Based in the US; you do not speak to machines; awesome shipping speed
However: crappy wait times for after-sales services (about 40 minutes last I called). Like everybody else, you seem to get a representative pretty fast when trying to buy items, but tough luck afterwards. They seem to have gotten bigger since I first dealt with them.
My issue was a steering rack. I have the box with their 3rd replacement waiting to be installed. The first 2 they sent me were very sloppy at center, but their policy is to keep replacing warranty items as they will not return cash. This could be a glass half-full/ half-empty thing, but personally I feel quite burned.