Thumb Up, Thumb Down!

[Jesda]

Well, just thought I'd say thanks to Patrick at Bommarito Infiniti's service department in Ellisville, MO (they call themselves the #1 Infiniti dealer in Missouri, and with their loaded selection, I believe it). Bommarito also sells Oldsmobile and Mazda.

I called a while ago about having my 92 Q45 serviced: I had the AC evacuated, flushed, receiver drier replaced, leak checked, pressure checked, and recharged. $500 with tax, and I was good to go! On time and as promised. Just in time for 105F 100% humidity conditions in St Louis. He even managed to save me some money on parts and recommended a local place for affordable tires, using him as a reference.

Prior to coming in, Patrick thoroughly described all of the components of my air conditioning system and how each operates, gave me an accurate estimate, and helped me understand what I was getting into. I rarely use dealer services, but with his explanation I felt very comfortable.

I should have stuck around longer to gawk at the stunning M45s they had on the lot, sun-protected under a tent. Based on the vast selection I saw there, I certainly believe it when they say theyre the largest dealer in Missouri.

And thumbs DOWN to Plaza Infiniti (also Porsche, Lexus, Audi, Land Rover, Cadillac, and unofficially Ferarri), which is only a few blocks away from my house, for their snobbish attitude and a poorly explained, vague estimate for AC work. I went in there later to buy an oil filter and o-ring, to find a place filled with cold attitudes and not a single Hello. A 'thank you' from the cashier after paying for my part would have been nice too. I handed cash to the lady, she gave me my change, and went right back to her conversation.

I hope to find technicians as nearby, affordable, and dependable as those I had in Spokane WA (TranceWorx on Dishman Rd and American Car Car on Sprague & Sullivan). Until then, I'll be paying a premium, and Bommarito Infiniti is so far fantastic.

Also, the guys at Wal-Mart Tire & Lube in Ballwin MO are extremely friendly and easy to deal with. A Mobil 1 10W30 oil change rings up to only $34.

Its worth driving an extra 20-30 minutes in heavy traffic to avoid Plaza Infiniti. I'll be writing letters to both dealers.

-Jesda

[DAEDALUS]

And send a copy of this to the regional office too.

[jefftrexler]

Wow....Plaza Infiniti sounds allot like Beaverton Infiniti. Why is it that high-end vehicle service centers always seem to have a "higher then thou" attitude? I bet they would have treated you allot different if you had pulled up in a new Q45 or M45.

[Jesda]

All dealers could learn a lesson from Saturn. There's magic to the way GM is able to sell so many average economy cars to loyal repeat customers.

[DAEDALUS]

I was surprised when I first heard Saturn was #2, but I don't think it's a coincidence that they have outstanding cutomer service and that their margin on new cars is pretty high relative to what you can haggle down to with other makes. No doubt their business model looks at things from a different perspective. In the end, they give a lot of people exactly what they want--great customer service, decent, well-marketed cars, and a no-haggle, fixed price.

[juiceman]

Had an ok service appt on the J once an was so so impressed.

Went back to look at cars and got a great deal, great service.

Had the car tinted there, gave me a loaner

They had to replace the sunroof gasket, they gave me a loaner

Everyon eis great, says hello Mr juiceman, thank you and have a nice day

I have had my car detailed three times for free and they said If i am around town by them to stop in for a free wash anytime.

They give loaners for any service appt.

Big thumbs up for this dealership.

PS they gave me some freebees without even asking. WooHoo

[Jeff Williams]

Crown Infiniti - Hoover, Alabama:moon

Brewbaker Infiniti - Montgomery, Alabama:thumbup

[Jesda]

Had an ok service appt on the J once an was so so impressed.

Everyon eis great, says hello Mr juiceman, thank you and have a nice day

Is your real name really Mr Juiceman?

[jefftrexler]

Is your real name really Mr Juiceman?

I'm wondering the same thing! Are you the creepy grey pointy-eyebrowed guy on TV that trys to get everyone to buy juice machines?! Man....that dude just gives me the heeby-geebys!

[juiceman]

Nah, Im 38 and my business is sellinghealth appliances. Juicers, blenders dehydrators etc.

Just thought is was cute to use.

sell that guys machines but alot more. Belive it or not he does not even own the company. They are made by Salton and they pay him to promote.

[suretytek]

Jesda,

Because of your Walmart story, I took my Q in to the local Super Walmart (Bellevue Nebraska) where they did the oil change, used my genuine Nissan filter and their Mobil1 oil for just slightly under $30! And they were friendly and didn't break anything either!

Jeff

[DAEDALUS]

Wish there was a Walmart here. That's a smoking deal. 6 quarts of Mobil1 costs me $23 at Costco, and $36 retail at Pep Boys.

[Jesda]

Add $9.50 since I always buy and bring my own Nissan oil filter. I'd like to find a place in St Louis that sells Mobil 1 filters though.

[Q451990]

$9.50 for the filter? Wow! You should really order a case from Joe. $4.37 each...

Heath