Two week old car and dealer buffing job sucks what do I do?

[abice]

Just bought a 2009 Infiniti G37 not two weeks ago have put 700 miles on the car since Have washed it once myself with sponge and hose didn't notice the ruined hood cuz I was in the sun and really wasn't paying attention, second time washed the car was yesterday decided to put a couple coats of wax on the car, (I have some experience detailing) I don't use a buffer just use clean microfiber towels and I lot of elbow grease, finally took a good hard look at the hood and said to myself "now why after two washes and two coats of wax will these swirls and lines not come out of my hood?'' pulled my dad aside pulled my friend aside and said take a look at this what is it? They go uhhh thats a terrible detailing job and those are buffer swirls from a mechanical buffer. I've had the car two weeks only bad spots on the car are the hood and trunk. Paint and body is obviously under warranty, however, this was the dealers fault with there detailing job because they detailed it before I was aloud to pick it up. Now I paid 45000 for a car that I just bought two weeks ago that has a hood and trunk messed up because of the dealers bad detailing job. AM I Correct and what does this entitle me to do and how should I do it. Tomorrow morning i'm calling my salesmen first thing. how else should I go about this?

[zozoka1212]

Is iy black?

Hate to say it but you are in the dealers hand righ now.

Rule number 1. If you buy a car before you take it over. Inspect it. Deeply and detailed inspection. If it takes 2 hours it takes 2 hours. That would of save you from this situation.

After 2 weeks they probably say it wasn't there when they gave you the car. Would be surprised if they will fix it for you. Worth to try it.

Hope everything gets sorted out for you.

Also not sure if I would give it to them to fix it. If they couldn't do it right at the first time I don't think they will get it any better the secon time.

I'd just buff it out myself or take it to the pros and get it over with.

[Poyzinous]

I would go ahead and contact your dealer, but be very respectful and dont flip on them because like zozo said, they could drop you like a dinner plate. Instead, if they don't help you, contact an infiniti rep, and express your concerns, but remember never to be the D-bag, or people will be less likely to help you.

[abice]

exactly that's what i was I was gonna do be nice about it, yes it's a black car and if they won't fix it for me how will buffing it more or taking it to a professional make it better because I'm pretty sure they took the clearcoat right off the hood, how and why I didn't notice it before is simple, I just bought a brand new 45000 dollar car and was mainly concerned with getting in it and driving you know, ill see I'm gonna call today to see what they can do, I mean the guys at the dealership are not pricks I can tell ya that much there very good and helpful so I might get lucky.

[zozoka1212]

Well I understand you were to excited(you might pay the price for it) that's why I think this was a good lesson. The way I do, no matter how much the car cost. Before I sign the last paper I double check everything. I buy new cars every 2-3 years for myself and m wife. I never had issue but that does not mean I won't. So I'll keep going the way I always do.

If you had such a hard time notice it at the first time. I don't think the clear coat is gone. Without seing it or see a picture of it hard to tell. It takes lot more than that. You have the shelf healing clear coat if I don't mistaken. That should take care of swirl marks itself. I had a black 07 before my 08 and they "cleaned" it before only once although I told them not to. The service rep told me sorry we cleaned your car acidently. I told him straight to come out to see how much swirl marks I've got. We got out and showed him why I specifically asked not too clean. I told them I 'll go home and try to fix it if I can't I'll take it to a shop and send the bill to them. The service manager agreed and told me to see him if the buffing won't work out. I was able to buff it out without any issue. From that point they had put the "Do not wash" Highlighted on the service order every time I go for service. Also they know I check the car inside and out after service. I don't leave till I check my car. LOL

About how helpful they are. Well you should find out now. Since they are helful for sure when you bring money. They need your money. Hope they'll be the same after when there is no money involved only relationship and maybe money at the next car buy. Should find out soon.

As I said before hope they help you and it gets fixed. Keep us posted please.

[370Z/28]

My car had swirl marks from the dealer. I just waxed my car with cheap ole red bottle Mequairs. It has a lot of cleaner in it and it is abrasive. Just enough to get my car nice and shiny again. Now that I have it the way I want it, I will use nothing but Zaino on it. Mequairs leaves HORRIBLE residue!

