concern over the internet as there are many liability issues with this type of thing. If you want to contact me off the forum I can share my thoughts on your specific case.

I understand your frustrations with the car given the issues you have had. In some instances selling it may be the only way to resolve your negative feelings towards the car. For those of us who are not willing to toss away 10 grand in a loss out of spite for an inanimate object, there may be a few things you can do.

Although I know only very little about your struggles with this vehicle putting a call to Infiniti (great work EXceptional) may get you the location of a specialist who can evaluate the condition of you passenger seat Occupant Classification System. This is a relatively new system and (when working correctly) can tell the air bag control unit the weight and positioning of the "load" on the passenger seat. If there is a fault detected in the system there are two different diagnostic levels that will hold fault codes in the airbag system.

If the OCS zero set was performed after the seat bottom was replaced and there are no fault codes than the light is not that much of an issue. What would concern me would be the flashing of the air bag indicator light in the gauge cluster. That will indicate a fault is stored in the AB control units memory.

[hell167]

Yeah I'm gonna bring it to another dealership to see they can fix this when I have some time. The thing is, that I didn't even get the red airbag warning in my dash when the error code B1032 came up to prompt them to replace my passenger seat bottom. When I asked them about that, they just said that its still an open case and it will be something added and sent to Infiniti. Then basically implying to not come back for this problem. This just makes me think that even if there is a serious problem, I have no way to know.