Stillen Customer Service

All things Altima Coupe.
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JDRosenberg07
Posts: 648
Joined: Tue Aug 05, 2008 8:24 am
Car: 08 Altima Coupe 2.5 6MT
Location: Clermont, FL

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ok i have to give huge props to Stillens customer service. ive heard they have excellent service but hadnt experienced it till earlier today...

I just ordered the front fascia for my coupe on sunday just before the end of the sale and it finally went through on my credit card today. well i had gotten overcharged by about $10.. no biggie but $10 is $10 ya know.. so i called the customer service number and talked to one of their reps, not sure if i can/should post his name on here so i wont. He took care of it no problem. I didnt have to fight for it or talk to a supervisor or anything. I was never on hold and was barely on the phone for 5 mins by the time it was all taken care of.

to the entire Stillen Team

I dont think there is already a thread about this but i think Stillen def deserves some major props from everyone on here who has either ordered something with an awesome GB price or has a story about their excellent CS. They have done so much for us and i hope they keep it coming. Post your stories or just give a shout out to their team for all they have done for us. You gotta give credit when credit is due.

BTW i am in no way endorsed by nor am i sponsored by Stillen. I am just a very satisfied customer sharing my story


08altima35
Posts: 1540
Joined: Sun Dec 16, 2007 5:31 pm
Car: 08 Nissan Altima Coupe SE 3.5 6Spd Manny Artisan Turbo Dark Slate

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most all of us on here already know that stillen rocks. they are very customer friendly when dealing with purchases or product information. gotta luv um!

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adidas2go
Posts: 4495
Joined: Thu Oct 18, 2007 9:49 am
Car: Cycle through all kinds of cars, trucks, motorcycles, and boats 🤙
Once upon a time: 1st turbo Altima Coupe
Location: Raleigh, NC

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STILLEN = the uber shiznit

noshift
Posts: 259
Joined: Wed Oct 03, 2007 5:16 pm
Car: 07 altima

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i def agree with this. stillen has absolutely great products and maybe even better customer service. also huge props to them for being such an active member on this board and im sure several other boards, to let us know about updates, sales, products, or even just to get feedback. when you give them feedback they really do listen to it.

EVERYONE SHOULD SUPPORT STILLEN! BUY FROM THEM OR JUST SPREAD THE WORD ABOUT THEM!!

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Infantry1327
Posts: 1339
Joined: Fri May 30, 2008 10:29 pm
Car: 08' Nissan Altima Coupe SE

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I bought my front lip and spoler from them like a month ago, and today a stillen rep called me to make sure everything was going good with my parts. Stillen has by far the best costomer service period. Plus they make a great product, so they can't be beat.

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phobs
Posts: 1503
Joined: Thu Nov 15, 2007 2:35 pm
Location: San Diego

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woot my lip and rockers came in yesterday, shipping was lightning. Margaret was very helpful and I wish I bought a spoiler too but I would have been in debt

mikegtr06
Posts: 1339
Joined: Sun Apr 06, 2008 4:08 pm
Car: 1995 180sx

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+1 i pretty much have to know whats going on with everything and my comp died as soon as i placed my order for my exhaust, i called stillen like 5 times just to find out how my order was goin and they did an awesome job and didnt even get tired of hearing from me

Voodoo Coupe
Posts: 267
Joined: Fri Aug 04, 2006 9:39 pm
Car: 08 Altima Coupe 2.5
Location: Texas
Contact:

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I think I've already said how much I like stillens customer service... but I'm always willing to say it again. These guys go out of their way to make you feel comfortable about your parts.

I'll always recomend them to everyone I know.

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LongBeachCoupe
Posts: 9482
Joined: Thu Aug 23, 2007 1:43 pm
Car: 08 Altima Coupe (RIP Hurricane Sandy)
2005 Lexus RX

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I remember a few months ago, someone was upset with stillen... but was ranting on the boards instead of contacting them...

Stillen FTMFW.From Margaret to Steve himself... quality people selling quality parts!


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