rc fuel injection "warning"

[PuNcHdRuNk]

so i have been a loyal customer of rc fuel injection for many years now without incident, until now i have never had a single problem with a injector. as of late i have been trying to tune my 240 and have had several issues with over fueling, as part of deductive reasoning process i decided to have my brand new(less than three months old)fuel injectors tested to make sure i did not have a leaky injector issue, first i called and spoke with carol who said as long as i sent my flow sheet with the injectors as proof the injectors were purchased within the last year they would service them for free, so i sent the injectors in, and waited and waited and waited, i finally contacted carol and she then stated the injectors had been sitting on the shelf not shipped because i owe a $40 per injector fee, i then told her that we had previously spoke about this and she had stated there would be no charge as long as i included my flow sheet, she then stated that i need to provide a copy of my sales receipt in order for the service to be free, wich i did, then i waited again, 2 more days, i then called but carol wasent there so i left a message, she then called back and that is when thing took a turn for the worse

CAROL " This is carol from r.c."
ME " HELLO"
CAROL"what exactlycan i do for you"
me " um rememberi have been calling and we have had several phone converstaions about my injectors"
CAROL "YES so what do you need"
Me " ummm i sent the reciept and flow sheet adn i really just need the injectors back"
CAROL " yeah i cant verify your receipt so you have to pay $40 per injector"
me " that seems unfair i contacted you prior to sending youthe injectors and you never stated there would be any kind of fee for the service as they should have been covered under warranty.
CAROL " well we can just keep your injectors"
ME " I need to speak to a manager"
CAROL " I am the manger'
me " its hard for me to believe that since you have no customer service skills whatsoever.
CAROL " HUNG UP"

I then called back,

ME " I Need to speak to a manger"
CAROL ' the manger is gone for two weeks"
CAROL "HUNG UP"

I then called back again and recieved the service dept.
me" hello i need to speak to a manager
service dep" the manger"john" is out to lunch right now
me "when do you expect him back"
service dept " 30 mins"

i then left my name and number and waited for a call back
no call back so i called then back

carol" rc engineering"
me" i need to speak to john please"
carol " hold please"
ten minutes passes.......

i call back

carol " rc engineering"
me "i need to peak to john please
carol "hold please"
five minutes passes......

i hang up and call back i nget the service dept this time,
me" i need to speak to john please"
service dept" john is at lunch"
me "when do you expect him back"
service dept "30 mins"


that was two hours ago, i have been a loyal rc injection customer for OVER five years, every single car i have ever turboed has had rc fuel injectors in it and this is how they treat there customers. BUYER BEWARE.

if you think this is poor customer service you should call carol and let her know otherwise next time it could be you getting screwed

RC FUEL INJECTION
310-320-2277

[compactfean]

Ill call! That's bs. Come on nico...let's make that bishez phone ring off the hook! Haha what are there hours...I'm on the west coast.

[liquid_cool]

this is why i junk yard dive for lager injectors when i need them...and this is why i did the top feed convertion bro...no hassles...sorry to hear there being d---bags to ya..hope things work out in the end.

[Klits562]

bbb.org
there ya go file a complaint maybe that'll light a fire under carols butt and she'll fetch the manager for you

[PapaSmurf2k3]

Bump.
Has anyone dealt with them lately?

[REsuperG]

Wow crazy, I have heard nothing but good reviews from them.