I've delt with SilviaWerks for awhile now, Every since Nismo_freak has left everything is falling apart. I ordered a Intercooler, Clutch, engine mounts, Fuel pump w/ S13 kit, Hotpipe, and BOV
I would highly recommend everyone stay FAR CLEAR away from these guys. they hella delay, and when you get your parts they dont come complete. I ordered the fuel pump w/ S13 kit. and I got just the fuel pump. JUST THE FUEL pump. no wiring, nothing.
I ordered a intercooler about 4-5 weeks ago, still waiting for it. havent recieved it yet. Asked for a refund, still havent recieved that yet.
I hope I help someone.
SilviaWerks.....
Man, I am really sorry to hear that. Just last week I placed an order for their z32 brake upgrade kit for my 240 (their package appears to be a good deal). Edwin told me that the Project Mu brake pads wouldn't be available immediately, but in a week or less. He let me know yesterday that they would be in today and will probably ship the kit tomorrow. So far, so good. I'll let you guys know how my experience turns out. I hope you get your parts soon.
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arisythila
- Posts: 33
- Joined: Fri Apr 23, 2004 4:41 pm
Your welcome. Most reputable credit card companies will defer on the side of the purchaser. If you tell them that you were charged for a purchase but never received the goods that were promised by the vendor, they will usually automatically refund you your purchase and open an investigation. If the vendor cannot prove that he/she delivered the goods to you, then you get to keep your credit and the credit card company deals with resolving the money it paid to the vendor. The burden of proof is on the vendor to prove that he delivered the goods that he promised. Since your purchase is fairly recent, you should have no problem. Good luck.
Update on purchase of brake upgrade kit I mentioned above:Edwin was easy to work with on the phone. The kit arrived when he promised. He promised to let me know the cost of shipping and when the kit was shipped via email but never did. I had to call many times to keep up-to-date of progress. When the kit arrived, I soon realized that he had shipped the wrong rotors. While I was supposed to receive two Brembo Z32 cross-drilled and slotted front rotors, I received one front and one rear rotor. Unfortunately the boxes for both look almost identical so I can see how they could be mixed up, but I guess they could have better quality control. Even the front rotor he sent was the not the one I was supposed to receive (it had fewer cross-drilled holes). I would have to wait 1-1.5 weeks to get the rotors I had originally ordered. In the end, I decided to keep the front rotor he had already sent and wait for the second one. Edwin mailed the second rotor to me immediately and I received it the next day. Yesterday, the paint on the calipers began to chip and break off (and I haven't even installed them yet). Either he didn't allow the paint to cure properly and/or he didn't use the right paint. The calipers are so heavy, I am NOT going to mail them back - I'll paint them myself to make sure they are done right. So, I will have to spend some money on paint cleaner and caliper paint. While Edwin was nice to work with on the phone and his prices appeared to be good, some problems in service and quality control somewhat hampered the experience.
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arisythila
- Posts: 33
- Joined: Fri Apr 23, 2004 4:41 pm
I recieved a refund about 5 days ago, on the first. quality control w/ silviawerks is not that great. shipping defently took longer than anticipated. Was pretty hard to get real answers. and lack of required parts when I was told it was going to get complete kits was bad aswell. nothing big. But I will probably never do business again.
Did you test the calipers to make sure they are aluminum and not steal? Aluminum is not magnetic where steel is. I know has kit says they come with the aluminum. Also how much did/will it cost you to get them painted? I am interest in getting a different group buy that comes with the axxis ceramic pads but the calipers are not painted.
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arisythila
- Posts: 33
- Joined: Fri Apr 23, 2004 4:41 pm
Yeah, I have Alums on my S14. you can take a look at them on http://linknet.krl.org/~arisythila/brake/ Compair. the Alums really didnt weigh much at all. the stock brakes were WAY heavier than them.
Hey s15nc,
Go Tarheels! (I went to UNC for grad school) Living in Raleigh, you're probably a Wolfpack fan.
To answer your questions:1- Caliper Material: I completely forgot to mention that Edwin also shipped me the wrong type of calipers. I received the iron calipers instead of the aluminum calipers. The weight of the calipers gave it away immediately. Nonetheless, despite their extra weight I preferred them due to their better heat-dissipating quality.2- Paint Cost: Here is what I spent in total:* mar-hyde Tal-Strip II Aircraft Coating Remover ($4.98 plus tax). Use this to remove any existing paint as well as oil and other material from the calipers in preparation for the painting* plasti-kote brake caliper paint (CP-251 BRIGHT RED) ($5.96 + tax). This is a high temp (900 F) paint.* plasti-kote engine enamel (229 CLEAR). ($4.31 + tax) This is a high temp. (500F) clear coat to seal in the paint. You don't have to use this.
