Post by
Ilya »
https://forums.nicoclub.com/ilya-u159401.html
Fri Sep 12, 2014 4:07 pm
Definitely call corporate.
I had a suspension issue on my M35x. Went to the dealer twice...once they sent a rookie tech to ride with me and he didn't find jack. Then another time they had the service manager do a quick ride by himself (without me), and he also didn't find crap. I disagreed (they know me and that I know cars more than average customer), made a GoPro video showing the suspension rattling over bumps and sent it to them...still had pushback. Called corporate, sent an email to the manager of that location with the corporate 'incident number' and within an hour I got a phone call and a promise that a senior tech would ride along with me. Needless to say, the senior tech spent 30 minutes riding around with me and within 10 minutes of pulling into the shop he found the issue. Worn steering rack/bushings. Replaced under warranty.