Terrible Infiniti Mission Viejo Purchase Story

[Grevving6]

Before I purchased my G35 coupe (private seller) I had Infiniti Mission Viejo do a complete Pre-buyer inspection i can remember exactly how many points the inspection was but they were supposed to check EVERTHING. Well I believed that they would do a good job and after them saying that I would need new brakes in the rear and new rear tires, I purchased the car. AFTER purchasing the car, I went back to the dealership for my 30K service 3 weeks later and they told me that my car needed front tires badly because my tires were out of alignment wearing from the inside and my left tire had a bulge on it. : This was very dangerous because it could blow up anytime on the street or freeway and cause massive damage. 3: THIS DEALERSHIP JUST WANT TO MAKE MONEY OFF OF ME. I complained for getting ripped off and the manager made me a deal of GETTING THE TIRES FOR THE PRICE THAT THEY GOT THE TIRES FOR (PURCHASE PRICE) INSTEAD OF RETAIL PRICE). This sounded great for the time, but I wanted more. He also agreed to give me a free alignment, and register my new sensors that I was going to purchase since my car didnt have them for some reason. WE BOTH AGREED. I went back a day before i was going to go get the job done and I talked to my service person about the deal that the manager and I made. The service rep called the manager and they talked. The manager came back and he said that he didnt remember what the deal was. Angered I showed him the paper that he wrote and he said that he was being too nice. So he now said that he was going to charge me for the program of the sensors. I agreed. THE FINAL INSTALL DAY I went in and gave the same service rep my car and I received a loaner car. My car was done the same day in the afternoon about 3pm. When I picked it up, I saw that they scratched my 19in rims and took off some paint on them. Angered! I spoke to the service manager once again and he told me "I was being nice by taking care of your needs and trying to satisfy a customer, but i was wrong. I SHOULD HAVE NEVER GIVEN YOU WHAT I GAVE YOU FOR FREE." I told him "Are you serious.: " He just looked at me and stayed quiet.THIS IS THE WORST CUSTOMER SERVICE THAT I HAVE RECEIVED. HAS ANYONE RECEIVED THE SAME SERVICE AT THIS PLACE?

[Beancooker]

Sorry to hear that. That really sucks. Are they going to have the scratches fixed on your wheels at no charge?

[Grevving6]

No they didnt fix the scratches on the wheels because they stated that it wasnt that NOTICEABLE which it was. Scratches on nice wheels can easily be seen. --I ended up fixing the scratches out of my pocket at a rim shop and I made a promise to myself to never go back there again.

**Hopefully some G owners dont make the same mistake.***

[Tampa G35 Sedan 6MT]

I had a similar problem with Infiniti of Tampa!

I don't go to the dealer for anything unless it is going to be paid for by NISSAN

they should be called stealerships not dealerships

DJ

[Jacko3]

Don't waste anytime on this. You can wait to fill out a customer survey and then pour your whole heart and mind in detailing your dissatisfaction, or call Nissan of North America immediately and report this terrible customer service--that dealership will hear from Nissan/Infinity. By mistake, I nearly got a service consultant fired because I put a small and insignificant comment of dissatisfaction in the customer survey. I was surprised at how effective those customer surveys from Infiniti was.

At my dealership, I am treated like Royalty as they want me to leave happy and with a big smile that goes from ear to ear. If I want my car washed 3 times a week, they will gladly do it without complaint. I haven't washed my car myself since October of 2007.

Oh, by the way, the recent clutch work that was done to my car, will culminate in me completing a customer service survey on the service consultant. Because of the excellent service I received, I will make the service consultant look as precious as a diamond on paper. That way, he has an incentive to keep working with me. The day he makes a mistake or messing up my car or even dares to treat me like trash, my words on the survey about his performance, will feel like an avalanche to him.

The pen is mightier than the sword.


Modified by Jacko3 at 5:47 AM 7/19/2008

[rn79870]

I live in Northern SD counry, about 25 miles from Mission Viejo. I've had all my Infiniti for about 9 months now and have been to Hoehn Infiniti only once, but I was treated like Royalty that time. I'd suggest that you make the 25 mile drive next time you need service to Car Country Carlsbad.

Sorry your first experience with a great car was such a bad one.

[Grevving6]

I had a similar problem with Infiniti of Tampa!

I don't go to the dealer for anything unless it is going to be paid for by NISSAN

they should be called stealerships not dealerships

DJ

I know huh. The dealerships are expensive and they provide the worst customer service, whats up with that?

[Grevving6]

Don't waste anytime on this. You can wait to fill out a customer survey and then pour your whole heart and mind in detailing your dissatisfaction, or call Nissan of North America immediately and report this terrible customer service--that dealership will hear from Nissan/Infinity. By mistake, I nearly got a service consultant fired because I put a small and insignificant comment of dissatisfaction in the customer survey. I was surprised at how effective those customer surveys from Infiniti was.

At my dealership, I am treated like Royalty as they want me to leave happy and with a big smile that goes from ear to ear. If I want my car washed 3 times a week, they will gladly do it without complaint. I haven't washed my car myself since October of 2007.

Oh, by the way, the recent clutch work that was done to my car, will culminate in me completing a customer service survey on the service consultant. Because of the excellent service I received, I will make the service consultant look as precious as a diamond on paper. That way, he has an incentive to keep working with me. The day he makes a mistake or messing up my car or even dares to treat me like trash, my words on the survey about his performance, will feel like an avalanche to him.

The pen is mightier than the sword.

Modified by Jacko3 at 5:47 AM 7/19/2008

Wow! I appreciate your excellent words of advice. You should tell this to every G35 owner! This way we can fire all the service reps that we dont like and keep all the good ones.

[Grevving6]

I live in Northern SD counry, about 25 miles from Mission Viejo. I've had all my Infiniti for about 9 months now and have been to Hoehn Infiniti only once, but I was treated like Royalty that time. I'd suggest that you make the 25 mile drive next time you need service to Car Country Carlsbad.

Sorry your first experience with a great car was such a bad one.

I will look into that. I am now going to Tustin Infinti to get all my services done. They are a great dealership and I will continue to be with them until they get on my nerves also.

Thanks for the advice.

[audtatious]

I'd call NNA and speak with them. Dealerships have "wheel guys" who come in and fix wheel scratches and such so it's not like they can't easily fix the problem. I had one of my Maxima rims scratched at a Nissan dealership and they denied doing it. No proof so nothing I can do (Nissan service is nothing like Infiniti).

I've used two different Infiniti dealerships with the G (Infiniti of Cincinnati and Sam Swope Infiniti in Louisville) and have had great service from both. The only difference I have noticed between the two is that the Cincinnati dealership requires you to "gas up" before bringing the loaner back whereas the Louisville one does not.