Even though I appear to be talking to myself, I thought I would post an update....well, for just me I guess. It has been an interesting morning so far.
When I called to make the appointment last week, the Nissan dude told me that I needed to bring the vehicle over and "drive it for them to try and replicate the issues". When I get there today, I wait for about 5 minutes by my vehicle as Nissan reps are walking back and forth past me.
When my rep comes over to assist me, I can tell he is all over the place. He is talking to me, writing down information on another customer's warranty paperwork, and just overall looking generally confused.
Here is how the conversation goes.
Nissan Rep: Ok, give me the keys
ME: Why, I thought I was going to drive you around to replicate the issue?
Nissan Rep: No, we are taking in to check it out repair whatever we find
ME: Oh, okay, no problem. Is there a loaner car ready for me?
Nissan Rep: A loaner car, no...you don't get one.
ME: What....I don't get one? You expect me to look at new nissans for the next 8 hours?
Nissan Rep: Okay, you can have one since you have such low mileage on your car....but I don't like to let people know they can get a rental, otherwise everyone would assume they can just have one.
ME: (confused and with I am sure a very animated "what?" look on my face) Oooookay.....?
So fast forward about 2 hours.
I am back at my place, with a loaner Nissan Rogue, and I get a phone call from the Nissan Rep.
NISSAN REP: Hey we found the problem, we took off the plastic panels on the hatch and we need to redo the wiring and window hardware behind the plastic trim....all told you are looking at about $150 out of pocket.
ME: Ummmm....I think you got the wrong # bro....I brought my Rogue in with transmission and air conditioning problems, not interior issues. (I am thinking you BETTER not have done that to my f**king car!)
NISSAN REP: Oh, you are right, sorry about that.
ME: Hey, while I have you on the phone...it was clear driving this loaner Rogue that mine has transmission issues and fuel consumption issues. This loaner was getting almost 10 mpg better gas mileage than mine on the way back to my house from Nissan, and the transmission was much more crisp on this loaner....clearly mine has some issues.
NISSAN REP: (sort of impatiently) Well how do you know what your MPG was, it was just a short trip, you only went like 8 miles?
ME: Ummm......you obviously aren't familiar with the Rogue. It has a real time MPG display on the dash, and even though it isn't perfectly accurate it still gives you a pretty good idea of the MPGs. 10 mpg difference between two identical vehicles, driven the same way, indicates there is an issue to me.
NISSAN REP: OH.....you are right, i'm sorry. I will let the guys know.
At this point, I am cringing thinking of calling these guys back. They have had my Rogue for going on 5 hours now, and hopefully they haven't torn apart the back hatch instead of fixing the transmission and a/c.
BUT...as I said...no one seems to care.
I will update myself as myself gets more information. Thanks self. You're welcome.