[abice]

don't say that meguairs is all I use, I talked to them today and they said that I need to bring in it on thursday and they will take a look, now its been sitting outside over night and naturally has collected pollen and once you take it out of the sun and add pollen too it its harder to see the swirls but every time you wash it the swirls are plain and noticeable. Zo now if lets say the can't or wont do anything in your case you buffed it out, did u use a buffing machine or did u take it to a professional and what kind of professional am would i be looking for?thanks for the help guys.

[zozoka1212]

At least they did not reject you right away. That's a good sign. Hope they will help you ou.

I used a buffing machine. If you never used one I highly suggest not to try it on your G. Either get somebody to help you or take it to a pro shop.

If I were you I would post on the EX forum here at Nico. They have more experience with the sealfhealing paint. They have been using it a year longer than the G owners. They can tell you if the self healing paint would fix itself or not with swirls.

[SpenceG37s]

Hey!

I noticed your in NY too! Im in White Plains/ Valhalla NY do a mapquest 10601/ or 10595.

I have a 2009 Athens Blue G37s and I took it to dealer about a month ago ... they do 'free' washes with service. The guy who washed it really f***ed the car up .. either hard brush or soft very dirty brush. I was pissed, but the dealer "buffed it out" when I took it back a week later. They spent maybe 45-1hr and it took out surface marks but still left tons of swirls in the car. I was furious because the car was spotless before bringing it to them to begin with. However, I didn't want to burn my bridges with the dealer, so I just said thanks and figured at least they got most of worst out ... and left. Cried whole way home.

Anyway I went on http://www.autogeek.net/ and bought like $300 in stuff. I got a Orbital Buffer (Griot's Garage) and Griot's Garage 4-step polish. I also bought a ton of Meguiar's wax that I personally think is the best. Works excellent! Don't do this yourself if you don't know what your doing!!! With a Obital Buffer you can't 'burn the clear coat' like you used to be able to do with a machine buffer, but if you don't know what your doing with the polish you can really f*** up the car.

So anyway ... email me ([email protected]) let's talk .. maybe meet up and spend a day buffing out our cars !! Would be awesome I wonder how far away in NY you are. Let me know ... if anything I could at least get you going with learning how to detail your G37!

It amazes me that people don't notice 'swirl' marks and huge f***en brush marks ... so I get excited when somebody else does and makes me feel like i'm not as crazy !!! lol Consider if the dealer did this when your car was new .. do you really thing they know wtf they are doing anyway .. keep it away from them !!! It's sad "car dealers' can't wash cars.

Hope to hear from you soon !

[SpenceG37s]

hey

If you want to know more .. I had a black G35 before this G37 I have now. Decided two summer ago to take it to detailer. Paid $200 and they messed up big time ! They used a wool pad and covered with black wax. Two days after and rain it looked like hell. Had to fight with them for weeks, but could not get money back .. I seriously had bad thoughts of doing stuff to their establishment at night. I mean come on a detailer that can't detail a car! It's like going to dentist and he rips out a tooth when your there for a cleaning. Ooppps sry! Don't trust anyone .. but If you go to the dealer before you even see anyone check what the other cars look like on the lot .. especially the 'new' ones they are trying to sell. If the look like hell then get back in your car and go home.

1st Polish - Foam Pad (Cut's down 'Microns' of clear to elminate not fill swirls)

2nd Sealant (Not necessary for brand new car, but needed if you do significant polish)

3rd Wax - Foam Pad(Protects and 'fills' any larger swirls and scratches)

If you just 'wax' you aren't making the swirl's go away .. Polish is what you need, but wax after to fill deeper ones becuase you can't polish 'too much' as you want clear left on the car for the next polishes over the next few years.

[Tampa G35 Sedan 6MT]

This is why I do all my own washing... Everyone else doesn't give a rats A$$ about your car! Only you will and that is the end of the story.

Live an learn and then wash your own car But I don't trust anyone either.

