What have you had fixed under warranty?

Discussion of Infiniti's amazing (and underrated) sport-luxury crossovers, the EX35 and EX37. For 2014, the EX series will be renamed QX50, in line with Ininfiit's new naming conventions.
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XIS
Posts: 865
Joined: Wed Aug 24, 2011 11:00 am
Car: 08 Infiniti EX35 RWD
17 Infiniti QX30 Sport
Location: The Desert

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Nothing mechanical for me. Just a few little buggers...
I will go first.

window rubber on outside of car. it turned real gummy and was replaced under wty
sunroof seal/gasket
brake rotors resurfaced
rear hatch struts replaced
fuel gage sending units, one in the fuel pump
A/C compressor replaced due to noise
Previous owner had the fuel pump and steering column motor replaced


I think that's it. Not great, but not horrible.

To compare with my 07 RDX that I had 4 years:
Battery 2x
front speakers
rear hatch struts
alignment issue that they could not solve. Always pulled to right even though alignment was spot on.

My 02 IS300 that I had 5 yrs
Battery
front brakes (under wty)

that was it for the Lexus... Uber reliable


User avatar
XIS
Posts: 865
Joined: Wed Aug 24, 2011 11:00 am
Car: 08 Infiniti EX35 RWD
17 Infiniti QX30 Sport
Location: The Desert

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just trying to start conversation and add some life here. can't blame me for trying.

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NJGuy
Posts: 557
Joined: Fri Sep 23, 2011 10:05 am
Car: 2008 Infiniti EX35 Journey AWD

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Ok, I'll bite.

I've only had two things fixed under warranty:
1. Passenger side sun visor; the mirror cover hinge was broken, and the dealership decided to replace the entire visor.
2. Leaking moon roof; it would leak a little bit at the back, but would only happen during the forced air drying cycle at the car wash. The dealership adjusted the moon roof, and the leaks stopped.

CDNicecube
Posts: 233
Joined: Fri Oct 15, 2010 6:58 pm
Car: 2010 EX35 Journey+Tech+Navi
Location: Kanata Ontario

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And as for me
1) the driver's seat was totally replaced, and the door sill which they damage when replacing the seat. This is because the driver's sear was moving back and forth under hard stops and acceleration. Apparently it was a 5k expense for them.
2) the driver's seat back was also changed later. Why? Because they had out the wrong type of seat and it was too wide (I think they installed a seat from an FX!)
3) Driver's side mirror was changed because it distorted the image. But it is still distorted. But I am living fine with it.

Then there are the normal updates to the Nav system, and transmission (?) that they did (there was a TBS).

Overall that is it. But I think that there might be something wrong with the front end. I feel some "roughness" when I turn hard right but also left. Anyone else?

atlanta11
Posts: 25
Joined: Tue Oct 25, 2011 5:57 pm

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Not one thing thus far. However, its still fairly new with it being run for only 12 months and 15k miles

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EXceptional
Posts: 1222
Joined: Sun Apr 06, 2008 7:54 pm
Car: 2008 Aspen Pearl EX35 Freakin Loaded!

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Faulty "Stay in your lane" Camera.

Thats it.

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AWGD8
Posts: 1071
Joined: Wed Sep 10, 2008 5:34 pm
Car: 2008 EX35 AWD JOURNEY

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1) Fuel pump hums for a seconds after or before starting the car.

2) Fuel pump does not give an accurate Miles to Empty reading. Replaced the fuel pump for the second time.

3) Steering rack replaced , due to noise or vibration coming from the front when you turn the steering to the right.

4) 3rd-4th transmission sensor replaced . transmission reading stucked in D mode. Manual and DS mode inoperable.

5) Steering pump replaced due to Loss of power steering.

6) Left passenger vanity mirror broke and replaced the whole left visor.

7) Replaced front pads and resurface front rotor under warranty due to abnormal wear on the front brake caused by defect on the heat shield design.

8) I havent got a chance to ask them, but the cover for the cup holder at the rear seat is not closing evenly.

