Several reasons why people should not use Technology

[Amays U G37S]

- "My printer is wireless can I...."

"I need a UBS cord to use it? Its wireless"
"Its in the basement, can I use it upstairs? Its wireless"
"If its wireless can I use it on both computers? I have to run the disc twice?!?! How come?"
"What is a access point? I have wireless is that what it means?"
"The box didn't have a UBS cable with it"
"Its wireless but it won't come on"

- "I don't have sound because..."

"No I do not have speakers, wait yes I do, they are built in"
"My sound isn't working. No I do not have speakers. Can you just come over and look at it?"

- "I have tons of virus's I think...."

"Computer won't come on"
"No video issue"
"BSOD"

- "I need a new ac adapter because...."

"My dog chewed the cord. Can you sell me one for cheaper?"
"I tried to duck tape it, solder it, and masking tape it, but the computer still won't come on"
"THE AC ADAPTER LOOKS MELTED!"
"My teenagers threw it across the room and it broke my laptop screen, i need a screen too"

- "My screen is busted because..."

"My teenager threw a hair brush at it"
"I sat on it"
"I got up this morning, and stepped on it, yes I want a discount"
"I kicked it across the room, it is brand new, I just bought it, oh my hard drive is bad too? I don't believe you."
"My dog stepped on it"

- "My keys are missing because...."

"My 2 year old picked them all off. No I cannot justify a $100 dollar charge for this"
"They just "popped" off"
"I cannot type, was it because I spilled coke in it?"
"The computer is making a weird beeping noise. Oh I didn't think laying something on the keyboard would cause that"
"The computer is making a weird beeping noise. Oh you mean all the screws in the bottom were for grounding points?"

- "Something is clicking in my computer because...."

"I download torrents all day, and I already fried one drive, I need another new one? Can you save my data?

- "My computer won't come on at the house, nor can I see anything on screen because...."

"Oh my 2 year old was behind the computer and I guess he unplugged something..."
"I have no video on the screen, can I buy a new screen? (Cust. returns screen, brings computer) Both are working fine. Cust calls 20 mins later at home. "WHICH CORD IS THE POWER?"
"Cannot find power plug"
"Is this the correct cord I am using? (Mind you I have magical vision through the phone)"
"My 2 year old dropped my computer, now nothing can be seen on the screen"
"ITS JUST BLACK"

- "My laptop hinges are loose because..."

"I bent the screen back to far. Oh its $50 to look at it? Do you have to charge me that just to replace the hinge?"

- "My keyboard doesn't work because..."

"I spilled something in it, can you fix it? It was KOOL-AID FOOL!"
"My 2 year old picked all the keys off"

- "My computer will not shut anymore because..."

"I went to sleep and had the radiator on. When I woke up it looked like this - Top Cover Melted."




Wheres the 'I blew my brains out,' smiley

[breadbox]

the #3 key on my laptop is angled and the others are flat, how Do I fix that?

[Amays U G37S]

You've broke the clips on the bottom of it (key).

You might as well pull the rest of the key off. If you pull it off, you need a whole new keyboard if it irritates you.

Most of the keys on the new keyboards cannot be replaced depending on what type of connection they have. Plastic, sometimes they can go back. Metal, never.

[breadbox]

Dang. Oh well it hasn't fallen off yet.

Yeah, my friends do alot of over the phone customer technical service.

Example. Trying to get a customers dish to connect to a satellite. On the phone for a while.

"Are you should there is nothing blocking the path of the signal?"

There is a building in the way, does that matter?

[Amays U G37S]

eh, I ain't bitchin' i just think its funny.

Everyone who does customer service will tell you, the general public as a whole isn't smarter then the pen I am using to write this.

[Encryptshun]

Let me place the shoe on the proverbial other foot.

When I replace my work laptop on its docking station and wake it up from hibernation, upon logging in it give me a BSOD and reboots. Every time.

I called the help desk. Their solution:

"You should never attempt to re-dock your laptop without shutting it completely down first."

[breadbox]

The laptop I am currently on, if you shut it, the screen goes dark. I have yet to find a way to turn it back on without reseting it. If there is away, it isn't evident.