After spraying on the paint, I intend to use a dremel tool with a sanding attachment to remove the paint over the NISSAN letters on the calipers. This will expose the bright shiny iron metal. Instead of worrying about how to paint the NISSAN letters perfectly with another color paint, I will simply apply the clear coat to all of the calipers to seal in the paint as well as the expose metal. Like I said, you don;t have to use the clear coat. I am using only to seal in the exposed metal.
Hope this helps.
Go Tarheels! (I went to UNC for grad school) Living in Raleigh, you're probably a Wolfpack fan.
To answer your questions:1- Caliper Material: I completely forgot to mention that Edwin also shipped me the wrong type of calipers. I received the iron calipers instead of the aluminum calipers. The weight of the calipers gave it away immediately. Nonetheless, despite their extra weight I preferred them due to their better heat-dissipating quality.2- Paint Cost: Here is what I spent in total:* mar-hyde Tal-Strip II Aircraft Coating Remover ($4.98 plus tax). Use this to remove any existing paint as well as oil and other material from the calipers in preparation for the painting* plasti-kote brake caliper paint (CP-251 BRIGHT RED) ($5.96 + tax). This is a high temp (900 F) paint.* plasti-kote engine enamel (229 CLEAR). ($4.31 + tax) This is a high temp. (500F) clear coat to seal in the paint. You don't have to use this.
After spraying on the paint, I intend to use a dremel tool with a sanding attachment to remove the paint over the NISSAN letters on the calipers. This will expose the bright shiny iron metal. Instead of worrying about how to paint the NISSAN letters perfectly with another color paint, I will simply apply the clear coat to all of the calipers to seal in the paint as well as the expose metal. Like I said, you don;t have to use the clear coat. I am using only to seal in the exposed metal.
Hope this helps.
Well actually I go to Georgia Tech. Well am graduating in 2 months but I grew up a Duke fan, then in High School I took classes at NC State and now am thinking about going to UNC for graduate school (Bio Medical). So I have about half of the current acc covered. Yeah that does help and yes I am a huge baskeball fan, how can you live in the triangle and not be? So this year Tech's run to the Final Four was amazing I went to both the Sweet 16 in St. Louis and the Final Four in San Anton. I spent most of the day today watching Tech win it's regional so we are now hosting rival UGA next week in the super regional
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Nismo_Freak
- Posts: 10314
- Joined: Wed Jul 24, 2002 10:42 pm
- Car: 89 Nissan 240SX
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arisythila
- Posts: 33
- Joined: Fri Apr 23, 2004 4:41 pm
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arisythila
- Posts: 33
- Joined: Fri Apr 23, 2004 4:41 pm
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Nismo_Freak
- Posts: 10314
- Joined: Wed Jul 24, 2002 10:42 pm
- Car: 89 Nissan 240SX
Here is the final update on my purchase of the big brake upgrade kit from Silviawerks. After first receiving the wrong rotors (which was later resolved), receiving the wrong calipers (iron version instead of aluminum), then having to repaint the calipers because Silviawerks’s paint began to chip off before they were even installed (can you imagine having to repaint them shortly after installing them?), the last issue I had with Silviawerks was the most time-consuming and difficult to resolve: They failed to send me the hardware promised with the package.
Of course, I put the whole installation on hold as I tried to get the missing hardware. Initially, I was assured that the missing hardware would be provided promptly. Eventually I gave up on getting hold of anyone at Silviawerks and purchased the hardware myself (spending $100.45). After numerous attempts to email them and call them and leave messages to resolve the missing hardware issue, I had no choice but to dispute the entire charge to my credit card company on 6/16/04.
So, guess what happens in less than two hours after I send an email to Silviawerks, out of courtesy, to inform them that I had to dispute the entire charge on my credit card? Andrew from Silviawerks responds to my email. Wow! Money (or possibly losing some of it) talks.
Andrew at Silviawerks stated that he would happy to refund the cost of the hardware if I sent him a copy of the invoices. A reasonable request. So, I scanned the invoices and emailed them to him the next day.
