Post by
MinisterofDOOM »
https://forums.nicoclub.com/ministerofdoom-u16506.html
Thu Jun 12, 2008 7:33 pm
Exactly. The resources and money involved in the two options (fix it or deal with it) are nowhere near comparable. To fix the problem, even already knowing the cause, MS would have to devote resources to engineering a new design to fix the problem (which would have to include testing to make sure it really solves the problem, so it would probably go through multiple phases), then they would have to retool to produce the new design. And they would STILL have all the old systems out there with problems that would need to be fixed on top of that.
It's MUCH easier and cheaper for MS to simply fix the defective consoles out there. Especially when they can just give consumers refurbs or new systems and let them hang onto their hard drives. That also serves as a great way for MS to get the newer systems (which DO have slightly improved board designs including heat management changes) out there and get the poorer ones off the market.
The problem is as much consumers as it is MS. Microsoft dictates the price the 360 sells for, and people pay that price. If people said "no, we're not going to buy until you improve it" Microsoft might find it worth their while to invest all those resources I mentioned earlier in improving the product. But the console still sells well, and MS isn't really loosing anything by not fixing it until not fixing it begins to cut into profits. The 3 year warranty doesn't even hurt them that much, since they can simply repair and/or update those machines and send them back out.