Sears in Danger

[Kompresshun]

Ahhh, the parents that can't let go and accept that their child is old enough and free to make their own decisions.

Pretty much. Her mom sheltered them from everything, so Kristen has always been like the rebel out of her siblings. Of course she is far from it, but if you knew her mom you'd understand why. She freaked out when Kristen got her upper ear pierced at 21

[Dattebayo]

SO to bring it back on track, that "new policy" has been their policy for a while now, but only at stores where customers continually bring in misused tools for replacement. If, for example, you use a standard screwdriver as a chisel, it is not eligible for replacement according to the warranty. If you take a ratchet and place a pole over the end for extra leverage, same thing: not eligible as well. They make you send it in because they have to determine the part failure cause (supposedly, I wonder if they even really look most times?).

Anyway, it's only because jackoffs who aren't being honest are taking advantage of the system AND the company has already been losing money for a while now, so you can see why they would think they need to resort to this method.

[Jesda]

SO to bring it back on track, that "new policy" has been their policy for a while now, but only at stores where customers continually bring in misused tools for replacement. If, for example, you use a standard screwdriver as a chisel, it is not eligible for replacement according to the warranty. If you take a ratchet and place a pole over the end for extra leverage, same thing: not eligible as well. They make you send it in because they have to determine the part failure cause (supposedly, I wonder if they even really look most times?).

Anyway, it's only because jackoffs who aren't being honest are taking advantage of the system AND the company has already been losing money for a while now, so you can see why they would think they need to resort to this method.

When did you suddenly go corporate?

[Dattebayo]

I can see things from both points of view, I really hope that doesn't mean I'm corporate-minded. But in my work, I have to see things both ways to get any kind of work done.

Some people woudn't care and just buy a new one, some people complain about wrong doing when they are minorly inconvenienced when they have to do this, and some others go to extraordinary lengths to outright scam to get something for free. I'm only saying that I can see why they would do it that way, get it? It doesn't mean I agree with it, but if you know you used the tool incorrectly, why do you interpret the warranty as only a suggestion and bring it in to replace it anyway?