Service Department Surveys

[RetiredTexans]

I must be lucky! Since I bought our Versa S a year ago, I constantly receive mail and phone surveys about the car and dealer satisfaction. I have decided the following may be a better approach to "influencing" Nissan. By answering them, the information goes to both manufacturer and dealer. If they hear the same thing often enough in print, maybe Nissan will correct some customer irritants. I sent the following survey "Other Comments" response to a scheduled oil change and to answer my question to the service department - When will an add-on cruise control be available for the 2007 Versa S?

I am unhappy that Nissan does not make available a cruise control retrofit for the Versa S. It appears most of the hardware is in-place and the missing parts are available in the Versa parts catalog. This complaint shows up frequently on the Versa owner's forum. I don't understand why a service department would forego additional revenue for a reasonably priced add-on and let the price of the cruise control installation go to someone else.

PS - I was told to go see an after market distributor for the cruise control. My last cruise control add-on was a Mazda dealer installation to a Protege costing just a few hundred dollars for the missing parts including labor. Go figure.

[BBISHOPPCM]

The reason Nissan does not offer an aftermarket cruise control unit is simply to provide leverage for the salesman to push you into an SL trim level. I don't believe this is true anymore, as I think the S model now has Cruise as an option.

[Ever Victorious]

Be that as it may, most companies are more than willing to sell parts to their customer, as they generally make FAR more margin on the parts than the actual cars. If it's a matter of just adding a few parts to refit cruise, they should be jumping all over that.

I can guarantee you that a refit would be way more than the $250 add-on option on the '08, and that they'd still sell quite a few because there are enough people out there that will want it no matter what.