I'm sorry you, too, had a similar experience to mine. I still have no idea what I said or did to deserve the worst imaginable customer service from a car dealer I've experienced in 45 years of purchasing cars.
Re: your car being "as solid as can be." Brian told me every one of their cars is given a 126 point inspection 3 times: once before they ship it from Japan, once when it arrives in the US, and once before it leaves for the customer.
I wish I had been warned about Brian. Consider leaving a review on google reviews for top rank as I did.
I posted a comment like mine above on another forum 3 weeks ago:
https://www.supraforums.com/threads/top ... t-13904057
In less than 24 hours, Brian responded to my comment with the following online comment. He ignored every call and email I sent him (8 total) over a 2 month period, but as soon as he read my online comment, he left the below. Note that he states I had 2 numbers to call (I have only their 844 number, and he states in another thread that I was "blowing up his cell phone"). Again, I do not have a cell number for top rank, and I left 8 messages over a 2 months period trying contact them about what was already promised, as well as trying to contact them about titling my car because the DMV has issues with the paperwork.
Note the last sentence:
"Jeff, you sent me this email 6 days ago, while I was out sick with the flu.. additionally we do have a phone other than my personal number which you also have... either way I get back to work today to a slu of you spewing garbage all over the internet. We left our last conversation at you saying you were going to have a shop up the road from your house have a look at it. So before I even begin any sort of civil conversation with you about helping you fix something we already fixed once and sent you proof of ≥.. I am dying to know what your saying about not being able to register your car. I sent you everything you needed to do so. Is this a lack of competence on your part or is something truly missing? You have not been ignored, I do not exist to serve only you. You left one voicemail on our general office line and sent one email while I was out of the office and you instantly turn to the internet to slander and degrade me because you lack the knowledge to register a vehicle despite having "purchased 40+ cars" anyone who has ever registred a car knows the temporary registration is issued before you receive your title and registration in the mail, which according to your DMV is being mailed to you. Finally, you didn't spend 10s of thousands you spend 10... and i've given you above and beyond service just as I have with all of our customers regardless of the dollar amount. Yes the car took time to deliver because 1) as per your request we replaced all the window regulators with parts that needed to be sourced and shipped from Japan and 2) you wanted us to get the car shipped enclosed for as cheap as possible, which we did.
"I don't know what you're doing on a Supra Forum but I pity the person that you have your next JDM transaction with.
Here is the last email I sent to Brian, on 11/19/19, which was ignored as were all the rest. Does my email sound like I am being unreasonable after 2 months and 7 previous messages being ignored?
A few months ago, you told me that when you were in town, you would contact me about where to get the Multi/AV unit in the center console of my car fixed.
If you recall, importavehicle had repaired this prior to shipping the car to me, but it did not work when I took delivery of the car. My car has no a/c or heat.
I also have some questions about what other car and year (for example, a 1998 Infinit Q45) share parts with my car, so that I know what I can use for parts.
You also told me you would give me the name of a detailer to take out the water stains on the drivers door.
Finally, you said you would send me the 100 dollars I’m owed for shipping.
Please call me:XXX XXX XXXX
And here is the final email I sent to Sean (on 11/19/19) who appears to run toprank. I sent this because my last email to Brian was ignored, too.
Do I sound unreasonable?:
I purchased my 1993 Nissan Cima from toprank in May of this year. Just after purchasing the car, Brian came to my house near Minneapolis for a chat about my car, and in general JDM cars. My Cima is my first JDM purchase, but I had wanted to purchase additional JDM cars and have toprank locate them for me. Brian told me this is something that toprank does, and that he could help.
Regarding my Cima, I asked him about parts availability and locating them. He told me all customers of toprank can use toprank to source parts when needed. I said to him, does that mean I can call you whenever I need parts? He said absolutely. I asked him about registering and titling my car in Minnesota, and he said there would be no issue. I asked, if there is, will you help me as needed? He said he would.
When my Cima was ready for shipping, one of the window regulators died. It took a while for that to be repaired, and then another regulator failed. That, too, took some time. During this I interval, Brian had told me that the Multi/AV unit, which controls the heat and a/c, had failed, and that it, too, was being repaired. I appreciated it then, and now, that toprank took car of these repairs before shipping the car to me.
When I took delivery of the car in September of this year, the Multi AV unit was not working, and there were water stains on the driver’s door panel that were not there in the pictures on toprank’s website. As well there was a problem with paying the shipper, and I was owed $100. After talking on the phone with Brian about the shipping fee and the Multi/AV unit (see email below), he said he would contact the person that fixed the Multi/AV unit to find out how to repair it, and also would speak with the shipper. Finally, he told me he had found a detailer here in the twin cities that would address the water stains I mentioned above. He said he would be in the Twin Cities the follow week and would contact me then. It's been about 2 months, and though I have sent him several emails and left several messages, I have not heard back from him. I also sent him links to several cars I was interested in purchasing, as well as a list of the cars I was interested in, and again heard nothing back.
I’m seeking a contact so that I can discuss the Multi/AV unit repair. My car has no heat or A/C, and as you know, this is a very rare part. Also, I need some information on my car, such as what parts are compatible with it. For example, I think the Q45 from 1993-1999 may have parts that are interchangeable (specifically, my car needs shocks/struts), but I need to be able to ask questions about these things as issues arise. Overall, I need help with sourcing parts for my car, and Brian assured me toprank would be there for my part needs.
Also, when I went to title the car, they initially said they could not title it because there was no title. As soon as they told me this, I called and left a message for Brian. I never heard back from him. The DVS did eventually take the paperwork, but said there is chance the state will reject it. I will find out by Dec 19th, 2019
I want to mention that the overall condition of the Cima is excellent, just as Brian had initially described to me. There is not a single ding in the body, and it the power train is solid. It’s a very nice car. The original owner took very good car of it, to say the least. If not for the Muti/AV failure, I would be driving this car as my daily driver. Here in MN, winters are a bit cold, and with no heat, it is not doable.
Could you reply back, if you know, with someone that I can contact to get my Multi/AV unit fixed, as well as someone that can help me with titling my car if need be, and finally, a contact that I can have a conversation with about my car, its peculiarities, and how to get certain parts for it?
I still have not heard back from Sean or Brian. About 10 days ago, someone from top rank called (my caller ID showed the call was from their 844 number) but they did not leave a message. I called them back the same day and left a message asking that they call me back as I had seen they had called me. They never returned my call.
I will post this thread on other RX7, Supra, Cima, R32 and JDM websites to get the message out about what this dealer considers "good service". And I care nothing about whether toprank has the best cars, and sells them to the movie stars and/or the wealthy, and how respected toprank is. I will post my experience to warn others.