[Encryptshun]

The laptop I am currently on, if you shut it, the screen goes dark. I have yet to find a way to turn it back on without reseting it. If there is away, it isn't evident.

Disable the hibernation option in the power saving features. Or try the display toggle (on some it's Function + F7, on others it's Function + F8).

[Amays U G37S]

The laptop I am currently on, if you shut it, the screen goes dark. I have yet to find a way to turn it back on without reseting it. If there is away, it isn't evident.

Press the power button again.

if mouse movement doesn't work, or a keyboard stroke, then you need to change your power option settings.

Chad, Ur docking station connects through USB correct?

I don't recommend using any kind of docking station unless you have to. If you are using it for "cooling" you need to remove it completely as this sometimes doesn't cool properly at all and can harm the computer.

If you were having these issues and computer was over heating, take it apart, replace the compound on the Processor, reassemble it. Monitor the heating over a period of time. If the computer continues to shut off, you may have a update for the bios that allows the fan to run faster pushing more air through it and cooling it.

You should never have to buy a cooling docking station for any PC. It is a gimmick. Now if your docking station serves any other purpose then I can see as to why you have it.

[zacmil]

Everyone who does customer service will tell you, the general public as a whole isn't smarter then the pen I am using to write this.

True story.

Over the summer, I did customer support for Blackboard and a couple of other systems that colleges use and hated every second of it. I had one woman (who was very polite, which I did appreciate) try to get me to troubleshoot hardware issues on a computer owned by her employer who apparently had IT staff. Fun stuff.

[Encryptshun]

Chad, Ur docking station connects through USB correct?

I don't recommend using any kind of docking station unless you have to. If you are using it for "cooling" you need to remove it completely as this sometimes doesn't cool properly at all and can harm the computer.

If you were having these issues and computer was over heating, take it apart, replace the compound on the Processor, reassemble it. Monitor the heating over a period of time. If the computer continues to shut off, you may have a update for the bios that allows the fan to run faster pushing more air through it and cooling it.

You should never have to buy a cooling docking station for any PC. It is a gimmick. Now if your docking station serves any other purpose then I can see as to why you have it.

Actually, it is a fatal exception caused by the wireless antenna. I already fixed it.

It's my work laptop, not my personal so the sh*ts I give about it add up to zero.

[breadbox]

OMG awesome!

I go to advanced power settings and there is a drop down.

"What to do when I close the lid...do nothing" Options; do nothing.

and the fn f7 or f8 moniter toggle does nothing.

[Encryptshun]

OMG awesome!

I go to advanced power settings and there is a drop down.

"What to do when I close the lid...do nothing" Options; do nothing.

and the fn f7 or f8 moniter toggle does nothing.

No need to get snarky. I was only trying to help.

[breadbox]

[RCA]

What is going on in here?

Is this a trouble shooting thread?

[Jesda]

Trouble shooting? Someone needs to start shooting the trouble.

[sbird1]

Reminds me of Mike Birbiglia:

His parents fax him something and then his mom says, "Can you send that back to me? It's my only copy."

[Dattebayo]

Trouble shooting? Someone needs to start shooting the trouble.

I can dig it. How about we just shoot the source of the problem: the sales guy who dabbles in tech support?

[Amays U G37S]

the sales guy who dabbles in tech support?

But his resume read:

A+ Certified

[Dattebayo]

I feel this is appropriate for here: MY DAY...

FYI, the sales guy and I had an all-day trip to NJ today to fix a solar powered camera system. The electrician (ahem) hooked up the neg lead into the positive lug and there was no positive wire because according to him "we don't need it".

The sales guy's take on it was: "well they didn't give us the other wire, how were we supposed to know?"

[breadbox]

lol. An Electrician that doesn't grasp the concept of positive and negative is just really good at matching the color of the cable to the color on the device.

My dad was an electrician at 17. Made me feel like crap when we visited his home town in germany and he's like, " I did the whole electrical in this building at 16 as an apprentice. Hey! look its pretty much the same 20 years later."

Then I realized he could have taught me all this as I was growing up but no, he didn't.

[Amays U G37S]

Then I realized he could have taught me all this as I was growing up but no, he didn't.

I didn't electricity hooked up the same way that long! I do data lines, but all that stuff is just stuff you work around.