Trunk Plastic Trim Fit & Finish Issues

[2013RogueSE]

I don't know if I should start a new thread for this, it's something I noticed today while putting some groceries in the trunk area. The plastic covers inside on the sides, where the black plastic meets the beige plastic close to the back of the cargo area, they have a few mm of gap.. it's like they are not right next to each other, they are not flush with each other as they should be, this is where the tonneau cover latches on. Is this normal? Or something I should bring to the attention of the dealer?

[Rogue One]

Probably not worth getting worked up over. Nissan has taken flack in the past for their fit/finnish not being up to snuff. It's something they've worked hard to correct on the second gen model, which led to a delay in getting them to show rooms.

Of course you can still bring it to their attention the next time you're at the dealership.

[TrevorK]

I don't know if I should start a new thread for this, it's something I noticed today while putting some groceries in the trunk area. The plastic covers inside on the sides, where the black plastic meets the beige plastic close to the back of the cargo area, they have a few mm of gap.. it's like they are not right next to each other, they are not flush with each other as they should be, this is where the tonneau cover latches on. Is this normal? Or something I should bring to the attention of the dealer?

If you posted some pictures I am sure some of us would post similar pictures of our Rogues and you could see whether yours is normal or not.

[2013RogueSE]

I'll post some pictures shortly. Also, I removed the wheel locks from the wheels and put on the stock lug nuts, as I read a topic here of someone losing their lock key and having to remove them the hard way. It's a pretty peaceful where I live, I don't think someone will go to all the trouble of stealing the wheels. Also, I would like everyone to know that the crush washers that you need for the drain plug can be bought pretty cheap at auto parts stores. The dorman part number for the same crush washer is DOR-097-134, which can be had for a mere 53 cents, I bought a pack of 10 from my a local auto parts store. The stealership wanted $1.80 for one plus taxes.

[2013RogueSE]

[2013RogueSE]

[darylzero]

^^ Personally I don't think it should look like that. If it was my brand new Rogue I would take it back to the dealer and have them fix it.

[2013RogueSE]

^^ Personally I don't think it should look like that. If it was my brand new Rogue I would take it back to the dealer and have them fix it.

Yeah, the gap gets wider closer to the back of the vehicle, I can see a couple of tabs on the black plastic which seem like are not in their place.

[Rogue One]

^^ Personally I don't think it should look like that. If it was my brand new Rogue I would take it back to the dealer and have them fix it.

Yeah, the gap gets wider closer to the back of the vehicle, I can see a couple of tabs on the black plastic which seem like are not in their place.

Now that's a gap!
Sorry, didn't expect it to be that wide. Definitely not normal. I took a quick look at mine, and I can barely get a piece of paper in the joint. Yours looks like it's wider than the thickness of a credit card, which is really excessive especially if it's even wider farther back. Darylzero is absolutely right, take it back and have them correct it. Beforehand make sure to go over every square inch of your car, in case there's other things that may need to be addressed. Don't want to alarm you, but if they let that go by, who knows what else may be amiss.

[ImStricken06]

guys stay on topic please. why does one think that a thread titled "Used 5w20 synthetic motor oil for my first oil change." has anything to do with fit & finish of interior parts?

[Rogue One]

guys stay on topic please. why does one think that a thread titled "Used 5w20 synthetic motor oil for my first oil change." has anything to do with fit & finish of interior parts?

Because the OP posted this:

I don't know if I should start a new thread for this, it's something I noticed today while putting some groceries in the trunk area. The plastic covers inside on the sides, where the black plastic meets the beige plastic close to the back of the cargo area, they have a few mm of gap.. it's like they are not right next to each other, they are not flush with each other as they should be, this is where the tonneau cover latches on. Is this normal? Or something I should bring to the attention of the dealer?

[2013RogueSE]

Went to the dealer today but they didn't really do anything to fix the issue. The service advisor who is kind of a douchebag basically pulled up the black plastic with force on the passenger side and the gap decreased a bit, it's about the same as the left side now, which is the last two pictures I posted. The gap is still there, the 2013 Rogue they had in the showroom at no gap at all. I felt like a waste of time to argue with him. Another thing I bought to his attention was the lift gate not opening fully and his explanation for that was that it's normal, it's supposed to be pushed all the way up by hand, the shocks are there just to hold it, he feels there's nothing wrong with it. However, the showroom Rogue's liftgate opens up fully by itself. Really s*** experience with the service dept.

[Rogue One]

Sorry to here that. Sadly, others have posted similar experiences at other Nissan dealerships. It's just baffeling that they'd treat customers this way. It's no wonder Nissan doesn't enjoy the same amount of customer loyalty other brands have.

[2013RogueSE]

The service adviser was a real a** hole. Made me feel like I was wasting his time or something. They didn't even take the car in for a tech to take a look at.

[ImStricken06]

call his boss, and tell him how you feel. watch a new attitude come about.

[2013RogueSE]

Ok, went and met the boss and they sent me to a nearby body shop, the guys looked at it but couldn't do much as the lower plastic (black) is screwed in a couple of place and can't be moved up and the upper (beige) plastic which over the headliner is in it's place with clips which they said can't really be moved down. So, the gap is still around the last two pics I posted for both sides. There's nothing they can do. Can others with a 2013 model Rogues please check if they also have this "fit and finish" issue as well? thanks.