One week later on 6/25/04: Still no response from Silviawerks. I sent them an email asking about the status of the refund.
One week later on 7/1/04: Still no response from Silviawerks. I sent them another email asking about the status of the refund.
7/6/04: Still no response. So I called them. Spoke to Andrew. He said that their email system has been down for two weeks (but none of my emails got returned). He said he hadn’t received the invoices. He said their email service was working now. Okay, so assuming he is telling the truth, I emailed the invoices to him again (twice). I received no error message that the emails were undeliverable.
7/7/04 I emailed Silviawerks asking for a confirmation that they received my emails and the invoices.
7/8/04 Having received no response from Silviawerks, I called them but not only did no one answer the phone, but I was unable to leave a voicemail message because no voicemail service came on after 10 ore more rings.
7/9/04 I attempted to call again. Same thing as yesterday: no answer, no voicemail.
I mailed them a hard copy of the invoices via certified mail.7/10/04 I mailed my credit card company a copy of every written correspondence I had with Silviawerks, including a confirmation of the details of the initial order.
7/15/04 Nearly one month after disputing the charge and two months after placing the original order, I received a credit from my credit card company (not Silviawerks) for the cost of purchasing the missing hardware.
I will never deal with Silviawerks again, no matter how good their prices are. Unless you enjoy this kind of hassle, I suggest the same to others.
The biggest lesson I leave you with: Do all or as much as possible of your communication with vendors in writing. And make a short note of each interaction somewhere like your planner. I confirmed or attempted to confirm every promise from Silviawerks in writing, almost all via email. Send any mail via certified mail. While it is more work, it is insurance against uncooperative or dishonest vendors. This explains why I received a refund so quickly. It could’ve taken much longer or even resulted against me if I hadn’t done so.
I am sorry this was so long. Hope it helps others avoid the same from happening to them.
Of course, I put the whole installation on hold as I tried to get the missing hardware. Initially, I was assured that the missing hardware would be provided promptly. Eventually I gave up on getting hold of anyone at Silviawerks and purchased the hardware myself (spending $100.45). After numerous attempts to email them and call them and leave messages to resolve the missing hardware issue, I had no choice but to dispute the entire charge to my credit card company on 6/16/04.
So, guess what happens in less than two hours after I send an email to Silviawerks, out of courtesy, to inform them that I had to dispute the entire charge on my credit card? Andrew from Silviawerks responds to my email. Wow! Money (or possibly losing some of it) talks.
Andrew at Silviawerks stated that he would happy to refund the cost of the hardware if I sent him a copy of the invoices. A reasonable request. So, I scanned the invoices and emailed them to him the next day.
One week later on 6/25/04: Still no response from Silviawerks. I sent them an email asking about the status of the refund.
One week later on 7/1/04: Still no response from Silviawerks. I sent them another email asking about the status of the refund.
7/6/04: Still no response. So I called them. Spoke to Andrew. He said that their email system has been down for two weeks (but none of my emails got returned). He said he hadn’t received the invoices. He said their email service was working now. Okay, so assuming he is telling the truth, I emailed the invoices to him again (twice). I received no error message that the emails were undeliverable.
7/7/04 I emailed Silviawerks asking for a confirmation that they received my emails and the invoices.
7/8/04 Having received no response from Silviawerks, I called them but not only did no one answer the phone, but I was unable to leave a voicemail message because no voicemail service came on after 10 ore more rings.
7/9/04 I attempted to call again. Same thing as yesterday: no answer, no voicemail.
I mailed them a hard copy of the invoices via certified mail.7/10/04 I mailed my credit card company a copy of every written correspondence I had with Silviawerks, including a confirmation of the details of the initial order.
7/15/04 Nearly one month after disputing the charge and two months after placing the original order, I received a credit from my credit card company (not Silviawerks) for the cost of purchasing the missing hardware.
I will never deal with Silviawerks again, no matter how good their prices are. Unless you enjoy this kind of hassle, I suggest the same to others.
The biggest lesson I leave you with: Do all or as much as possible of your communication with vendors in writing. And make a short note of each interaction somewhere like your planner. I confirmed or attempted to confirm every promise from Silviawerks in writing, almost all via email. Send any mail via certified mail. While it is more work, it is insurance against uncooperative or dishonest vendors. This explains why I received a refund so quickly. It could’ve taken much longer or even resulted against me if I hadn’t done so.
I am sorry this was so long. Hope it helps others avoid the same from happening to them.
