Post by
srellim234 »
https://forums.nicoclub.com/srellim234-u70891.html
Tue Aug 07, 2007 11:33 am
Here is the copy of the email I sent through the support link at the BumberBib website back on July 28.
"On July 23 I ordered the BumperBib Nylon Auto 26" X 24" on order # 1539. I was impressed with the quick delivery. The product worked great for all of one day.It took some effort to install in my 2007 Nissan Versa hatchback because the back of the "trunk" area of the hatchback is not straight across and the distance from the edge of the BumperBib to the velcro strip barely fit without interfering with the access points for removing the rear panels of the trunk. Imagine my dismay when I went to use the product yesterday and found that in the Southern California heat the velcro had completely separated from the adhesive on the back of the velcro. I now have a BumperBib that doesn't attach to the car and a yellow, gooey line of adhesive stuck across the rear inside of my brand new car, which I've had for all of two weeks. I didn't like that adhesive before I put the product on the car; now I'm really upset that I went ahead and installed the product anyway. My immediate problem is cleaning the mess without wrecking the inside panel of the trunk area. Once that is done, I can reinstall the BumperBib using a better quality adhesive than the one you supply. TheBumperBib is not the problem; the cheap quality adhesive you supply is. I have already started warning the other members of the Nissan Versa forums about the problem. I was the first to receive it and was to give a thumbs up or thumbs down to other members, along with pictures of the product installed. I guess now I will post a picture of the yellow gooey mess across the back of my new car. Steve Miller"
I gave it one last shot with Eric Stevens, the president of BumperBib, contacting him using the REPLY button to our email exchange prior to my purchase of the BumperBib.
Here is what I sent:
"I'm sorry I bought the BumperBib and provided money to a company that thinks so little of it's customers that it will not respond to a complaint.I reported the problems right after I purchased it through the support link on your webpage and received absolutely no response.
I have a BumperBib that quit attaching to the car within 2 days of installation, a gooey yellow adhesive strip across the inside rear of my brand new Nissan Versa, and an unresponsive company.
Mr.Stevens, you were very quick to offer a full refund return if it didn't work. Nice empty promise.
I have passed the word at the Nissan forums about your failure to stand behind your product.
Steve Miller"Here was his response:
"Mr. Miller,
This is the FIRST I have heard from you, and these antics are not necessary. We do stand behind our products, and if written to, I would have offered you a full refund. I cannot tell you what happened with our support link, but I will not be subject to slander when you knew this way of reaching me worked.
I apologize for the problems you have had, and ANY of our customers that have EVER had problems received full refunds, and free product.
I would strongly advise you to rethink your postings. I will not stand for slander and will take every legal avenue available to us to enforce this position.
You refund will be posted today , provided you act like a person of sound mental health, or we are going to court. I do not take lightly to someone trying to destroy what we have worked so hard to create.
Good Day,
Eric Stevens "
Bottom line:
Mr. Steven says the support link didn't work.
Beyond that, I'll let everyone make their own judgements based on his response. Only other thing I'll say from this point forward is to let you know when I see the refund.