I understand your frustration and I'm not saying the problem is no big deal...it IS a big deal- you spent good money for a vehicle and you have a situation that needs to be resolved.....but being one myself, I cant help but think you should consider the service mgr's side if it.....In a perfect world, everyone remembers to follow up and resolve everything they are involved in. On the other hand, everyone is busy with many things and they don't allways remember everything...in this case, this dealers service dept has to wait for answers from thier factory / supplier - who knows how long they may have to wait? The system is most likely first-come first-served where they send a message in with contact info and then wait for an available person to respond....I think they are being reasonable and trying to help...IMO it's worse to give the "we'll call ya when we know something" line and then stuff comes up, or the factory guy is out of town and his voice mail is full, or whatever....and then you end up never calling the customer back......I very often tell customers to call me if I don't call back within a certain time just becuase of this....and I have had jobs sit for weeks at a time 'cause we need info from the engineering dept of a manufacturer while they figure out an answer to the problem we present them with.....It sounds like you found a better sevice dept to deal with - be pateint, be reasonable and work with them - but don't hesitate to make that call and just say you're "checking in" to see if there are any ideas yet...pozniakr wrote:.... The second Nissan dealer said they woud call the Nissan Help Desk to see if they can pinpoint my problem but then added, "If you don't hear back from us in five days, give us a call". Give them a call...what customer service.