Thumbs down for customer service from SSautochrome

[JDMSIL80]

So I was waken up by a early phone call at 7am by somebody from SSautochrome. In responding to the dispute I posted regarding my blown turbo. If you want the full story, refer to this thread: zer...age=1

Apparently they are not satisfied with my dispute and they blamed EVERYTHING to the installer, they said its the mechanic's resonsibility to make sure there is no debris inside the manifold prior to install.

He then made an analogy: if you buy an aftermarket header, something fell out of it during driving and hit the tire, then you loose control and hit a pedestrian, who's fault would that be? This is such a weak response and makes no sense what so ever to my case.

He also questioned whether I have proof that the turbo was blown because of the manifold. I asked him to contact my Garrett dealer directly if want to find out. He hesitated and said they are not going to.

At this point, I was really mad and even though I was still asleep. I started flaming at him and told him how much time and money I had gone through in this issue. He was being very unfriendly and unhelpful. I swear this is the worst customer service I have ever had in my life. Our conversation lasted for about 20mins, he's gonna talk to his boss and see what they could do.

[rico05]

Caveat emptor man. Still sucks though. And his logic is flawed. It really is an issue that the tech didn't look at the mani prior to install. I mean, a booger that would be able to break off and kill a turbine blade would be pretty hard to miss. Good luck!

[themadscientist]

the people who build the crappy manifold have crappy customer service, are you suprized?