Post by
Bubba1 »
https://forums.nicoclub.com/bubba1-u2509.html
Sat Aug 01, 2015 4:03 am
This one^ made the national news as well as going viral. In this age of instant internet shaming, this dealer did not do enough to repair the damage they caused. The employee had to get terminated, duh. But the woman's radio not only was still unfixed, plus had 200 miles put on it for a radio repair, and presumably a half tank less of gas. The service manager also blew it hugely by blowing her off. He should probably lose his job too. The owner of the dealer (not a sales manager) needs to step in and make thnigs right at this point. They don't need to replace her car as the owner requested, but at the very least, they should pay for her radio repair (performed by another dealer), reimburse her the gas/mileage they used, and apologize formally. The Monica Lewinsky effect can impact a business hard. The dealer needs to recognize that. I can't imagine anyone seeing that report will want their Kia serviced there.