[kerrton]

My 2008 Rogue looks exactly like this too, very wide gaps between those panels. I can understand how this puts dealer service centers in a bind because they can only fix something that is broken, defective, or out of spec (i.e. gaps too wide). If Nissan builds the car with wide tolerances, wide panel gaps there isn't much the dealer can do without taking a hit on the billable hours. Nissan has to approve to pay warranty work, otherwise the dealership doesn't get paid.

Bad situation for all involved, I obviously also understand it from the car owners perspective, but all things considered I was never really concerned with the detail.

[2013RogueSE]

I guess it really doesn't bother me that much. It's nothing to fight over, plus it's my car now, I don't think they will change or do a refund now. I heard in the states it's pretty common to get a car exchanged or refunded because of the lemon law where if you're at the dealer so many times within the first few month, the car is classified as a lemon. Not the case here in Canada though.

[Rogue One]

I guess it really doesn't bother me that much. It's nothing to fight over, plus it's my car now, I don't think they will change or do a refund now. I heard in the states it's pretty common to get a car exchanged or refunded because of the lemon law where if you're at the dealer so many times within the first few month, the car is classified as a lemon. Not the case here in Canada though.

So, no lemon laws in Canada? BTW, the issue you're having with the finish would not be covered under US lemon laws.

[2013RogueSE]

I guess it really doesn't bother me that much. It's nothing to fight over, plus it's my car now, I don't think they will change or do a refund now. I heard in the states it's pretty common to get a car exchanged or refunded because of the lemon law where if you're at the dealer so many times within the first few month, the car is classified as a lemon. Not the case here in Canada though.

So, no lemon laws in Canada? BTW, the issue you're having with the finish would not be covered under US lemon laws.

Ofcourse, it's not big of an issue. However, I have other issues, with the hatch not going up all the way ( I keep banging my head ), also lots of ticking and clicking sounds from the dash, could be due to cold weather. Some factory paint issues, and soft paint issues, paint prone to chipping.

[Rogue One]

Of course, it's not big of an issue. However, I have other issues, with the hatch not going up all the way ( I keep banging my head ), also lots of ticking and clicking sounds from the dash, could be due to cold weather. Some factory paint issues, and soft paint issues, paint prone to chipping.

Maybe it's me, but you sound really irritated. I'm sorry your unhappy with the fit and finish of your vehicle. But as they are cosmetic issues, not mechanical, they would not qualify under the lemon laws.

GM's Saturn division pioneered the 30 day return policy, but replaced it in 2002 in favor of a straight up exchange. That ended when GM killed off the brand in 2010. As far as I know, none of the car manufacture's offer anything like this. People in the US assume that the federal cooling-off rule applies, but that was written to protect consumers at home from high pressure door-to-door sales tactics. Automotive purchases are excluded. http://www.consumer.ftc.gov/articles/01 ... oling-rule You could try to convince the dealership that they should let you swap it for a different vehicle on their lot, but given all the details, paperwork, etc. needed to do this, I wouldn't hold my breath.

[2013RogueSE]

I'm not irritated, and not really looking for an exchange either. Just pointing out some of other things, it's a daily driver, and I bought it for the peace of mind of being covered for the next 5 years. Mechanically it's fine, no issues there. It's a cheap SUV. As long as it's reliable in the long run.

[TrevorK]

I guess it really doesn't bother me that much. It's nothing to fight over, plus it's my car now, I don't think they will change or do a refund now. I heard in the states it's pretty common to get a car exchanged or refunded because of the lemon law where if you're at the dealer so many times within the first few month, the car is classified as a lemon. Not the case here in Canada though.

Canada has an arbitration process in place that can force the dealer to repair the vehicle, or even buy it back:
http://www.camvap.ca

I stumbled across this recently as my mother-in-law has a brand new car that has been into the shop three times for the same problem (and leaves her stranded each time).

Before you can go through this, you of course have to go through the manufacturer's process completely, as dictated in the warranty.

[2013RogueSE]

My issues aren't really mechanical. They hatch lift shocks are called stays by the dealer service dept. meaning they are meant to keep the hatch in up position but not actually lift the hatch. So, they kind of got out of that one, no repair needed excuse. Even though their showroom model doesn't need any extra help to get it up. The trim issue again is not affecting the operation of anything and others here have reported similar issues as well. About the creeks and clicks from the dash when driving over small imperfections on the road, I guess from what I've read it's pretty normal for the Rogue, could also be due to the below freezing weather.

Basically, I don't have the time to argue over these problems with the service advisors. As long as it gets me from point a to point b and is mechanically sound. Again it's not a bad car it's just the after sales service of Nissan I think is really bad. At least the dealership I dealt with. I'm sure if something more serious happened I'll make sure they repair it as per the warranty.

Now others on this forum have reported exceptional service from some dealerships. I guess it depends from dealership to dealership. One bad apple (service advisor) gives the whole business a bad name.

[sprocket]

2013RogueSE, out of curiosity, does your Rogue come with a tow hitch trailer wiring?

I know that the trim needs to be partly removed by the dealer in order to install this accessory. Just trying to identify possible reasons.

[2013RogueSE]

No, doesn't have any hitch or wiring. However, if the trim was removed at one point and put back, would that cause this?