[abice]

Well the dealers solution was that it wasn't buffer marks and it was wax that wasn't buffed out all the way and it had been left on the car yeah okay that's there covering excuse, and he said that next week they need an hour to an hour and a half with the car, and there gonna put a "nice glaze" on it he said, he said they only use meguiars products, I told them that I would like to be present when they do the detailing work on the car, he said okay, and I said look if this doesn't fix it and I'm gonna be a stickler about it can we go further if need by, he said yes, so it sounds like there gonna work with me with it so i guess I won in that aspect, however, im still not happy with the answer, I would have liked them to give me a new hood, but how could they really see the marks cuz its been sitting in the rain for two days now and theres no sunlight what so ever so how can they really see, and I'm a little pissed off at the fact that I feel like he basically accused me of doing it, but I'm not gonna sit there and scream and yell about it, I dont Know, I'm just not satisfied!! I feel like its not gonna fix the problem

[pfarmer]

Well the dealers solution was that it wasn't buffer marks and it was wax that wasn't buffed out all the way and it had been left on the car yeah okay that's there covering excuse, and he said that next week they need an hour to an hour and a half with the car, and there gonna put a "nice glaze" on it he said, he said they only use meguiars products, I told them that I would like to be present when they do the detailing work on the car, he said okay, and I said look if this doesn't fix it and I'm gonna be a stickler about it can we go further if need by, he said yes, so it sounds like there gonna work with me with it so i guess I won in that aspect, however, im still not happy with the answer, I would have liked them to give me a new hood, but how could they really see the marks cuz its been sitting in the rain for two days now and theres no sunlight what so ever so how can they really see, and I'm a little pissed off at the fact that I feel like he basically accused me of doing it, but I'm not gonna sit there and scream and yell about it, I dont Know, I'm just not satisfied!! I feel like its not gonna fix the problem

I doubt it was wax left on by them, if it was you I could understand that but I am not saying that is the case. If you washed it twice and wax it with two coats then any wax left by them should have been removed. The only wax left should be yours and could be rubbed out.

Are they actually swirl marks by a buffer? Are the lines more in line with the car either in the long direction of the car or the width? If so they actually may be from a mechanical car was with inadequate water on one of the brushes. I used to work at one of these in another lifetime and saw a new car where it actually took the paint down to metal when we completely lost water to one of the brushes that runs down the side. The same thing can happen with a top brush. A lot of car washes now use different types of brushes due to this possibility.

Another possibility is that these are not swirl marks but are actually in the paint itself (or under it) from the factory. Due to how they paint cars now I sort of doubt it being in the paint but...........

I wonder, is it really common practice or even necessary to use a buffer in dealer prep of a new car? I guess it depends on how the protective wrapping comes off.

Perry

[abice]

Well the only spot on the car where I see the scratches is the hood and faintly on the trunk. It goes in perfect circle swirl patterns across the hood and like u said if it was done by me I could have buff it out I went over each coat good a couple times to buff the wax out and seriously I couldn't press any harder while buffing without cracking the hood, and like I even looked real close at the lines and they look like little scratches in the paint and like if it had been wax and I ran my finger over it it would have disappeared or smeared nothing happened when I ran my finger over it. And as far as a mechanical car wash I don't take it there and wont so if it is that that really is there fault because they have taken the car for a free wash twice since I've had it once when I got the oil done and right before I drove the car home.. soo that is there fault once again. I'm just not real happy like I said with there attempt at solving the problem, but then again maybe it is a good solution to it I just am not aware of it. I mean I don't know I'm a literal person and I would think the way to get scratches and shine back in the paint would be to get a new hood and repaint it but I dont know I'm not a car genius or professional I just know a little bit about detailing you know

[smockers83]

What concerns me is two of your statements. First, you said you use a lot of elbow grease. Secondly, and most recently, you said you pressed as hard as you could without cracking the hood. Now, I don't know what kind of detailing experience you have, but you shouldn't be pressing hard at all. When waxing, you let the wax and applicator do the work for you, like sanding (you never put weight on a sander or sanding block). A little pressure may be used when buffing the wax off, but very much.

Using too much pressure in either step will cause your swirl marks and you can get them in perfect circles regardless of whether you use a buffer or do it by hand.

[abice]

no when I apply wax I don't use pressure only when I'm buffing it out and the only spot I tried to push a little harder was when I found the swirl marks on the hood and after the wax has first dried I just take cotton towel and wipe as much of the dried wax off as I can then I go back over the car with a nice heavy microfiber towel, then once I saw the swirls not coming out on the hood after that, I was like hmm well maybe I need to be a little bit firmer and it really didn't work