When you unlock the car from the inside, go back there and press the button to open the hatch door manually, do you here any noises?
Close all doors, go back close to the hatch button and using the remote, lock the car and then unlock the car. You should hear a sound from the actuator locking and unlocking the lock on the rear hatch! If you don't hear this, your actuator is inoperable.
Next step would be to check the fuses inside the car, on the left bottom driver side, and outside on the battery compartment. It might be just a fuse. If all fuses check ok, your actuator is most likely gone! Not an expensive fix, just time consuming!
Last edited by Rogue One
on Fri Aug 07, 2020 11:51 am, edited 1 time in total.