With all these repairs, I decided to get an extended warranty from New Jersey. The lady does not work there anymore and she basically beat Courtney's price (Arizona) by $25 :biggrin: Peace of mind is Priceless with the history of my car.... :facepalm:

TimGinCentralNJ
Posts: 199
Joined: Tue Jul 05, 2011 7:00 am
Car: 2008 Infiniti EX Journey AWD

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Only things I've had replaced under warranty have been 1 tire pressure sending unit (was leaking), and my passenger-front door lock actuator. Haven't quite "paid for" my Infiniti extended warranty just yet ;)

Good thread though!
Tim

Leadfootgirl
Posts: 46
Joined: Fri Feb 26, 2010 6:30 pm
Car: Infiniti EX Journey AWD 2008

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Thought I'd add mine since I don't seem to have the best of luck with my cars.

1. Fuel pump had to be replaced since gas level wouldn't show filled even though I filled it all the way.
2. Driver's side vanity lights kept burning out, had it replaced twice already. I have a feeling it'll go out away but my warranty expired in August.
3. Heater core replacement, drain a/c - more hassle than I've ever experienced and took over 4 months to finally diagnose and fix.

I think 1 and 3 are pretty big items so if not under warranty, it would have cost a ton of $$. I did cave and buy the extended warranty offered by Costco just recently. It's more $$ but it gives me some peace of mind for the next 6 years in case anything major happens. Hopefully not.

googleman
Posts: 134
Joined: Mon Sep 08, 2008 7:00 am

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Leadfootgirl wrote:Thought I'd add mine since I don't seem to have the best of luck with my cars.

1. Fuel pump had to be replaced since gas level wouldn't show filled even though I filled it all the way.
2. Driver's side vanity lights kept burning out, had it replaced twice already. I have a feeling it'll go out away but my warranty expired in August.
3. Heater core replacement, drain a/c - more hassle than I've ever experienced and took over 4 months to finally diagnose and fix.

I think 1 and 3 are pretty big items so if not under warranty, it would have cost a ton of $$. I did cave and buy the extended warranty offered by Costco just recently. It's more $$ but it gives me some peace of mind for the next 6 years in case anything major happens. Hopefully not.
Sorry, what is the extended warranty offer from Costco? Thanks.

User avatar
EXceptional
Posts: 1222
Joined: Sun Apr 06, 2008 7:54 pm
Car: 2008 Aspen Pearl EX35 Freakin Loaded!

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Costco is selling EX35's ?

googleman
Posts: 134
Joined: Mon Sep 08, 2008 7:00 am

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EXceptional wrote:Costco is selling EX35's ?
Apparently yes:

http://www2.costco.com/Browse/Product.a ... lang=en-US

Seriously though, I am really curious how Costco's extended warranty compares to the ones offered by the dealers.

Leadfootgirl
Posts: 46
Joined: Fri Feb 26, 2010 6:30 pm
Car: Infiniti EX Journey AWD 2008

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:bowrofl: Wow, Costco does sell an EX! Sorry for the delay in replying Googleman.

Costco sells the insurance as a middleman I guess. The insurance company that covers California is different than one that covers other states for some reason.

Here are some highlights:
Basic exclusions include normal maintenance/wear and tear items (oil change, brakes, tires)
Deductible is $100 per covered repair (I think there was another deductible option too)
Includes roadside assistance and towing (I thought about dropping AAA but still debating)
Rental of up to $35/day is covered up to 10 days
Travel interruption coverage (up to $75/day or $375/occurrence)
Also transferable to the new owner if you pay $40 transfer fee
Cancel first 60 days, full refund
If cancel other times, they prorate the refund amount

Payment is pretty flexible - I downed 10% first month, then the rest is spread over the next 18 months, 0% interest.

They quote their prices based on your current mileage. My car was about 32,500 miles at the time so I'm paying $2217 for 6 years, 60,000 miles. How does that compare to the regular manufacturer's extended warranty cost and coverage, anyone know? I asked my service adviser the last time I was there about it (right when it was about to expire) but he didn't really pay attention to my question so it was a loss for them since I ended up buying it through Costco.

I can give you a copy of the actual terms and conditions but can't seem to find an attach button on here.


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