Post by
hegihome »
https://forums.nicoclub.com/hegihome-u85863.html
Fri Jan 11, 2008 3:01 am
I dealt with Infiniti Consumer affairs for several weeks. They said that since I was outside my warranty, then I was on my own. I asked to speak with the regional manager, and I was told my Infiniti Consumer Affairs that they are not allowed to speak with customers (they can speak to dealerships and Consumer Affairs), but I could send a letter to their PO box to complain. They would not even give me a name of a person to send it to. So, I sent a letter to the corporate office and asked them for some assistance because I did not think that this should happen. I asked them to please respond ASAP since I was renting a car while waiting for an answer. THEY CALLED ME 6 WEEKS LATER to tell me that I was outside my warranty and said they could not help. I had already had someone else fix my engine by that time. Infiniti converted my from a very loyal customer to someone who absolutely despises them.