Turbo Kit for Versa coming soon!!!

[proxim2020]

Agreed. When I purchase a product, I don't only base it on quality but also the level of customer service. Knowing the industry really won't help you in some of the situations. Some were about not returning calls or replying back to emails within a timely fashion. I've seen tons upon tons of small shop owners that make custom parts for customers who spend the a certain portion of their day responding to customers. Although it's very time consuming and annoying at times, they want to make their customers are satisfied. People who receive a good experience will tell 2 people about it. But people who receive bad business will tell 11 people about their experience. (But then again 78% of statistics are made up ). Communication is key.

This makes me think twice about buying from this company.

When I talked to you, what I told you was correct, we were in a cash flow crunch and I did not have an abundance of funds at that time to give you. We have since been financially okay as but as any business these pockets of financial hardship come and go. In small business they are a little more stressful but they take place in all sorts.

I don't think refunds should be delayed because cash flow and budget problems. Yes this is a small business, but if it would like to become a big business they will need to act like one. There should be reserved capital for situations like this. When the customer handed over the money, he created a contract with them. If the company wasn't able to produce the product in a reasonable amount of time, the money should be refunded back. This shouldn't be contingent on current cash flow or projected capital. Remember this is a business, not Tommy giving Dave down the street some money to build something for him.

By all means, I'm not bashing ZPI. I believe they probably make some pretty good products. But as far as business goes (from reading the postings) they still need to bring up their level of customer service. That could have all changed by now. I'm not the type of person that lets a few rotten apples spoil the bunch. I have a pretty open mind.

[Jemdawg]

If ZPI has such great products, their business should be booming. You would think with the high demand for the high quality products they could hire more help.

[ZPIracing]

ZPIracing has been an up and coming parts manufacturer for the last 3 years. The 5-6 bad threads posted can easily be counteracted with the hundreds of threads praising us. We have the largest Scion parts catalog in the world and while this is a great feat we have had bumps in the road.

ZPIracing strives to have some of the best customer service and highest quality products period. In any business you can not make everyone happy no matter how hard you strive. We have continued to refine our business to eliminate the issues that have occurred in the past.

For a anyone a company or not to say they do not make mistakes or have cash flow issues etc.. is ludicrous. What we do to learn from these issues and miastakes to assure they do not repeat themselves is what is important. I can assure you the issues of the past will not be the issues of the future. We continue to develop innovative products and bring the highest quality to market first. Our dedication to the customer and the cars we develop parts for is second to none; you will see this in every tech call and part purchased.

[Scion Guy]

I would say having to refund over $90,000 a little more than just a "cash flow issue." I would call that being irresponsible with other peoples hard earned money.

What we do to learn from these issues and miastakes to assure they do not repeat themselves is what is important. I can assure you the issues of the past will not be the issues of the future.

That's funny Kenny I guess these problems seem to follow you for some reason. Exactly how many shops have you opened in Louisville and then proceeded to run into the ground? I've heard about Redline Performance are there any others you wish to share with these fine people?

Could your business practices play any part in why ZPI is looked upon as a second rate shop even in your own home town?

I live right next to ZPI and that company is viewed as the leader of the turbo kits for the TC, but they blow too much stuff up. I haven't seen one car leave their shop and realy last.

Quote found here http://www.howardforums.com/ar....html

[Jemdawg]

We can't take the opinions of these teenaged scion owners too seriously. Most of them are probably blowing the situation out of proportion, so unless you have something constructive to say, don't bother criticizing ZPI without a purpose or a goal. And don't say it's for justice or something, because we all know it is not.

[Scion Guy]

Your profile says you are 18. Does that make your experiences any less valid than someone who is older? Age has no baring on the truth.

I mean seriously this guy had $2400 held hostage by this company for over a year. They readily admitted they owed him the money but didn't pay him for over a month after he posted this thread. http://www.scionlife.com/forum...t=zpiI that the kind of business you would want to deal with?

If you doubt the validity of anything I have posted contact one your fellow members that live in Louisville. Looking at your regional forums there appears to be quite a few in the area.

Better yet let ZPI deny anything that I have posted.

Modified by Scion Guy at 7:53 PM 10/27/2006
Modified by Scion Guy at 7:55 PM 10/27/2006

[proxim2020]

I think this is beginning to go a little further than it should. This really isn't a place to bash someone else company because of past experiences with them. It's beginning to look like you may have something out for this guy. We have been gracious to let you share your opinion with us even though you are admitly a Scion guy. You have made you opinion clear in more than one posting.

Again thank you for your time and the information that you provided. I think we can let users decided for themselves if they would like to do business with this company or not.

[Jemdawg]

I think this is beginning to go a little further than it should. This really isn't a place to bash someone else company because of past experiences with them. It's beginning to look like you may have something out for this guy. We have been gracious to let you share your opinion with us even though you are admitly a Scion guy. You have made you opinion clear in more than one posting.

Again thank you for your time and the information that you provided. I think we can let users decided for themselves if they would like to do business with this company or not.

Agreed, and exactly my point.

You're not welcome here as far as I'm concerned, Scion d00d. I'm not a big fan of how you present yourself and your general outlook on everyone else. You need to learn how to be more passive, you enjoy attacking everybody in your way rather than using your reason and being constructive; you enjoy destroying, and for that, I don't like you.

[AZhitman]

We can't take the opinions of these teenaged scion owners too seriously.

Hmmm.... Our demographic here isn't much older ...

I don't have a problem with ScionGuy posting up some enlightenment, as long as he's not posting any falsehoods. I'll be keeping a close eye on this thread.

[MinisterofDOOM]

You're not welcome here as far as I'm concerned, Scion d00d. I'm not a big fan of how you present yourself and your general outlook on everyone else. You need to learn how to be more passive, you enjoy attacking everybody in your way rather than using your reason and being constructive; you enjoy destroying, and for that, I don't like you.

I thought Scion Guy presented himself well, providing facts and not resorting to anger, profanity, or anything else that wasn't called for.

I'll say this:

The NICO staff has never had a problem with people voicing their opinions about companies on our boards as long as they keep things civil. Our members try to help each other out, and I can think of several instances where some truly dirty companies have been "exposed" with the help of members here. We don't have a problem with a company stepping up to defend itself, either...it's only fair.

That is not to say that we do not look at things objectively. We don't make decisions based on what one single member says. We always look at the whole picture.We've done our research, and it would seem that Scion Guy is far from the only person with complaints about the company, so we're inclined to believe him.

I'd like for the ZPI deal to become a non-issue, and hate drama, so I'm hoping all of this can end here. If ZPI wants to continue promoting their product, they can look into an advertising contract like everyone else.